Music app incorrectly claims "any computer" supports drag and drop

[Matthew Exon]

> No music found
>
> Connect your device to any computer and simply drag files to the Music folder or insert removable media with music.

The "any computer" part is a lie. OS X, at least, requires you to first install a dedicated application to transfer music. Change this so that it says something like "Connect your device to a computer that supports MTP to transfer music."

If and only if the phone has a memory card slot, it should probably also say "or copy music onto a memory card and insert it into the memory card slot."

<rant>
The word "simply" doesn't belong in any dialog box or error message or suggestion anywhere. It's a computer, nothing is simple, ever. When things are going wrong, having some smug bloody computer tell you that the task you're failing at is "simple" is just an outright insult.
</rant>

[Victor Thompson (vthompson)]

Thanks for taking the time to file this bug and for helping to make Ubuntu better! The walkthrough is meant as a quick start guide to provide the user with the options they have for adding music. The fact that Mac OSX makes this difficult is unfortunate, because honestly it is "simple".

I'm adding the Design team to this bug so they can consider changing this language.

[Matthew Exon (ubuntubugs-mexon)]

Please don't forget the second part of this bug: my MX4 clearly shows a micro SD card being inserted into the phone, it's even labelled "SD". But this phone has no SD card slot. I can easily imagine someone taking that advice, copying piles of music onto a micro SD card, and then wasting quite a lot of time and getting quite angry trying to figure out how to insert the thing. There is no point in a "quick start" guide that wastes even more of a user's time by showing actively misleading information. Come up with a different version for cardless phones.

[Pat McGowan (pat-mcgowan)]

@mathew indeed perhaps the icon is too specific. You can also use micro usb thumb drives to bring content to the phones such as the mx4.
To be fair, MacOS will work, its Apples choice to be so somewhat non standard there.

[Matthew Exon (ubuntubugs-mexon)]

Micro USB is a great way to put content on a device, and AFAICS most people don't know this is possible. But this is largely because in general it *isn't* possible, it requires USB OTG which many (most?) phones don't have. And if someone tries to use micro USB and that doesn't work, that's even worse than the micro SD case, since it's not physically clear if a phone has OTG or not.

This is why I think Ubuntu should provide a helping hand by detecting which options are available on this specific phone and making that clear. Most important would be removing the SD card bit from the graphic if there's no SD card slot. Also useful would be adding a micro USB graphic if the phone supports OTG. But IMO having a graphic that is misleading is worse than having no graphic at all.

It's not like Apple's lack of MTL support is some kind of mistake. They deliberately don't support it because they want to use iOS to leverage OS X and vice versa. This is normal practice and isn't going away soon - if Apple didn't do it, someone else would. There is a "install a special piece of software" hiding in the "and simply" here and that really is misleading.

Is there a way to detect when the phone is plugged into OS X and do something about it? Pop up a suggestion or something? Or, dream of dreams, provide a tiny mass storage drive containing an OS X app for communicating with the phone.

[Matthew Exon (ubuntubugs-mexon)]

MTP, not MTL