18.04 - "Could not acquire name on session bus"

Bug #1769353 reported by Rafael Melo on 2018-05-05
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu MATE

Bug Description


Notebook Lenovo G460
Cpu: Core i5
Ram: 4gb
HD: 500gb
Video: Nvidia M300 (Geforce 310M)

Google Translate: my english limited


I am having this message after the login screen. When I just installed ubuntu mate 18.04 and I spend hours and hours installing the applications by the boutique software and only chrome remote desktop that I install by google .deb and this error occurs, when I press close ('Fechar') the screen I can reboot as many times as possible, but the error persists.

My knowledge in linux is limited and as I can not get out of this screen I reinstall ubuntu mate 18.04 completely. I have so far reinstalled the ubuntu mate 18.04 7 times and the error always persistent.

For now I will return to version 16.04.4 because I have no problems in this version.

Thank you for reading and sorry for not being able to express in English.


Eu estou tendo essa mensagem após a tela de login. Quando eu acabo de instalar o ubuntu mate 18.04 e fico horas e horas instalando os aplicativos pelo software boutique e apenas chrome remote desktop que instalo pelo .deb do google e ocorre esse erro, quando eu aperto fechar ('Fechar") a tela continua preta. Eu posso reinicia quantas vezes for possivel, mas o erro persiste.

Meu conhecimento em linux é limitado e como não consigo sair dessa tela eu reinstalo o ubuntu mate 18.04 por completo. Eu até o momento reinstalei o ubuntu mate 18.04 7 vezes e o erro sempre persistente.

Por enquanto vou retornar a versão 16.04.4 porque não tenho problemas nesta versão.

Grato pela leitura e desculpe por não saber expressar em inglês.

Rafael Melo (rafael-br) wrote :
Henry Bremers (hbremers) wrote :

This issue started for me just after I upgraded to Ubuntu Mate 17.10 from 16.04. It also occurs in 18.04. Right after installing chrome remote desktop and then sharing your computer with chrome remote desktop everything works just fine. You can even remotely log into your computer. Unfortunately, the first time you reboot, you are greeted by "Could not acquire name on session bus" error message right after login.

I haven't found any fix for this bug. However, you don't have to reinstall to get your computer working again. Just close the error message box. Get a terminal by pressing Ctrl+Alt+T and then execute: sudo apt remove --purge chrome-remote-desktop. This will remove chrome remote desktop and you computer will be almost instantly back to normal.


Rafael Melo (rafael-br) wrote :

thank you, it worked perfectly. I could not imagine that the problem would be chrome remote.

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