[Scopes] Process required to pin a shortcut to the launcher does not fit users mental model

Bug #1367822 reported by James Mulholland on 2014-09-10
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu UX
High
Paty Davila
unity-scope-click (Ubuntu)
Medium
Unassigned
unity8 (Ubuntu)
High
Unassigned
unity8 (Ubuntu RTM)
High
Unassigned

Bug Description

Users expect to be able to drag and drop app icons from Scopes to the Launcher

Also add a "Add to Launcher" option to all installed App and Feed (Scope) Dash previews.

------ UX Comment -------

This bug is part of a bigger project (scopes curation) so has been marked 'in progress' while we await the outcome of ongoing work on this project. Link to the related Canvan card: https://canonical.leankit.com/Boards/View/107963243/114600902

kevin gunn (kgunn72) on 2014-09-11
summary: - Process required to pin a shortcut to the launcher does not fit users
- mental model
+ [design] Process required to pin a shortcut to the launcher does not fit
+ users mental model
Changed in ubuntu-ux:
assignee: nobody → James Mulholland (jamesjosephmulholland)
description: updated
Changed in ubuntu-ux:
status: New → Triaged
importance: Undecided → High
tags: added: rtm14
removed: rtm-14
kevin gunn (kgunn72) wrote :

@james - so is this still considered "triaged" from design or "fix-committed"

kevin gunn (kgunn72) on 2014-09-23
Changed in unity8 (Ubuntu):
importance: Undecided → High
John Lea (johnlea) on 2014-10-10
summary: - [design] Process required to pin a shortcut to the launcher does not fit
- users mental model
+ [Launcher] Process required to pin a shortcut to the launcher does not
+ fit users mental model

@saviq - is this unity8 or scopes?

summary: - [Launcher] Process required to pin a shortcut to the launcher does not
- fit users mental model
+ [Scopes] Process required to pin a shortcut to the launcher does not fit
+ users mental model
kevin gunn (kgunn72) wrote :

@saviq so it doesnt get lost

Changed in unity8 (Ubuntu):
assignee: nobody → Michał Sawicz (saviq)
Changed in unity8 (Ubuntu RTM):
assignee: nobody → Michał Sawicz (saviq)
importance: Undecided → High
Michał Sawicz (saviq) wrote :

It's probably both.

dobey (dobey) wrote :

Where is the rationale for this bug? Where is the design document? Where are the visual designs or wireframes? What happens in the event of failure?

These "bugs" which are just "do this thing" are not at all helpful. I cannot look at this bug and know what is supposed to be implemented exactly. Where does the button go? What are the animations that need to happen? Why does the user even care about any animations? How is the user supposed to use it? What do we show/tell the user when some other process is actively hitting the disk/CPU/etc hard enough to cause any IPC to time out, and the action to fail?

Michał Sawicz (saviq) wrote :

Rodney, that's why this bug is Triaged for Ubuntu UX, design for it is not completed yet (and hence it's New for all the, potentially, related projects).

dobey (dobey) wrote :

That may be. But what are the problems with the existing design and process? It currently works the same in both Unity8 and Unity7, with the minor exception of Unity8 not having support for dragging an item from the dash to the launcher. What is the user's mental model? Why does the current process not fit it? Why does the process in Unity 7 fit, but not Unity 8? Is this a device specific problem? Why is it different for a phone or tablet, than it is on a PC?

The original request came directly to us during a Sprint in 2014 and the intention was that the 'pin to launcher' button would slot straight into the 'action' area (i.e. the place for buttons in app previews) as described in the toolkit documentation since 2013.

That said, Rodney makes a good point - all the more so considering the move toward convergence/ parity for the platform across form factors that is currently picking up steam.

Setting this to 'in progress' while we await the outcome of ongoing discussions regarding the launcher/apps scopes.

Changed in ubuntu-ux:
status: Triaged → In Progress
Changed in ubuntu-ux:
assignee: James Mulholland (jamesjosephmulholland) → Paty Davila (dizzypaty)
Paty Davila (dizzypaty) on 2015-04-17
description: updated
Paty Davila (dizzypaty) on 2015-04-17
description: updated
Michał Sawicz (saviq) on 2015-04-29
Changed in unity8 (Ubuntu):
assignee: Michał Sawicz (saviq) → nobody
Changed in unity8 (Ubuntu RTM):
assignee: Michał Sawicz (saviq) → nobody
Albert Astals Cid (aacid) wrote :

unity8 waiting for design -> Incomplete

Changed in unity8 (Ubuntu RTM):
status: New → Incomplete
Changed in unity8 (Ubuntu):
status: New → Incomplete
John Lea (johnlea) on 2015-07-30
description: updated
Paty Davila (dizzypaty) on 2015-08-03
description: updated
dobey (dobey) on 2016-01-20
Changed in unity-scope-click (Ubuntu):
status: New → Triaged
importance: Undecided → Medium
Michał Sawicz (saviq) wrote :

The app drawer replaced the Apps scope, so we won't be fixing this.

Changed in unity8 (Ubuntu RTM):
status: Incomplete → Won't Fix
Changed in unity-scope-click (Ubuntu):
status: Triaged → Won't Fix
Changed in unity8 (Ubuntu):
status: Incomplete → Won't Fix
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