Cannot resolve proxy hostname

Bug #942312 reported by Alan Pope ๐Ÿบ๐Ÿง๐Ÿฑ ๐Ÿฆ„ on 2012-02-27
22
This bug affects 4 people
Affects Status Importance Assigned to Milestone
Ubuntu One Client
Medium
Alejandro J. Cura
Ubuntu Single Sign On Client
Medium
Alejandro J. Cura
ubuntuone-client (Ubuntu)
Medium
Alejandro J. Cura

Bug Description

Both Rhythmbox U1MS and the new U1 client are giving me "Cannot resolve proxy hostname "

WORKAROUND:
If you don't use proxy:
1. Open System Settings
2. Select Network Proxy.
3. Set Method to None

If you do use proxy, please make sure that the relevant HTTP and HTTPS proxy fields are filled properly.

Alejandro J. Cura (alecu) wrote :

Debugging it further we found that if the user sets the proxy method to "Manual" but leaves the proxy host field empty then libsoup will fail with this error.

dobey (dobey) on 2012-02-29
Changed in ubuntuone-client (Ubuntu):
status: New → Confirmed
A.K.Karthikeyan (mindaslab) wrote :

This happened to me when I wanted to create a webdav folder on my Ubuntu 12.04 machine.

Roman Yepishev (rye) wrote :

If you don't use proxy:
1. Open System Settings
2. Select Network Proxy.
3. Set Method to None

If you do use proxy, please make sure that the relevant HTTP and HTTPS proxy fields are filled properly.

I guess libsoup-gnome should handle this condition properly i.e. don't use proxy if the hostname is not defined.

description: updated
mazhar ozdal (local1907) wrote :

ok. ryzom dowload and ubuntu one not sign in. "The authentication failed."

Roman Yepishev (rye) wrote :

mazhar, could you please open a new bug and upload the archived logs from ~/.cache/sso/ folder?

Alejandro J. Cura (alecu) wrote :

Both ubuntuone-client and ubuntu-sso-client should also ignore the proxy setting if the hostname is empty.

Changed in ubuntuone-client (Ubuntu):
assignee: nobody → Alejandro J. Cura (alecu)
importance: Undecided → Medium
status: Confirmed → Triaged
tags: added: u1-proxy
Changed in ubuntu-sso-client:
importance: Undecided → Medium
Changed in ubuntuone-client:
importance: Undecided → Medium
status: New → Triaged
Changed in ubuntu-sso-client:
status: New → Incomplete
status: Incomplete → Triaged
assignee: nobody → Alejandro J. Cura (alecu)
Changed in ubuntuone-client:
assignee: nobody → Alejandro J. Cura (alecu)
Leo Arias (elopio) on 2012-04-27
tags: added: desktop+
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