bug reporting wiki page says run "ubuntu-bug" with no arg, but it fails

Bug #876113 reported by John Gilmore
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu Documentation
Fix Released
Undecided
Svetlana Belkin

Bug Description

On this page:

  https://help.ubuntu.com/community/ReportingBugs

It says:

 Filing a general bug against no particular package

 If you're not sure which package is affected by the bug, type ubuntu-bug in the "Run Application" window and click Run. This will guide you through a series of questions to gather more information about the bug.

This is false. In 11.10 i386, running in the Live image from a USB stick, I hit Alt-F2, typed "ubuntu-bug", and hit return. It made a window and asked me to pick a multiple-choice (Is this a display (X.org) bug?, etc). When I checked the box for "Other", it
exited without filing a bug report!

Fix:

While the Ubuntu bug reporting process is clearly designed to LIMIT the number of bug reports filed, the documentation should either tell people "If you don't know what application to file a bug against, THEN SIMPLY DON'T FILE THE BUG". Either that,
or apport should be fixed so that it actually lets you file bugs against no known package.

Revision history for this message
Martin Pitt (pitti) wrote :

Apport is behaving as designed. I agree that help.u.c. should be updated accordingly.

affects: apport → ubuntu-docs
Changed in ubuntu-docs:
assignee: nobody → Svetlana Belkin (belkinsa)
Revision history for this message
Elizabeth K. Joseph (lyz) wrote :

Here's the specific location of the comment:

https://help.ubuntu.com/community/ReportingBugs#Filing_a_general_bug_against_no_particular_package

I'm thinking instead of saying:

"This will guide you through a series of questions to gather more information about the bug."

We can do:

"This will guide you through a series of questions to gather more information about the bug and help you assign it to the appropriate package."

Changed in ubuntu-docs:
status: New → In Progress
Changed in ubuntu-docs:
status: In Progress → Fix Released
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