Ubuntu
xorg package

Xorg crash - Fullscreen causing crash

Bug #1413710 reported by Wise Melon
58
This bug affects 12 people
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Invalid
Undecided
Unassigned
Nominated for Utopic by Alberto Salvia Novella

Bug Description

I was listening to this YouTube video: http://www.infinitelooper.com/?v=-tJYN-eG1zk&p=n

When I decided to make it full screen, but it didn't want to go, so I very quickly double-clicked on it twice, and then the entire screen went black. And no matter what I did, it go away. Although I could still hear the music from the video. As I couldn't do anything really about it I had to hold down my power button and force it to shutdown. And when it started up the screen was fine. It is a laptop so I don't think that the monitor just turned off or something.

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: xorg 1:7.7+7ubuntu2
ProcVersionSignature: Ubuntu 3.16.0-29.39-generic 3.16.7-ckt2
Uname: Linux 3.16.0-29-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.7-0ubuntu8.1
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Thu Jan 22 19:26:26 2015
DistUpgraded: 2014-12-13 16:39:34,851 DEBUG enabling apt cron job
DistroCodename: utopic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Device [17aa:5002]
InstallationDate: Installed on 2014-12-06 (47 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: LENOVO 62742SG
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-29-generic root=UUID=3883b8c8-34cb-4ec2-8834-fe85bbd10f52 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg crash
UpgradeStatus: Upgraded to utopic on 2014-12-13 (40 days ago)
dmi.bios.date: 11/15/2012
dmi.bios.vendor: LENOVO
dmi.bios.version: H5ET69WW (1.12 )
dmi.board.asset.tag: Not Available
dmi.board.name: 62742SG
dmi.board.vendor: LENOVO
dmi.board.version: Win8 Pro DPK IPG
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrH5ET69WW(1.12):bd11/15/2012:svnLENOVO:pn62742SG:pvrLenovoB590:rvnLENOVO:rn62742SG:rvrWin8ProDPKIPG:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 62742SG
dmi.product.version: Lenovo B590
dmi.sys.vendor: LENOVO
version.compiz: compiz 1:0.9.12+14.10.20140918-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.56-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.3.2-0ubuntu0.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.3.2-0ubuntu0.1
version.xserver-xorg-core: xserver-xorg-core 2:1.16.0-1ubuntu1.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.4.0-2ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.914-1~exp1ubuntu4.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2
xserver.bootTime: Thu Jan 22 19:19:28 2015
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 827
 vendor LGD
xserver.version: 2:1.16.0-1ubuntu1.2

See original description
Revision history for this message
Wise Melon (wise-melon-deactivatedaccount) wrote :
description: updated
Revision history for this message
Wise Melon (wise-melon-deactivatedaccount) wrote :

I asked about it on AskUbuntu as well and a lot of others seem to be impacted by this issue: http://askubuntu.com/questions/576660/fullscreen-youtube-video-crash

MagicMirror (0x7fffff)
Changed in xorg (Ubuntu):
status: New → Incomplete
status: Incomplete → Opinion
status: Opinion → Confirmed
Alberto Salvia Novella (es20490446e)
Changed in xorg (Ubuntu):
importance: Undecided → Critical
Revision history for this message
Mayank Abhishek (mayankabhishek) wrote :

Maybe similar to (or duplicate of) bug 1406612.

Revision history for this message
Gareth Roberts (5-gareth) wrote :

I've been recently suffering from this issue too. It appears to happen when I go full screen on a regular web page in Chrome by pressing F11 (no video involved).

Wise Melon (wise-melon-deactivatedaccount)
summary: - Xorg crash - fullscreen YouTube video
+ Xorg crash - Fullscreen causing crash
Revision history for this message
Alberto Salvia Novella (es20490446e) wrote :

Please:
1. Report this bug to <https://bugs.freedesktop.org/>.
2. Paste the new report URL here.
3. Set this bug status back to "confirmed".

Thank you.

Changed in xorg (Ubuntu):
status: Confirmed → Incomplete
tags: added: asked-to-upstream
Revision history for this message
In , Wise Melon (wise-melon-deactivatedaccount) wrote :

When making something fullscreen (e.g.: a webpage or YouTube video) the entire screen goes black and for instance when launching a video with sound, after the screen has gone black, I can still hear the sound.

Although sometimes it only crashes after I try to exit fullscreen, and it does something like either go fully black, or the top bar and mouse disappear.

But whatever type of crash it is, it does it basically every time that I make anything full screen in my browser and forces me to have to restart my machine by holding down my computer's power button.

For more information on this as well as my debugging logs etc, and what other people have said about the issue please go here: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1413710

System information:

Description: Ubuntu 14.10
Release: 14.10

Package information:

xorg:
  Installed: 1:7.7+7ubuntu2
  Candidate: 1:7.7+7ubuntu2
  Version table:
 *** 1:7.7+7ubuntu2 0
        500 http://gb.archive.ubuntu.com/ubuntu/ utopic/main amd64 Packages
        100 /var/lib/dpkg/status

Revision history for this message
Wise Melon (wise-melon-deactivatedaccount) wrote :

Ok, I have now reported it here: https://bugs.freedesktop.org/show_bug.cgi?id=89341

Changed in xorg (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Alberto Salvia Novella (es20490446e) wrote :

Oh, thanks.

Changed in xorg-server:
importance: Undecided → Unknown
status: New → Unknown
Changed in xorg (Ubuntu):
status: Confirmed → Triaged
Bug Watch Updater (bug-watch-updater)
Changed in xorg-server:
importance: Unknown → High
status: Unknown → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

The Unknown, as per http://support.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-b-series-laptops/lenovo-b590-notebook an update to your computer's buggy and outdated BIOS is available (2.00). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status New.

Thank you for your understanding.

tags: added: bios-outdated-2.00
Changed in xorg (Ubuntu):
status: Triaged → Incomplete
Revision history for this message
In , Mattst88 (mattst88) wrote :

I suspect this may be another duplicate of the bug 80568, fixed (worked-around) by this commit:

commit c4fd0c9052dd391d6f2e9bb8e6da209dfc7ef35b
Author: Kenneth Graunke <email address hidden>
Date: Sat Jan 17 23:21:15 2015 -0800

    i965: Work around mysterious Gen4 GPU hangs with minimal state changes.

    Gen4 hardware appears to GPU hang frequently when using Chromium, and
    also when running 'glmark2 -b ideas'. Most of the error states contain
    3DPRIMITIVE commands in quick succession, with very few state packets
    between them - usually VERTEX_BUFFERS/ELEMENTS and CONSTANT_BUFFER.

    I trimmed an apitrace of the glmark2 hang down to two draw calls with a
    glUniformMatrix4fv call between the two. Either draw by itself works
    fine, but together, they hang the GPU. Removing the glUniform call
    makes the hangs disappear. In the hardware state, this translates to
    removing the CONSTANT_BUFFER packet between the two 3DPRIMITIVE packets.

    Flushing before emitting CONSTANT_BUFFER packets also appears to make
    the hangs disappear. I observed a slowdown in glxgears by doing it all
    the time, so I've chosen to only do it when BRW_NEW_BATCH and
    BRW_NEW_PSP are unset (i.e. we haven't done a CS_URB_STATE change or
    already flushed the whole pipeline).

    I'd much rather understand the problem, but at this point, I don't see
    how we'd ever be able to track it down further. We have no real tools,
    and the hardware people moved on years ago. I've analyzed 20+ error
    states and read every scrap of documentation I could find.

    Bugzilla: https://bugs.freedesktop.org/show_bug.cgi?id=80568
    Bugzilla: https://bugs.freedesktop.org/show_bug.cgi?id=85367
    Signed-off-by: Kenneth Graunke <email address hidden>
    Acked-by: Matt Turner <email address hidden>
    Cc: "10.4 10.3" <email address hidden>

It's in git, and backports are in Mesa 10.4.x for x >= 3. Please try upgrading to >=10.4.3. If it's resolved by such an upgrade, please mark as a duplicate of bug 80568.

Revision history for this message
In , Mattst88 (mattst88) wrote :

*** This bug has been marked as a duplicate of bug 80568 ***

Bug Watch Updater (bug-watch-updater)
Changed in xorg-server:
status: Confirmed → Invalid
Revision history for this message
Wise Melon (wise-melon-deactivatedaccount) wrote :

I no longer experience this bug since I switched from Unity to Gnome 3.16 on Ubuntu Gnome 15.04.

Revision history for this message
Jullian Gafar (jullian-gafar) wrote :

X crashes when I do anything full screen:

1. Open Evince and do F11 it crashes the window manager and everything freezes
2. Chrome and Firefox full screen if I press F11 all's down.

MOved to Gnome 3 from Unity and now it's much better (does not /always/ crash but it crashed once 15 minutes ago as I full screened chrome.

Revision history for this message
penalvch (penalvch) wrote :

Jullian Gafar, it will help immensely if you filed a new crash report following https://help.ubuntu.com/community/ReportingBugs . Please feel free to subscribe me to it.

Revision history for this message
Wise Melon (wise-melon-deactivatedaccount) wrote :

If someone who is currently experiencing this issue has, or will, file a new bug report, then please mark this as a duplicate of that.

Revision history for this message
penalvch (penalvch) wrote :

Nikita Yerenkov-Scott, to advise, no reports should be marked a duplicate of this one, or vice versa.

Despite this, Utopic reached EOL on July 23, 2015.
See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases

If this is reproducible in a supported release, please file a new report.

Thank you for your understanding.

Changed in xorg (Ubuntu):
importance: Critical → Undecided
status: Incomplete → Invalid
no longer affects: xorg (Ubuntu)
affects: xorg-server → xorg (Ubuntu)
Changed in xorg (Ubuntu):
importance: High → Undecided
status: Invalid → New
status: New → Invalid
Revision history for this message
Wise Melon (wise-melon-deactivatedaccount) wrote :

Ok, I just wanted something to happen to this bug, and for it to be closed for some reason as it was just sitting there in 'incomplete' status. But putting that status to 'invalid' will do the trick.

I was able to reproduce this in Ubuntu 15.04, however now that I have switched to Ubuntu GNOME 15.04 I no longer get the issue and therefore can't file a bug report against it.

Revision history for this message
Jose Barakat (josebarakat) wrote :

As Jullian Gafar (jullian-gafar) wrote on 2015-08-20:

I'm also having this issue with F11 or any application that goes fullscreen in Unity.

--------------------------------------
System Software / Hardware Information

Hardware:
Processor: Intel Core i3-3110M @ 2.40GHz (4 Cores), Motherboard: LENOVO, Chipset: Intel 3rd Gen Core DRAM, Memory: 6144MB, Disk: 500GB Seagate ST500LT012-9WS14, Graphics: Intel HD 4000 (1000MHz), Audio: Conexant CX20757, Network: Qualcomm Atheros QCA8172 Fast + Qualcomm Atheros AR9485 Wireless

Software:
OS: Ubuntu 16.04, Kernel: 4.3.0-040300-generic (x86_64), Desktop: Unity 7.4.0, Display Server: X Server 1.18.3, Display Driver: intel 2.99.917, OpenGL: 3.3 Mesa 12.1.0-devel (git-7295428 2016-07-03 xenial-oibaf-ppa), Compiler: GCC 5.4.0 20160609, File-System: ext4, Screen Resolution: 1366x768
--------------------------------------

I'm trying Gnome or KDE alongside Unity.

Revision history for this message
penalvch (penalvch) wrote :

Jose Barakat, it will help immensely if you filed a new report with Ubuntu by ensuring you have the package xdiagnose installed, and that you click the Yes button for attaching additional debugging information running the following from a terminal:
ubuntu-bug xorg

Also, please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

Revision history for this message
Jose Barakat (josebarakat) wrote :

Just filed a new bug report at https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1627365 and subcribed you Christopher.
Thanks.

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