Ubuntu 24.04 fails to start installing on Surface Pro 3

Bug #2066038 reported by Kyle Gordon

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6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntu-desktop-provision
Incomplete
Undecided
Unassigned

Bug Description

Start installer, Step through basic defaults, fails with unknown error before ability to select target disks, etc

Revision history for this message
Kyle Gordon (kylegordon) wrote :

It would appear that the 'report this issue' from the installer didn't include the logs.

The "show log" button only reveals the following

May 17 09:58:25 ubuntu subiquity_event.3819[3819]: subiquity/load_cloud_config/extract_autoinstall:
May 17 09:58:35 ubuntu subiquity_event.3819[3819]: subiquity/load_cloud_config/extract_autoinstall:
May 17 09:58:52 ubuntu subiquity_event.3819[3819]: subiquity/Early/apply_autoinstall_config:
May 17 09:58:52 ubuntu subiquity_event.3819[3819]: subiquity/Early/apply_autoinstall_config:
May 17 09:58:52 ubuntu subiquity_event.3819[3819]: subiquity/Reporting/apply_autoinstall_config:
May 17 09:58:52 ubuntu subiquity_event.3819[3819]: subiquity/Reporting/apply_autoinstall_config:
May 17 09:58:52 ubuntu subiquity_event.3819[3819]: subiquity/Error/apply_autoinstall_config:
May 17 09:58:52 ubuntu subiquity_event.3819[3819]: subiquity/Error/apply_autoinstall_config:
May 17 09:58:52 ubuntu subiquity_event.3819[3819]: subiquity/Userdata/apply_autoinstall_config:
May 17 09:58:52 ubuntu subiquity_event.3819[3819]: subiquity/Userdata/apply_autoinstall_config:
May 17 09:58:52 ubuntu subiquity_event.3819[3819]: subiquity/Package/apply_autoinstall_config:
May 17 09:58:52 ubuntu subiquity_event.3819[3819]: subiquity/Package/apply_autoinstall_config:
May 17 09:58:52 ubuntu subiquity_event.3819[3819]: subiquity/Debconf/apply_autoinstall_config:
May 17 09:58:52 ubuntu subiquity_event.3819[3819]: subiquity/Debconf/apply_autoinstall_config:
May 17 09:58:52 ubuntu subiquity_event.3819[3819]: subiquity/Kernel/apply_autoinstall_config:
May 17 09:58:52 ubuntu subiquity_event.3819[3819]: subiquity/Kernel/apply_autoinstall_config:
May 17 09:58:52 ubuntu subiquity_event.3819[3819]: subiquity/Zdev/apply_autoinstall_config:
May 17 09:58:52 ubuntu subiquity_event.3819[3819]: subiquity/Zdev/apply_autoinstall_config:
May 17 09:58:52 ubuntu subiquity_event.3819[3819]: subiquity/Ad/apply_autoinstall_config:
May 17 09:58:52 ubuntu subiquity_event.3819[3819]: subiquity/Ad/apply_autoinstall_config:
May 17 09:58:52 ubuntu subiquity_event.3819[3819]: subiquity/Late/apply_autoinstall_config:
May 17 09:58:52 ubuntu subiquity_event.3819[3819]: subiquity/Late/apply_autoinstall_config:
May 17 10:15:31 ubuntu subiquity_log.3819[6775]: umount: /var/lib/snapd/seed/snaps/pc-kernel_1803.snap: target is busy.

All future attempts to run the installer are immediately met with the same error screen. A reboot is required in order to try and start again, although the outcome is always the same

Revision history for this message
Kyle Gordon (kylegordon) wrote :
Download full text (3.7 KiB)

ubuntu@ubuntu:~/Desktop$ ubuntu-desktop-bootstrap
Gtk-Message: 12:23:58.328: Failed to load module "canberra-gtk-module"
Gtk-Message: 12:23:58.334: Failed to load module "canberra-gtk-module"

(ubuntu_bootstrap:18219): Gtk-WARNING **: 12:23:58.365: /usr/lib/x86_64-linux-gnu/gtk-3.0/3.0.0/immodules/im-ibus.so: undefined symbol: ibus_input_context_set_post_process_key_event

(ubuntu_bootstrap:18219): Gtk-WARNING **: 12:23:58.365: Loading IM context type 'ibus' failed
flutter: INFO ubuntu_bootstrap: Logging to /var/log/installer/ubuntu_bootstrap.log
flutter: INFO flavor_provider: Using default flavor: UbuntuFlavor.ubuntu
flutter: INFO subiquity_server: Waiting server up to 90 seconds
flutter: INFO subiquity_server: ApplicationState.ERROR
flutter: INFO subiquity_client: Opening socket to Endpoint(/run/subiquity/socket )
flutter: DEBUG desktop: Disabling automounting
flutter: DEBUG subiquity_client: POST http://localhost/meta/client_variant?variant=%22desktop%22
flutter: DEBUG telemetry: Writing report to /var/log/installer/telemetry
flutter: DEBUG subiquity_client: ==> setVariant(Variant.DESKTOP) null
flutter: INFO subiquity_status: null => ApplicationStatus(state: ApplicationState.ERROR, confirmingTty: , error: ErrorReportRef(state: ErrorReportState.DONE, base: 1715940935.019694567.unknown, kind: ErrorReportKind.UNKNOWN, seen: false, oopsId: null), nonreportableError: null, cloudInitOk: true, interactive: true, echoSyslogId: subiquity_echo.3819, logSyslogId: subiquity_log.3819, eventSyslogId: subiquity_event.3819)
flutter: DEBUG subiquity_client: POST http://localhost/meta/mark_configured?endpoint_names=%5B%22mirror%22%2C%22proxy%22%2C%22ssh%22%2C%22snaplist%22%2C%22ubuntu_pro%22%5D
flutter: DEBUG subiquity_client: ==> markConfigured([mirror, proxy, ssh, snaplist, ubuntu_pro]) null
flutter: DEBUG desktop: Disabling screen blanking
flutter: DEBUG desktop: Disabling screensaver
flutter: DEBUG desktop: Inhibiting Gnome session
flutter: INFO subiquity_status: null => ApplicationStatus(state: ApplicationState.ERROR, confirmingTty: , error: ErrorReportRef(state: ErrorReportState.DONE, base: 1715940935.019694567.unknown, kind: ErrorReportKind.UNKNOWN, seen: false, oopsId: null), nonreportableError: null, cloudInitOk: true, interactive: true, echoSyslogId: subiquity_echo.3819, logSyslogId: subiquity_log.3819, eventSyslogId: subiquity_event.3819)
flutter: INFO subiquity_status: null => ApplicationStatus(state: ApplicationState.ERROR, confirmingTty: , error: ErrorReportRef(state: ErrorReportState.DONE, base: 1715940935.019694567.unknown, kind: ErrorReportKind.UNKNOWN, seen: false, oopsId: null), nonreportableError: null, cloudInitOk: true, interactive: true, echoSyslogId: subiquity_echo.3819, logSyslogId: subiquity_log.3819, eventSyslogId: subiquity_event.3819)
flutter: DEBUG subiquity_client: GET http://localhost/meta/interactive_sections
flutter: DEBUG subiquity_client: GET http://localhost/meta/status
flutter: DEBUG subiquity_client: ==> getInteractiveSections() null
flutter: DEBUG subiquity_client: ==> status() {"state": "ERROR", "confirming_tty": "", "error": {"state": "DONE", "base": "1715940935.019694567.unknown", "kind": "UNKNOWN", "seen": false, ...

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Revision history for this message
fossfreedom (fossfreedom) wrote :

Thank you for your bug report. Could you add the logs from/var/log/installer after getting the problem?

Changed in ubuntu-desktop-provision:
status: New → Incomplete
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