21.04 - Xerox printer is properly configured and install at OS but not at re-add??

Bug #1937085 reported by Daniel LaSalle
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

This is kind of a follow-up to: https://bugs.launchpad.net/ubuntu-mate/+bug/1937083 and I am not sure if it needs to be opened or not hence I am opening it as a different bug.

I am using a Xerox Versalink C405 printer;
I have totally reinstalled UM 21.04-latest as fresh OS;
My Xerox Versalink C405 printer has been working fine from LAN and from windoze machines;
I have had a "hardware problem" w/ my Xerox printer in Linux and since that problem it stopped working;
My solution was to readd the printer (See the bug I opened previously);

The bug/problem: I am unable to reinstall Xerox Versalink C405 when adding manually.

Why on Earth was the default OS able to install it w/ 0 user interaction but when I need to reinstall it manually from inside the OS it is unable to find it's driver?

So what I did was: browse for a driver and look @ /opt/XeroxOffice/prtsys/ppd/XROFFSTD.ppd and have pointed to it = Xerox printer is now installed. But it says "Xerox-CommonXCPT".

When I try to print, it doesn't do anything.

Here is what /var/log/cups/ entries say about this:
╰─➤ cat page_log
C405 dd 988 [21/Jul/2021:09:06:01 -0400] total 0 - localhost Centre de retours en ligne na_letter_8.5x11in_borderless -
_xeroxofficetq1_ lp 989 [21/Jul/2021:09:06:01 -0400] total 0 - localhost PrtDrv-m6AN7m - -
Xerox-CommonXCPT dd 990 [21/Jul/2021:09:23:34 -0400] total 0 - localhost Centre de retours en ligne na_letter_8.5x11in_borderless -
╭─<email address hidden> /var/log/cups
╰─➤ cat error_log
E [21/Jul/2021:00:00:02 -0400] Unknown directive BrowseOrder on line 24 of /etc/cups/cupsd.conf.
E [21/Jul/2021:00:00:02 -0400] Unknown directive BrowseAllow on line 25 of /etc/cups/cupsd.conf.
E [21/Jul/2021:00:00:02 -0400] Unknown browse protocol "CUPS" ignored.
E [21/Jul/2021:00:00:02 -0400] Unknown directive BrowseAddress on line 27 of /etc/cups/cupsd.conf.
W [21/Jul/2021:00:00:02 -0400] No limit for Validate-Job defined in policy default and no suitable template found.
W [21/Jul/2021:00:00:02 -0400] No limit for Cancel-Jobs defined in policy default - using Pause-Printer's policy.
W [21/Jul/2021:00:00:02 -0400] No limit for Cancel-My-Jobs defined in policy default - using Send-Document's policy.
W [21/Jul/2021:00:00:02 -0400] No limit for Close-Job defined in policy default - using Send-Document's policy.
W [21/Jul/2021:00:00:02 -0400] No JobPrivateAccess defined in policy default - using defaults.
W [21/Jul/2021:00:00:02 -0400] No JobPrivateValues defined in policy default - using defaults.
W [21/Jul/2021:00:00:02 -0400] No SubscriptionPrivateAccess defined in policy default - using defaults.
W [21/Jul/2021:00:00:02 -0400] No SubscriptionPrivateValues defined in policy default - using defaults.
W [21/Jul/2021:00:00:02 -0400] No limit for Validate-Job defined in policy authenticated - using Print-Job's policy.
W [21/Jul/2021:00:00:02 -0400] No limit for Cancel-Jobs defined in policy authenticated - using Pause-Printer's policy.
W [21/Jul/2021:00:00:02 -0400] No limit for Cancel-My-Jobs defined in policy authenticated - using Send-Document's policy.
W [21/Jul/2021:00:00:02 -0400] No limit for Close-Job defined in policy authenticated - using Send-Document's policy.
W [21/Jul/2021:00:00:02 -0400] No JobPrivateAccess defined in policy authenticated - using defaults.
W [21/Jul/2021:00:00:02 -0400] No JobPrivateValues defined in policy authenticated - using defaults.
W [21/Jul/2021:00:00:02 -0400] No SubscriptionPrivateAccess defined in policy authenticated - using defaults.
W [21/Jul/2021:00:00:02 -0400] No SubscriptionPrivateValues defined in policy authenticated - using defaults.
E [21/Jul/2021:00:00:02 -0400] Unable to open listen socket for address [v1.::1]:631 - Cannot assign requested address.
E [21/Jul/2021:09:08:07 -0400] [CGI] ippfind (PID 4108744) stopped with status 1!
E [21/Jul/2021:09:14:39 -0400] [CGI] ippfind (PID 4109374) stopped with status 1!
E [21/Jul/2021:09:14:39 -0400] [cups-deviced] PID 4109371 (driverless) stopped with status 1!
E [21/Jul/2021:09:19:09 -0400] [CGI] ippfind (PID 4109554) stopped with status 1!

As a reminder, the official driver is located @ https://www.support.xerox.com/en-us/product/versalink-c405/downloads

My next step will be:

1. purge installed printer;
2. rm -rf /opt/Xerox*
3. Redownload the driver @ support.xerox.com + reinstall + retest;
4. Update you with the result

Thanks <3

Tags: hirsute
Revision history for this message
Daniel LaSalle (daniellasalle) wrote :

So, after redownloading the .deb and reinstalling it seems to have worked somehow (Libre Office Writer works but still not from Firefox)

Resolving:
$ sudo dpkg -i XeroxOfficev5Pkg-Linuxx86_64-5.20.661.4684.deb
(Reading database ... 382995 files and directories currently installed.)
Preparing to unpack XeroxOfficev5Pkg-Linuxx86_64-5.20.661.4684.deb ...
Unpacking xeroxofficeprtdrv (5.20.661.4684) over (5.20.661.4684) ...
Setting up xeroxofficeprtdrv (5.20.661.4684) ...
Detecting printing subsystem
Registering man pages
Updating AppArmor cupsd policy
Loading updated AppArmor profiles
Run xeroxofficeprtmgr as root to administer print queues
Processing triggers for man-db (2.9.4-2) ...
$ sudo xeroxofficeprtmgr
[...]

BEER!

Norbert (nrbrtx)
no longer affects: ubuntu-mate
Changed in cups (Ubuntu):
status: New → Invalid
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