Ubuntu
linux package

Gazelle Pro doesn't reboot post install

Bug #1717529 reported by Dan MacDonald
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

I've got a system76 Gazelle Pro with a Haswell i7-4700MQ CPU. Under both UM 17.10b and 17.04, my laptop doesn't reboot after the UM installer has finished. Instead, the screen just goes black and nothing happens, forcing me to power cycle it.

The install goes fine otherwise and UM boots up fine after killing it at the end of the installation process.

Revision history for this message
Dan MacDonald (allcoms) wrote :

I've just installed UM1710b under KVM and it has cleared up a couple of things.

When I say my screen went black after the installer had finished, I should've been seeing the 'Remove your installation media and push ENTER to reboot' screen. It was interesting to note this screen was shown under KVM after the installer had finished but the UM logo above this message is garbled with incorrect colours etc so there does seem to be an issue with displaying that 'Push ENTER to reboot' screen.

I was unable to get the UM installer / X to start under KVM without changing the default video adapter from QXL to Cirrus. After installation, UM/KVM is happy for me to switch it back to QXL.

The good news is it seems that this reboot prob is specific to the kernel used with the current 1710 UM beta installer because UM fails to reboot after it has been installed until you do an apt upgrade, after which rebooting works properly.

Etienne Papegnies (etienne-papegnies)
no longer affects: ubuntu-mate
tags: added: artful
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1717529

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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