Cannot install Ubuntu 24.10 on ASUS Laptop

Bug #2097376 reported by Francisco Escobar

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6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntu-desktop-provision
Incomplete
Undecided
Unassigned

Bug Description

Hello,
Today I tried to install Ubuntu on my personal computer, but something went wrong.
The first time I ran into this, I had no clue what it could be. After a couple tries I finally came to the problem, that GRUB could not install, so I installed it manually.

This time, everything was going smooth, until I got another error. I opened the command box in the installer, and I have seen something, "raise NotExclusiveError from exc" and "curtin.util.NoExclusiveError"
The last thing I saw in the prompt was "curtin command install".

I have no other idea for what this could mean. It would be an honor for someone to help.
Thank you

Edit: I have tried installing Ubuntu 24.04.1 LTS on another laptop with the same USB, and it worked flawlessly, but I tried to on my personal computer, and it did not work either. I then tried to burn the Ubuntu 24.10 copy on the disk, but it also did not work for my personal computer. I am pretty desperate for answers.

description: updated
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report Could you add the logs from/var/log/installer after getting the problem or use 'sudo ubuntu-bug ubuntu-desktop-bootstrap' to report the issue (which would automatically include the needed informations)?

Changed in ubuntu-desktop-provision:
status: New → Incomplete
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