SubiquityException: getStorageV2() returned error 500

[corrado venturini]

Attaching crash.zip

ProblemType: Bug
DistroRelease: Ubuntu 24.10
ProcVersionSignature: Ubuntu 6.11.0-7.7-generic 6.11.0-rc7
Uname: Linux 6.11.0-7-generic x86_64
NonfreeKernelModules: zfs
ApportVersion: 2.30.0-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.502
CloudArchitecture: x86_64
CloudID: nocloud
CloudName: unknown
CloudPlatform: nocloud
CloudSubPlatform: seed-dir (/var/lib/cloud/seed/nocloud)
CurrentDesktop: ubuntu:GNOME
Date: Tue Sep 17 13:50:48 2024
LiveMediaBuild: Ubuntu 24.10 "Oracular Oriole" - Daily amd64 (20240917)
ProcEnviron:
 LANG=C.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
Snap: ubuntu-desktop-bootstrap 0+git.3ef9d8a53 ()
SnapChanges: no changes found
SnapConnections:

SnapSource: ubuntu-desktop-provision
UpgradeStatus: No upgrade log present (probably fresh install)

[corrado venturini (corradoventu)]

attaching log.zip

[corrado venturini (corradoventu)]

attaching screenshots

[corrado venturini (corradoventu)]

Note: I repeated the test 2 times, the first time trying from Ventoy, the system hang after crash, the second time from the flash drive created by startup-disk-creator I was able to provide the information.

[corrado venturini (corradoventu)]

still unable to install from Ubuntu 24.10 "Oracular Oriole" - Beta amd64 (20240919)
attaching logs

[Ubuntu QA Website (ubuntuqa)]

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/2080961

[Diego Germán Gonzalez (diegogermangonzalez)]

In addition to Ventoy I tried Fedora Media Writer and unetbootin (Linux) and Rufus and Balena Etcher (Windows).
Same problem.

[corrado venturini (corradoventu)]

Problem may be related to keyboard, installing on same PC in English language declaring Italian keyboard i have the problem, and also with Italian language and Italian keyboard while installing in English language declaring English keyboard the install was successful.

Edit: on a different PC also specifying English language and keyboard i found the same problem.

[Diego Germán Gonzalez (diegogermangonzalez)]

The error also occurs in Spanish / Latin American keyboard.

[corrado venturini (corradoventu)]

Installing in English w US keyboard and "RestrictedAddons": false
the install was successful

[corrado venturini (corradoventu)]

Same problem(?) with ISO 2024-09-25 06:20
attaching logs if needed

[corrado venturini (corradoventu)]

Also w ISO dated 2024-09-26 06:45
But for my experience problem occurs starting with 'install ubuntu' while starting with 'try ubuntu' and doing some test in the live session before install the problem does not occur and install is successful.

[Diego Germán Gonzalez (diegogermangonzalez)]

With that same version it did not work for me

[Dan Bungert (dbungert)]

This bug report has several different comments, I'm going to focus on the original problem reported, which is getStorageV2() returned error 500 when attempting a TPMFDE install. This is fixed at this point.

If you were to continue with a TPMFDE install today you would run into LP: #2081185.

Any other problem, including keyboard related ones, need to be tracked separately as they are not related to these "getStorageV2() 500" or "no such device: ubuntu-boot" issues.

[corrado venturini (corradoventu)]

Tested with ISO 2024-10-01 06:34 installer updated itself and install ran fine, No problem with Italian keyboard but installer still shows the crown of Noble 24.04.

Dell Inspiron 3793 Intel® Core™ i5-1035G1 × 8 Intel® UHD Graphics (ICL GT1)