Installation Hangs on Active Directory Join

[Steven]

During installation of Ubuntu on 3 different computers, the install hangs/circle doesn't stop spinning on the Log into Active Directory screen.

This is on Ubuntu 24.04, iso downloaded on 6/12/24.

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: subiquity (unknown)
ProcVersionSignature: Ubuntu 6.8.0-31.31-generic 6.8.1
Uname: Linux 6.8.0-31-generic x86_64
NonfreeKernelModules: zfs
ApportVersion: 2.28.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.498
CloudArchitecture: x86_64
CloudID: nocloud
CloudName: unknown
CloudPlatform: nocloud
CloudSubPlatform: seed-dir (/var/lib/cloud/seed/nocloud)
CurrentDesktop: ubuntu:GNOME
Date: Fri Jun 14 14:41:17 2024
DesktopInstallerRev: 171
LiveMediaBuild: Ubuntu 24.04 LTS "Noble Numbat" - Release amd64 (20240424)
ProcEnviron:
 LANG=C.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 XDG_RUNTIME_DIR=<set>
SourcePackage: subiquity
Symptom: installer
UpgradeStatus: No upgrade log present (probably fresh install)

[Mikaël Mantel (mmantel)]

Hello,

Same problem here with the latest iso of 24.04 version.

[Gautier Goncalves (gcgxxg)]

Hi,

Same problem too with latest 24.04 and 24.10.
At the AD connection step, after entering my AD address, ADM user and password, I click on next and it's stuck.
In the log I have:

/var/log/installer/ubuntu_bootstrap.log:
DEBUG subiquity_client: POST http://localhost/active_directory
DEBUG subiquity_client: ==> SetActiveDirectory(AdConnectionInfo(adminName: myadminname, domaineName: ad.mydomaine.fr, password: *****)) null
DEBUG subiquity_client: GET http://localhost/active_directory/join_result?wait=true

And it's stuck here

/var/log/installer/subiquity-server-debug.log

DEBUG subiquitycore.utils:77 run_command called: ['udevadm', 'settle', '-t', '0']
DEBUG subiquitycore.utils:96 run_command ['udevadm', 'settle', '-t', '0'] exited with code 0

And it's stuck here

[Chris Peterson (cpete)]

Hi there and thanks for the report(s),

Could you please provide the contents of /var/log/installer? In particular /var/log/installer/subiquity-server-debug.log is most important but the other files are useful too.

[Gautier Goncalves (gcgxxg)]

Hi,
Thanks for your reply.
You will find below the logs contained in installer.
Password for Pastbin: ubuntu

Installer/
   subiquity-server-debug.log https://pastebin.com/sndRKFCk
   subiquity-server-info.log https://pastebin.com/4HjitF2N
   ubuntu_bootstrap.log https://pastebin.com/BdYa5PXH
   telemetry https://pastebin.com/0w0RYHTr

   block/discover.log https://pastebin.com/HwR1r1jv
   block/probe-data.json https://pastebin.com/p2Dnpdmh

[Gautier Goncalves (gcgxxg)]

I found out too late how to post a file on the site.
So you have pastbin and this tar.gz containing same files

[Chris Peterson (cpete)]

Thanks for the logs. Could you confirm that you can proceed with the install just fine normally, i.e., without enrolling in AD?

[Gautier Goncalves (gcgxxg)]

Hi,
Yes, I tried again to be sure , and it works without enrolling in AD

[Chris Peterson (cpete)]

Thanks for the update. Looking at the logs I'm seeing Subiquity waiting for confirmation from the frontend, so I'm leaning towards this being a bug on the Desktop side of things. I've already added them to the bug but I'll bring it up with them next week.

[Gautier Goncalves (gcgxxg)]

Ok, thanks
I look forward to hearing from you.

[Ján Stibila (stibila)]

I have same problem with 24.04 iso.

[James Burton (jamesburton56)]

Having the same issue as of 8/15/24 using the 24.04 ISO

[Marco Bertino (emmebi74)]

Same issue as of 2024/08/22, using the 24.04 ISO downloaded in the same day

[Mtt (vnt123)]

Same problem with 24.01.1 LTS.

[Andrea Giovine (thelillo93)]

Here the same problem with 24.01.1 LTS