screen turns black after reopening lid (laptop)

Bug #1688716 reported by Vilhelm Prytz on 2017-05-06
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Ubuntu MATE
Undecided
Unassigned
linux (Ubuntu)
Undecided
Unassigned

Bug Description

When I close the laptop lid, the laptop hibernates/(suspends?). When I reopen the lid, the fans starts again but the screen is completely black.

I'm running Ubuntu MATE 16.04.2 LTS (installed yesterday) on a ASUS TP301U.
---
ApportVersion: 2.20.1-0ubuntu2.10
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: vilhelm 1852 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=78779645-e369-460f-92fa-fdef01ab1941
InstallationDate: Installed on 2017-05-12 (112 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 8087:0a2a Intel Corp.
 Bus 001 Device 002: ID 04f2:b568 Chicony Electronics Co., Ltd
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. TP301UJ
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.10.0-33-generic.efi.signed root=UUID=200c5644-817b-4c85-a997-011c9c0cfe6e ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.10.0-33.37~16.04.1-generic 4.10.17
RelatedPackageVersions:
 linux-restricted-modules-4.10.0-33-generic N/A
 linux-backports-modules-4.10.0-33-generic N/A
 linux-firmware 1.157.11
Tags: xenial
Uname: Linux 4.10.0-33-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 06/01/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: TP301UJ.300
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: TP301UJ
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrTP301UJ.300:bd06/01/2016:svnASUSTeKCOMPUTERINC.:pnTP301UJ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnTP301UJ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: TP301UJ
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
---
ApportVersion: 2.20.1-0ubuntu2.10
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: vilhelm 1852 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=78779645-e369-460f-92fa-fdef01ab1941
InstallationDate: Installed on 2017-05-12 (112 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 8087:0a2a Intel Corp.
 Bus 001 Device 002: ID 04f2:b568 Chicony Electronics Co., Ltd
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. TP301UJ
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.10.0-33-generic.efi.signed root=UUID=200c5644-817b-4c85-a997-011c9c0cfe6e ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.10.0-33.37~16.04.1-generic 4.10.17
RelatedPackageVersions:
 linux-restricted-modules-4.10.0-33-generic N/A
 linux-backports-modules-4.10.0-33-generic N/A
 linux-firmware 1.157.11
Tags: xenial
Uname: Linux 4.10.0-33-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 06/01/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: TP301UJ.300
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: TP301UJ
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrTP301UJ.300:bd06/01/2016:svnASUSTeKCOMPUTERINC.:pnTP301UJ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnTP301UJ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: TP301UJ
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Martin Wimpress (flexiondotorg) wrote :

What GPU/IGP and drivers are you using?

Changed in ubuntu-mate:
status: New → Incomplete

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1688716

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Vilhelm Prytz (vilhelmprytz) wrote :

Hi,

I unfortunately got rid of Ubuntu MATE as this issue made me not want to use it.

I experience the same issue in plain unity Ubuntu. Shall I send logs still?

Thanks

Kai-Heng Feng (kaihengfeng) wrote :

Yes. Please run `apport-collect 1688716`.

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tags: added: apport-collected xenial
description: updated

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Vilhelm Prytz (vilhelmprytz) wrote :

Issue updated. I'm not too sure what I did though.

Changed in ubuntu-mate:
status: Incomplete → Confirmed
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Kai-Heng Feng (kaihengfeng) wrote :

Maybe Launchpad is bugged? I don't see any attachment here...

Ben (docbrown-) wrote :

I am running Ubuntu MATE 19.04 on a Lenovo Thinkpad T470, without any dedicated graphics of any kind. I have the same issue. Upon closing the laptop, the screen turns off, but the machine is not suspended. When I re-open the screen it is black, but still on. Moving the mouse, using the keyboard doesn't do anything to fix the problem. Changing the virtual terminal Ctrl + Alt + F1, then back again Ctrl + Alt + F7 starts the screen again, the lock screen is displayed.

Brad Figg (brad-figg) on 2019-07-24
tags: added: cscc
Steve (phuckt0ff) wrote :

Have you tried touching it? I'm getting ready to try it on an amd/Radeon device. My first guess is there may be funny permissions in the x-org or hibernation files.

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