cannot login

Bug #1054543 reported by 劝儒 on 2012-09-22
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu Single Sign On Client
Status tracked in Trunk
Stable-4-0
Undecided
Ubuntu One Client Engineering team
Trunk
Undecided
Ubuntu One Client Engineering team
ubuntu-sso-client (Ubuntu)
Undecided
Unassigned
Quantal
Undecided
Unassigned

Bug Description

2012-09-26 12:50:04,503:503.503084183 - ubuntu_sso.credentials - ERROR - find_credentials (app_name: Ubuntu Software Center): Problem while getting credentials from the keyring.
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/ubuntu-sso-client/ubuntu_sso/credentials.py", line 104, in inner
    result = yield f(self, *a, **kw)
KeyError: u'\u529d'
2012-09-26 12:50:04,510:510.848045349 - ubuntu_sso.main - ERROR - 'CredentialsManagement': emitting 'CredentialsError' with args (dbus.String(u'Ubuntu Software Center'), KeyError(u'\u529d',)) and kwargs {}

Leo Arias (elopio) wrote :

I'm sorry to hear Ubuntu One is not working properly for you. Can you please tell us what version of Ubuntu and what version of ubuntu one are you using?

Also, can you do the following in order to provide us with important details that will help us determine the root cause of this issue?

1. Open Applications->Accessories->Terminal and run: echo -e "[logging]\nlevel = DEBUG" > ~/.config/ubuntuone/logging.conf; u1sdtool -q; u1sdtool -c
2. Try to reproduce the problem.
3. Attach ~/.cache/ubuntuone/log/syncdaemon.log and ~/.cache/ubuntuone/log/syncdaemon-exception.log to this bug report

Changed in ubuntuone-client:
status: New → Incomplete
assignee: nobody → Ubuntu One Desktop+ team (ubuntuone-desktop+)
tags: added: desktop+
Download full text (30.2 KiB)

it is 12.04 last time,now i am in 12.10

zhuoxiu@劝儒:~$ sudo dpkg -l |grep ubuntuone
ii python-ubuntuone-client 3.99.92-0ubuntu2
                       all Ubuntu One client Python libraries
ii python-ubuntuone-control-panel 3.99.92-0ubuntu1
                       all Ubuntu One Control Panel - Python
Libraries
ii python-ubuntuone-storageprotocol 3.99.92-0ubuntu1
                       all Python library for Ubuntu One file
storage and sharing service
ii ubuntuone-client 3.99.92-0ubuntu2
                       all Ubuntu One client
ii ubuntuone-client-gnome 3.99.92-0ubuntu1
                       i386 Ubuntu One client GNOME integration
ii ubuntuone-control-panel 3.99.92-0ubuntu1
                       all Ubuntu One Control Panel
ii ubuntuone-control-panel-qt 3.99.92-0ubuntu1
                       all Ubuntu One Control Panel - Qt frontend
ii ubuntuone-couch 0.3.0-0ubuntu5
                       all Ubuntu One CouchDB

cat .cache/ubuntuone/log/syncdaemon.log
2012-09-26 08:53:24,126 -
ubuntuone.SyncDaemon.platform.filesystem_notifications.monitor - DEBUG -
File monitor ids for platform "linux2" are "{'default': <class
'ubuntuone.platform.filesystem_notifications.monitor.linux.FilesystemMonitor'>}"
2012-09-26 08:53:24,127 -
ubuntuone.SyncDaemon.platform.filesystem_notifications.monitor - DEBUG -
Checking availability of monitor class <class
'ubuntuone.platform.filesystem_notifications.monitor.linux.FilesystemMonitor'>
2012-09-26 08:53:24,127 -
ubuntuone.SyncDaemon.platform.filesystem_notifications.monitor - DEBUG -
Monitor is available, returning monitor with id "default"
2012-09-26 08:53:24,127 - ubuntuone.SyncDaemon.Main - INFO - Starting
Ubuntu One client version 3.99.92
2012-09-26 08:53:24,128 - ubuntuone.SyncDaemon.Main - INFO - Using
'/home/zhuoxiu/Ubuntu One' as root dir
2012-09-26 08:53:24,128 - ubuntuone.SyncDaemon.Main - INFO - Using
'/home/zhuoxiu/.local/share/ubuntuone/syncdaemon' as data dir
2012-09-26 08:53:24,128 - ubuntuone.SyncDaemon.Main - INFO - Using
'/home/zhuoxiu/.local/share/ubuntuone/shares' as shares root dir
2012-09-26 08:53:24,128 - ubuntuone.SyncDaemon.tritcask - INFO -
Initializing Tritcask on:
/home/zhuoxiu/.local/share/ubuntuone/syncdaemon/tritcask
2012-09-26 08:53:24,128 - ubuntuone.SyncDaemon.tritcask - DEBUG - lookingup
data files
2012-09-26 08:53:24,129 - ubuntuone.SyncDaemon.tritcask - INFO - found 1
data files, 0 dead and 0 broken files
2012-09-26 08:53:24,129 - ubuntuone.SyncDaemon.tritcask - DEBUG - building
the keydir, using: ['1348314283040793']
2012-09-26 08:53:24,129 - ubuntuone.SyncDaemon.tritcask - DEBUG - loading
entries from (build_hint=False):
/home/zhuoxiu/.local/share/ubuntuone/syncdaemon/tritcask/1348314283040793.live.tritcask-v1.data
2012-09-26 08:53:24,129 - ubuntuone.SyncDaemon.tritcask - INFO - keydir
ready! (keys: 2)
2012-09-26 08:53:24,130 - ubuntuone.SyncDaemon.VM.MD - DEBUG - metadata
version: 7
2012-09-26 08:53:24,130 - ubuntuone.SyncDaemon.fsm - INFO - loading updated...

This appears to be a unicode issue as the KeyError is for a character in the reporter's name. Can you please attach ~/.cache/sso/sso-client.log to this bug? Please use the "Add attachment or patch" link below the comment box to do so, rather than pasting all of the output in a comment. Thanks.

description: updated
tags: added: unicode
Changed in ubuntuone-client:
status: Incomplete → Triaged
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forgive my poor English

2012/9/26 Rodney Dawes <email address hidden>

> This appears to be a unicode issue as the KeyError is for a character in
> the reporter's name. Can you please attach ~/.cache/sso/sso-client.log
> to this bug? Please use the "Add attachment or patch" link below the
> comment box to do so, rather than pasting all of the output in a
> comment. Thanks.
>
> ** Description changed:
>
> - zhuoxiu@劝儒:~/.cache/ubuntuone/log$ cat syncdaemon.log
> - 2012-09-22 19:21:17,641 - ubuntuone.SyncDaemon.Main - INFO - Starting
> Ubuntu One client version 3.0.2
> - 2012-09-22 19:21:17,641 - ubuntuone.SyncDaemon.Main - INFO - Using
> '/home/zhuoxiu/Ubuntu One' as root dir
> - 2012-09-22 19:21:17,642 - ubuntuone.SyncDaemon.Main - INFO - Using
> '/home/zhuoxiu/.local/share/ubuntuone/syncdaemon' as data dir
> - 2012-09-22 19:21:17,642 - ubuntuone.SyncDaemon.Main - INFO - Using
> '/home/zhuoxiu/.local/share/ubuntuone/shares' as shares root dir
> - 2012-09-22 19:21:17,642 - ubuntuone.SyncDaemon.tritcask - INFO -
> Initializing Tritcask on:
> /home/zhuoxiu/.local/share/ubuntuone/syncdaemon/tritcask
> - 2012-09-22 19:21:17,642 - ubuntuone.SyncDaemon.tritcask - INFO - found 1
> data files, 0 dead and 0 broken files
> - 2012-09-22 19:21:17,643 - ubuntuone.SyncDaemon.tritcask - INFO - keydir
> ready! (keys: 0)
> - 2012-09-22 19:21:17,742 - ubuntuone.SyncDaemon.fsm - INFO - loading
> metadata from old version None
> - 2012-09-22 19:21:17,769 - ubuntuone.SyncDaemon.fsm - INFO - initialized:
> idx_path: 0, idx_node_id: 0, shares: 0
> - 2012-09-22 19:21:17,813 -
> ubuntuone.SyncDaemon.filesystem_notifications.GeneralProcessor - INFO -
> Ignoring files: ['\\A#.*\\Z', '\\A.*~\\Z', '\\A.*\\.py[oc]\\Z',
> '\\A.*\\.sw[nopx]\\Z', '\\A.*\\.swpx\\Z', '\\A\\..*\\.tmp\\Z',
> '\\A\\.~lock\\..*#\\Z', '\\A\\.goutputstream-.*\\Z']
> - 2012-09-22 19:21:17,835 - ubuntuone.SyncDaemon.TunnelRunner - INFO -
> Proxy support not installed.
> - 2012-09-22 19:21:17,841 - ubuntuone.SyncDaemon.HQ - INFO - HashQueue:
> _hasher started
> - 2012-09-22 19:21:18,570 - ubuntuone.SyncDaemon.DBus - INFO -
> DBusInterface initialized.
> - 2012-09-22 19:21:18,570 - ubuntuone.SyncDaemon.InteractionInterfaces -
> INFO - connect: args
> (<ubuntuone.syncdaemon.interaction_interfaces.SyncdaemonService object at
> 0x986c7ac>,), kwargs {'autoconnecting': True}.
> - 2012-09-22 19:21:18,570 - ubuntuone.SyncDaemon.InteractionInterfaces -
> INFO - connect: result <generator object connect at 0x986f3c4>.
> - 2012-09-22 19:21:18,749 - ubuntuone.SyncDaemon.Main - NOTE - ---- MARK
> (state: <State: 'INIT' (queues IDLE connection 'Not User Not Network')>;
> queue: 0; offloaded: 0; hash: 0) ----
> - 2012-09-22 19:21:18,750 - ubuntuone.SyncDaemon.Main - NOTE - Local
> rescan starting...
> - 2012-09-22 19:21:18,750 - ubuntuone.SyncDaemon.local_rescan - INFO -
> start scan all volumes
> - 2012-09-22 19:21:18,842 - ubuntuone.SyncDaemon.local_rescan - INFO -
> processing trash
> - 2012-09-22 19:21:18,842 - ubuntuone.SyncDaemon.local_rescan - INFO -
> processing move limbo
> - 2012-09-22 19:21:18,847 - ubuntuone.SyncDaemon - INFO - not starting
> twisted.manhole
> - 2012-09-22 19:21:18,848 - ubuntuone...

Read more...

dobey (dobey) on 2012-09-26
description: updated
no longer affects: ubuntuone-client/stable-4-0
no longer affects: ubuntuone-client/trunk
affects: ubuntuone-client → ubuntu-sso-client
Changed in ubuntu-sso-client (Ubuntu Quantal):
status: New → Triaged
Matt Fischer (mfisch) on 2012-10-01
summary: - can not login in
+ cannot login
Rolf Leggewie (r0lf) wrote :

quantal has seen the end of its life and is no longer receiving any updates. Marking the quantal task for this ticket as "Won't Fix".

Changed in ubuntu-sso-client (Ubuntu Quantal):
status: Triaged → Won't Fix
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