Thunderbird will not move junk mail to junk folder when i mark a message as junk

[John Vivirito]

when Thunderbird finds spam when grabbing email it will move it into the junk folder, if i mark a message ass junk it stays in the inbox.

Steps to reproduce:
1. Open Thunderbird
2. Download your emails
3. Mark a message as junk
4. Message does not move

Expected:
It should move the message to junk folder.
I have it set to move them to junk folder.

System info:

gnomefreak@Development:~$ policy thunderbird && uname -a
thunderbird:
  Installed: 3.1.8~hg20110106r5920+nobinonly-0ubuntu1~umd1
  Candidate: 3.1.8~hg20110106r5920+nobinonly-0ubuntu1~umd1
  Version table:
 *** 3.1.8~hg20110106r5920+nobinonly-0ubuntu1~umd1 0
        500 http://ppa.launchpad.net/ubuntu-mozilla-daily/ppa/ubuntu/ natty/main i386 Packages
        100 /var/lib/dpkg/status
     3.1.7+build3+nobinonly-0ubuntu2 0
        500 http://archive.ubuntu.com/ubuntu/ natty/main i386 Packages
Linux Development 2.6.37-11-generic #25-Ubuntu SMP Tue Dec 21 23:38:53 UTC 2010 i686 GNU/Linux
---
Architecture: i386
DistroRelease: Ubuntu 11.04
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100427.1)
NonfreeKernelModules: nvidia
Package: thunderbird 3.1.8~hg20110106r5920+nobinonly-0ubuntu1~umd1
PackageArchitecture: i386
ProcEnviron:
 LANGUAGE=en_US:en
 PATH=(custom, user)
 LANG=C
 LC_MESSAGES=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.37-11.25-generic 2.6.37-rc7
Tags: natty
Uname: Linux 2.6.37-11-generic i686
UnreportableReason: This is not a genuine Ubuntu package
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[John Vivirito (gnomefreak)]

Not sure how to set blocks but this should be marked as a blocker due to it being a regression

[Ludovic-mozillamessaging (ludovic-mozillamessaging)]

Does starting Thunderbird in -safe-mode any help ?

[John Vivirito (gnomefreak)]

when Thunderbird finds spam when grabbing email it will move it into the junk folder, if i mark a message ass junk it stays in the inbox.

Steps to reproduce:
1. Open Thunderbird
2. Download your emails
3. Mark a message as junk
4. Message does not move

Expected:
It should move the message to junk folder.
I have it set to move them to junk folder.

System info:

gnomefreak@Development:~$ policy thunderbird && uname -a
thunderbird:
  Installed: 3.1.8~hg20110106r5920+nobinonly-0ubuntu1~umd1
  Candidate: 3.1.8~hg20110106r5920+nobinonly-0ubuntu1~umd1
  Version table:
 *** 3.1.8~hg20110106r5920+nobinonly-0ubuntu1~umd1 0
        500 http://ppa.launchpad.net/ubuntu-mozilla-daily/ppa/ubuntu/ natty/main i386 Packages
        100 /var/lib/dpkg/status
     3.1.7+build3+nobinonly-0ubuntu2 0
        500 http://archive.ubuntu.com/ubuntu/ natty/main i386 Packages
Linux Development 2.6.37-11-generic #25-Ubuntu SMP Tue Dec 21 23:38:53 UTC 2010 i686 GNU/Linux

[John Vivirito (gnomefreak)]

apport information

[John Vivirito (gnomefreak)]

I'm using POP for incoming.
Let me know if you need more info.

I tried a new profile and same problem is there

[John Vivirito (gnomefreak)]

Sorry for not getting back to you sooner but no --safe-mode nor new profile changes this.

I am now using the following version
gnomefreak@Development:~$ policy thunderbird
thunderbird:
  Installed: 3.1.8~hg20110106r5920+nobinonly-0ubuntu1~umd1
  Candidate: 3.1.8~hg20110106r5920+nobinonly-0ubuntu1~umd1

[John Vivirito (gnomefreak)]

Sorry i totally forgot i filed this bug upstream and not in Ubuntu.
Thanks Micah

[John Vivirito (gnomefreak)]

This still happens on the following versions:
3.1.10~hg20110322r5994+nobinonly-0ubuntu1~umd1
3.3~a4~hg20110322r7399+nobinonly-0ubuntu1~umd1

[Jase (jeacott-hardlight)]

I have the same issue on a windows version
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2.15) Gecko/20110303 Thunderbird/3.1.9

[Vseerror (vseerror)]

rkent, any thoughts on this being a regression?

[Kent-caspia (kent-caspia)]

I have seen similar reports to those of the reporter in the past, that junk mail does not move, frequently with unknown cause. In fact bug 487610, which the reporter states as causing a regression here, fixed one such case (where adaptive controls were not enabled.) Looking at that patch, I don't see any likely changes that would cause the regression described by the reporter. Reporter has also not described the kinds of tests that would be needed to confirm that his symptom is indeed a regression of that bug.

What is needed to fix these kinds of issues is a clear set of steps to reproduce. The steps given in comment 0 are incomplete, as I can do those and not see the bug. Really the STR needs to start from a fresh profile, but I would expect that with a fresh profile the reporter would not be able to reproduce the bug.

So these problems I suspect occur as a consequence of a particular order of enabling features and manipulating folders. If we had a clear STR of a particular sequence that caused this issue, we might be able to fix it. Otherwise I would not really know what to change.

rkent

[Johnlgalt (johnlgalt)]

In comment 3, however, STR stated that neither -safe-mode nor a new profile helped.

I wonder if this is an IMAP related? I had similar issues previously with GMail when I first swapped over to using GMail via IMAP. More recently, in 3.2.x and Shredder builds this issue has gone away....

[gianluca (amato)]

I had the same problem on a fresh Ubuntu 11.04 installation (while I had no problems on another computer which was upgraded ). With Thunderbird 5.0 from the PPA the problem has disappeared.

[Cpuidle (cpuidle)]

I'm seing the same problem with Local Folders used as Global Inbox for a bunch of Pop accounts.
In additional, while "Enable adaptive junk controls" is checked, I'm unable to select a folder to move the junk to (neither for Local Folders not for any of the pop accounts). If this is the cause I'm unsure how to fix it.

[Micheldegive (micheldegive)]

I have the same problem. I am using Thunderbird 5.0. But this has been a problem for years.

Marking a message as junk in Inbox using the junk icon does not move it to the junk folder.

But the reverse works, i.e. marking a message as "no junk" in the junk box moves it back to the Inbox.

I too use IMAP.

[Cpuidle (cpuidle)]

I've followed all hints on http://kb.mozillazine.org/Junk_messages_not_moved to no help.

I've also manually hacked the junk folder settings into the prefs.js as the TB UI didn't let me set them:

user_pref("mail.server.server1.spamActionTargetAccount", "mailbox://cpuidle%<email address hidden>");
user_pref("mail.server.server1.spamActionTargetFolder", "mailbox://nobody@Local%20Folders/Junk");

Still- not working, however settings are now displayed in TB UI at least. This sucks :(

[Cpuidle (cpuidle)]

So. We have a bug that is a year old, renders junk functionality useless and is still present in latest version. As Kent pointed out in comment 5 we need steps to reproduce.

Here they are:

1. Create new profile
2. Start TB and create POP account using startup wizard (uncheck "use TB as default mail client")
3. Let TB download all mail
4. Enable "move new junk messages to"
5. Mark message as junk -> message is flagged but not moved

This happens regardless if executed in safe mode or not. What else is needed to get this one analyzed and fixed?

[Kent-caspia (kent-caspia)]

"Move new junk messages to" applies to messages that are automatically determined to be junk. From your STR, there is no training, hence no messages can be determined to be junk.

I think what you want to set is Tools/Options/Security/Junk/"When I mark messages as junk: Move them to the account's "Junk" folder

[Cpuidle (cpuidle)]

OMG. This is such a stupid mistake that it hurts. Thank you- working! I will contributing by commenting on http://kb.mozillazine.org/Junk_messages_not_moved to make sure this obvious issue is also captured there.

Shouldn't this setting be enabled by default (feature request)?

[Kent-caspia (kent-caspia)]

Well the good news is that your STR was very clear, and that is often the key to progress.

[John Vivirito (gnomefreak)]

With all the comments confirming this bug it should be marked as confirmed.
Please mark as such.

Also this problem still is seen in version:

thunderbird-trunk:
  Installed: 10.0~a1~hg20111106r8793.79862-0ubuntu1~umd1
  Candidate: 10.0~a1~hg20111106r8793.79862-0ubuntu1~umd1

[John Vivirito (gnomefreak)]

This is still an isssue in version:

gnomefreak@Development:~$ policy thunderbird-trunk
thunderbird-trunk:
  Installed: 10.0~a1~hg20111106r8793.79862-0ubuntu1~umd1
  Candidate: 10.0~a1~hg20111106r8793.79862-0ubuntu1~umd1

[Vseerror (vseerror)]

John, do you still see this? And if junk logging is enabled does behavior change if you disable logging?

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Vseerror (vseerror)]

(In reply to Wayne Mery (:wsmwk) from comment #15)
> John, do you still see this? And if junk logging is enabled does behavior
> change if you disable logging?

[Pppx (pppx)]

Resolved per whiteboard

[Paul White (paulw2u)]

John (and anyone else affected),

We are sorry that we do not always have the capacity to review all reported bugs in a timely manner. You reported this bug some time ago and there have been many changes in Ubuntu and Thunderbird since that time.

I cannot reproduce this issue using Ubuntu 18.04 and Thunderbird 60.2.

Do you still see a problem related to the one that you reported using a currently supported version of Ubuntu and Thunderbird?

Please let us know if you do otherwise this bug report will expire in approximately 60 days time.

Thank you for helping make Ubuntu better.

Paul White
[Ubuntu Bug Squad]

[Paul White (paulw2u)]

Upstream issue showing "RESOLVED INCOMPLETE" on 2012-02-03
No further comments for over 6 years or reply to comment #27
Report did not expire due to bug watch so closing