[Indicators] Missed calendar or alarm events need to be properly indicated

Bug #1321309 reported by Nekhelesh Ramananthan on 2014-05-20
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Indicator Date and Time
Confirmed
Medium
Unassigned
Ubuntu Clock App
Medium
Charles Kerr
Ubuntu UX
Medium
Paty Davila
Ubuntu theme
Medium
Matthieu James
indicator-datetime (Ubuntu)
Medium
Charles Kerr
ubuntu-themes (Ubuntu)
Undecided
Unassigned

Bug Description

Imagine a scenario where you have a calendar event or a clock alarm to go of at 10:00. If you get a call at the same time, then obviously the call gets the highest priority and the alarm or calendar audible notification is suppressed by the system. So a phone user can actually miss the event.

This can be resolved by turning the alarm icon shown in the indicator to blue similar to messages to indicate that an alarm or event was missed by the user.

-------------------------------------------

Desired solution:

The alarm icon turns its state to active like notification center/messages indicator as suggested in the bug description.

Dave Morley (davmor2) on 2014-05-20
Changed in indicator-datetime:
status: New → Confirmed
Changed in ubuntu-ux:
status: New → Confirmed
summary: - Missed calendar or alarm events need to be properly indicated
+ [Indicators] Missed calendar or alarm events need to be properly
+ indicated
Changed in ubuntu-ux:
assignee: nobody → Daniela Ferrai (dferrai)
Changed in ubuntu-ux:
status: Confirmed → Fix Committed
status: Fix Committed → Triaged
John Lea (johnlea) on 2014-07-21
Changed in ubuntu-ux:
status: Triaged → New
importance: Undecided → Medium
Changed in indicator-datetime:
importance: Undecided → Medium
John Lea (johnlea) on 2014-07-21
Changed in ubuntu-ux:
status: New → Triaged
Charles Kerr (charlesk) wrote :

Adding Matthieu for the new missed-appointment icon

Changed in indicator-datetime:
assignee: nobody → Charles Kerr (charlesk)
Changed in ubuntu-themes:
assignee: nobody → Matthieu James (tiheum)
importance: Undecided → Medium
Nekhelesh Ramananthan (nik90) wrote :

Adding the clock app to track there as well.

Changed in ubuntu-clock-app:
status: New → Confirmed
importance: Undecided → Medium
assignee: nobody → Charles Kerr (charlesk)
milestone: none → rtm
status: Confirmed → Triaged
Daniela Ferrai (dferrai) on 2014-08-07
Changed in ubuntu-ux:
status: Triaged → Fix Committed
description: updated
description: updated
Charles Kerr (charlesk) wrote :

Daniela, what fix was committed? I don't see missed alarms mentioned in the indicators UX document.

Also, the TimeAndDate spec still lists "how to show missed events" as an unresolved issue: https://wiki.ubuntu.com/TimeAndDate#Unresolved_issues

Charles Kerr (charlesk) wrote :

Confirmed that the problem exists but it's still not clear to me how Design wants to fix, so changing from Triaged to Confirmed for ubuntu-clock-app

Changed in ubuntu-clock-app:
status: Triaged → Confirmed
Nekhelesh Ramananthan (nik90) wrote :

Here is a reply from Matthieu James,

"We chose to use the red icon. I pushed it in my bzr branch and requested a merge: https://code.launchpad.net/~tiheum/ubuntu-themes/suru-icons/+merge/231533. It should be available soon."

So when there is a missed alarm, the red alarm icon should be shown to indicate the missed state. With that I am marking the status back to Triaged.

Changed in ubuntu-clock-app:
status: Confirmed → Triaged
Charles Kerr (charlesk) wrote :

I strongly agree that we need to denote missed alarms -- that information should be prominent.

What's not clear to me is The Right Way to do this. We can't turn the individual menuitems' icons red because they're removed from the menu when the time has passed, since they're no longer upcoming events. We also can't change the panel icon because there's no way to 'clear' the warning to a normal state.

One thing we could do is to keep old alarms in the menu if (and only if) they were missed. These menuitems' icons will change to red and can be cleared by clicking on them. The indicator's main icon could be red if there are any missed alarm menuitems in the indicator. This isn't a perfect idea. While it does give the user needed information about missed alarms, (1) it's a little clumsy and (2) what happens if we have a handful of missed alarms? They will crowd out the upcoming alarms on the menu.

Another option would be to leave a "missed alarm" message in the Notification center... that raises interesting dependencies between the indicators :)

This ticket still needs Design feedback.

Changed in indicator-datetime:
assignee: Charles Kerr (charlesk) → James Mulholland (jamesjosephmulholland)
Changed in ubuntu-ux:
assignee: Daniela Ferrai (dferrai) → James Mulholland (jamesjosephmulholland)
Changed in ubuntu-clock-app:
milestone: rtm → ota-1
Changed in ubuntu-clock-app:
milestone: ota-1 → ota-2
Charles Kerr (charlesk) wrote :

James is no longer on indicators

Changed in indicator-datetime:
assignee: James Mulholland (jamesjosephmulholland) → nobody
Changed in ubuntu-ux:
status: Fix Committed → Confirmed
assignee: James Mulholland (jamesjosephmulholland) → nobody
Changed in ubuntu-ux:
assignee: nobody → Paty Davila (dizzypaty)
Charles Kerr (charlesk) on 2015-03-18
Changed in indicator-datetime (Ubuntu):
assignee: nobody → Charles Kerr (charlesk)
importance: Undecided → Medium
status: New → Confirmed
Changed in ubuntu-ux:
status: Confirmed → Triaged
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