[dialogs] Apps should handle error situations more elegantly

Bug #1230319 reported by Alan Pope  on 2013-09-25
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu Clock App
Low
Unassigned
Ubuntu UX
Low
James Mulholland
Ubuntu Weather App
Low
Unassigned

Bug Description

Currently if there is a problem accessing the data provider, a popup appears. We need input from design to make this beautiful and fit with other app error dialogs.

This can be replicated by switching off wifi and 3g and searching for a city.

Alan Pope  (popey) wrote :
David Planella (dpm) on 2013-09-26
Changed in ubuntu-weather-app:
status: New → Triaged
importance: Undecided → Low
tags: added: needs-design
Nekhelesh Ramananthan (nik90) wrote :

We have similar issues with the clock app. Would love to get a unified design for handling errors such as no wifi or 3g. Hence adding clock-app to this bug report.

Changed in ubuntu-clock-app:
importance: Undecided → Low
milestone: none → hack-days-1309
Daniel Oliver (dannioliver) wrote :

Discussion in progress. We're designing a pattern for error handling.
We'll provide designs asap.

summary: - Weather app should handle error situations beautifully
+ Apps should handle error situations more elegantly
Changed in ubuntu-clock-app:
status: New → Triaged

@Daniel, The core apps development is frozen by 10th October and hence I would like to know if we can expect a design solution by then. If not, I can use a temporary solution to inform the user of an error for the 1.0 release and come back to this in the next solution.

Changed in ubuntu-clock-app:
milestone: final-1.0 → backlog
Changed in ubuntu-clock-app:
milestone: backlog → 14.04-month-1
Changed in ubuntu-clock-app:
milestone: 1.2 → 1.6
Changed in ubuntu-clock-app:
milestone: 1.6 → 1.8
Changed in ubuntu-clock-app:
milestone: 1.8 → backlog
summary: - Apps should handle error situations more elegantly
+ [notifications] Apps should handle error situations more elegantly
Changed in ubuntu-ux:
assignee: nobody → Giorgio Venturi (giorgio-venturi)
status: New → Confirmed
Daniela Ferrai (dferrai) on 2014-07-15
summary: - [notifications] Apps should handle error situations more elegantly
+ [dialogs] Apps should handle error situations more elegantly
Changed in ubuntu-ux:
importance: Undecided → Low
John Lea (johnlea) on 2014-07-21
Changed in ubuntu-ux:
status: Confirmed → Triaged
Changed in ubuntu-clock-app:
milestone: backlog → postrtm

If the error is not critical it does not impede users from using the app, this type of in-app notification should be used:
https://docs.google.com/a/canonical.com/presentation/d/1woHjO8K4iqyVZZlfQ4BXL0DhYbwkEmZ7wvcUhYzHDRk/edit#slide=id.g183c60488_08

However, each solution needs to be tackled within a specific context. For example, messaging could be presented in the content area

Changed in ubuntu-ux:
status: Triaged → Fix Committed
Changed in ubuntu-ux:
assignee: Giorgio Venturi (giorgio-venturi) → James Mulholland (jamesjosephmulholland)
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