[phone-app] 'Switch to default SIM' dialog is confusing

Bug #1394669 reported by Omer Akram on 2014-11-20
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu UX
Olga Kemmet
dialer-app (Ubuntu)

Bug Description

If I press 'No' on that dialog, there is no way for this dialog to appear again, even changing the setting in system-settings has no effect.

0. Clean flash device.
1. Start dialer
2. A dialog appears to select default sim
3. Tap on 'No' button
4. Go to system settings and select 'Ask me each time' for outgoing calls.

What happens:
The sim prompt dialog never appears, no matter I toggle that setting.

ProblemType: Bug
DistroRelease: Ubuntu RTM 14.09
Package: dialer-app 0.1+15.04.20141111~rtm-0ubuntu1
Uname: Linux 3.4.67 armv7l
ApportVersion: 2.14.7-0ubuntu8
Architecture: armhf
Date: Thu Nov 20 17:18:59 2014
InstallationDate: Installed on 2014-11-19 (0 days ago)
InstallationMedia: Ubuntu Utopic Unicorn (development branch) - armhf (20141119-181707)
SourcePackage: dialer-app
UpgradeStatus: No upgrade log present (probably fresh install)

--------------UX comment--------------

The desired solution is to change the text of the 1st popup on first time launch and remove the popup on action.
A 3rd popup appears on the dialer app after user made a phone call and didn't select a default SIM. This should be removed as well.
The SIM card in the first SIM slot should be selected by default and the first popup will inform users where to alter the selection and change the default SIM for outgoing communication.

Please follow guidance in this spec:

Please also refer to bug: https://bugs.launchpad.net/ubuntu-ux/+bug/1449778

Omer Akram (om26er) wrote :
Changed in ubuntu-ux:
importance: Undecided → High
assignee: nobody → Olga Kemmet (olga-kemmet)
status: New → Triaged
Olga Kemmet (olga-kemmet) wrote :

What happens if you tap "No" is that the system setting is switched to "Always ask". If you try now to make a phone call, you will be prompted with an other popup to select a SIM card. You can do this by tapping on one of the items beneath the header.

However, I understand the confusion and I think the journey needs a UX refinement.

tags: added: ota-1
summary: - 'Switch to default SIM' dialog is confusing
+ [phone-app] 'Switch to default SIM' dialog is confusing
Tiago Salem Herrmann (tiagosh) wrote :

So, just to clarify, there are two different dialogs:

1) "Set default sim card for calls if none is defined yet" which is displayed during the app startup. If you tap "No", it will never be displayed again. If you tap "Later" 3 times it will also not be displayed again.
2) "Choose which sim to use for a given call", which is triggered every time the user tries to make a call and the option in system-settings is "Always ask".

Changing the option to "Always ask" in system settings tells the phone "I want to be asked which sim card to use every time I make a call", and not "Open the dialog to select the default sim card every time I open dialer-app". In other words, system-settings option only changes the behavior of dialog number 2. The same applies to messaging-app.

The bug report is about controlling the behavior of dialog 1.

tags: added: usability
Changed in ubuntu-ux:
status: Triaged → In Progress
description: updated
Olga Kemmet (olga-kemmet) wrote :

Updated bug description and added corresponding spec - moving to Fix Commited

description: updated
Changed in ubuntu-ux:
status: In Progress → Fix Committed
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