print-notifications: Don't show error for job in progress

Bug #1656790 reported by jorno on 2017-01-16
14
This bug affects 3 people
Affects Status Importance Assigned to Milestone
ubuntu-mate
Undecided
Unassigned
mate-settings-daemon (Ubuntu)
Undecided
Unassigned
system-config-printer (Ubuntu)
Undecided
Unassigned

Bug Description

Running Ubuntu MATE 16.04.1 LTS

Every single time I print something, I get an error notification.

Unfortunly, I'm running a Norwegian desktop, so this will be a translation of what I suppose the notification says on an English desktop:

Printer error
Printer 'NAME':'cups-waiting-for-job-completed'

It is a bit annoying, but it disappears after a couple of seconds, when the print job is done.

After a bit of Googling, I found this is a known error from earlier, with gnome-settings-daemon. I guess the fix never have been included in mate-settings-daemon ?

This is the bug in Red Hat for the same problem:
https://bugzilla.redhat.com/show_bug.cgi?id=1207154

This is the patch for gnome-settings-daemon from May 20 2015 :
https://mail.gnome.org/archives/commits-list/2015-May/msg03447.html

The 'cups-waiting-for-job-completed' is a notification in Cups, which should not be ignored by gnome-settings-daemon.

Martin Wimpress (flexiondotorg) wrote :

Could you please also raise this issue upstream:

  * https://github.com/mate-desktop/mate-settings-daemon

Thanks!

summary: - [mate-settings-daemon] print-notifications: Don't show error for job in
- progress
+ print-notifications: Don't show error for job in progress
jorno (jorn-odberg) wrote :
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in mate-settings-daemon (Ubuntu):
status: New → Confirmed
kolya (mar-kolya) wrote :

I think this is actually bug in system-config-printer package that is used by ubuntu mate to control printers.

jorno (jorn-odberg) wrote :

The workaround I´m using right now is the following in a startup script:

echo 'X-MATE-Autostart-enabled=false' >> /home/bruker/.config/autostart/print-applet.desktop

The reason I needed to find a workaround is, I manage hundreds of kiosk-PCs in public libraries. When every single user who tries to print something is presented with what looks like an error message popping up on screen after a print, they try again. So almost every print job is sent twice.

This workaround works in these cases, since they don´t receive the notification. It´s a poor workaround for other use cases, since the users won't receive notification about low paper, low ink and such. But these users won´t need these types of notifications.

The "print-applet.desktop" comes from the package: system-config-printer-gnome

Till Kamppeter (till-kamppeter) wrote :

The system-config-printer developers have fixed this in the last days. I have taken the fix into the Ubuntu package now.

Changed in system-config-printer (Ubuntu):
status: New → Fix Committed
Till Kamppeter (till-kamppeter) wrote :

Fixed in system-config-printer 1.5.9+20170825-0ubuntu1.

Changed in system-config-printer (Ubuntu):
status: Fix Committed → Fix Released
Vlad Orlov (monsta) on 2017-09-04
Changed in mate-settings-daemon (Ubuntu):
status: Confirmed → Invalid
Changed in ubuntu-mate:
status: New → Invalid
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