To finish the installation, a window appears saying an unexpected error.

Bug #2067988 reported by miguel

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6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntu-desktop-provision
Incomplete
Undecided
Unassigned

Bug Description

Jun 03 23:02:06 ubuntu subiquity_log.3757[8613]: curtin.util.ProcessExecutionError: Unexpected error while running command.
Jun 03 23:02:06 ubuntu subiquity_log.3757[8613]: Command: ['rsync', '-aXHAS', '--one-file-system', '/tmp/tmpx0mbeqlw/mount/', '.']
Jun 03 23:02:06 ubuntu subiquity_log.3757[8613]: Exit code: 23
Jun 03 23:02:06 ubuntu subiquity_log.3757[8613]: Reason: -
Jun 03 23:02:06 ubuntu subiquity_log.3757[8613]: Stdout: ''
Jun 03 23:02:06 ubuntu subiquity_log.3757[8613]: Stderr: ''
Jun 03 23:02:06 ubuntu subiquity_log.3757[8613]: Unexpected error while running command.
Jun 03 23:02:06 ubuntu subiquity_log.3757[8613]: Command: ['rsync', '-aXHAS', '--one-file-system', '/tmp/tmpx0mbeqlw/mount/', '.']
Jun 03 23:02:06 ubuntu subiquity_log.3757[8613]: Exit code: 23
Jun 03 23:02:06 ubuntu subiquity_log.3757[8613]: Reason: -
Jun 03 23:02:06 ubuntu subiquity_log.3757[8613]: Stdout: ''
Jun 03 23:02:06 ubuntu subiquity_log.3757[8613]: Stderr: ''
Jun 03 23:02:06 ubuntu subiquity_log.3757[8613]:
Jun 03 23:02:06 ubuntu subiquity_log.3757[8613]: Stderr: ''
Jun 03 23:02:06 ubuntu subiquity_event.3757[3757]: executing curtin install extract step
Jun 03 23:02:06 ubuntu subiquity_event.3757[3757]: installing system
Jun 03 23:02:06 ubuntu subiquity_event.3757[3757]:
Jun 03 23:02:06 ubuntu subiquity_event.3757[3757]: curtin command install

Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report Could you add the logs from/var/log/installer after getting the problem?

The log extract here doesn't include the actual error but it seems the rsync command failed which is usually sign of a corrupted download or a disk error, could you check the media you are using for installation or maybe try another one?

Changed in ubuntu-desktop-provision:
status: New → Incomplete
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