Installation of Ubuntu 24.04 LTS failed on Lenovo T440s

Bug #2064215 reported by Ladislav Kolacek

This bug report will be marked for expiration in 42 days if no further activity occurs. (find out why)

6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntu-desktop-provision
Incomplete
Undecided
Unassigned

Bug Description

Hi,

I could not finish installation of Ubuntu 24.04 LTS on Lenovo T440s.

Before the step for choosing type of installation - automatic / manual partitioning etc. I received message displayed on screenshot. Show log button provides black screen only.

Info about laptop:

ubuntu
    description: Notebook
    product: 20ARS19C0B (LENOVO_MT_20AR_BU_Think_FM_ThinkPad T440s)
    vendor: LENOVO
    version: ThinkPad T440s
    serial: PF02SCHN
    width: 64 bits
    capabilities: smbios-2.7 dmi-2.7 smp vsyscall32
    configuration: administrator_password=disabled chassis=notebook family=ThinkPad T440s power-on_password=disabled sku=LENOVO_MT_20AR_BU_Think_FM_ThinkPad T440s uuid=fa71b701-520d-11cb-a7bf-b20ac654e855
  *-core
       description: Motherboard
       product: 20ARS19C0B
       vendor: LENOVO
       physical id: 0
       version: Not Defined
       serial: 1ZSUK4661Z7
       slot: Not Available
     *-cpu
          description: CPU
          product: Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz
          vendor: Intel Corp.
          physical id: 0
          bus info: cpu@0
          version: 6.69.1
          serial: None
          slot: CPU Socket - U3E1
          size: 2988MHz
          capacity: 3300MHz
          width: 64 bits
          clock: 100MHz
          capabilities: lm fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp x86-64 constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf pni pclmulqdq dtes64 monitor ds_cpl vmx smx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm cpuid_fault epb pti ssbd ibrs ibpb stibp tpr_shadow flexpriority ept vpid ept_ad fsgsbase tsc_adjust bmi1 avx2 smep bmi2 erms invpcid xsaveopt dtherm ida arat pln pts vnmi md_clear flush_l1d cpufreq
          configuration: cores=2 enabledcores=2 microcode=38 threads=4
        *-cache:0
             description: L1 cache
             physical id: 2
             slot: L1-Cache
             size: 32KiB
             capacity: 32KiB
             capabilities: asynchronous internal write-back instruction
             configuration: level=1
        *-cache:1
             description: L2 cache
             physical id: 3
             slot: L2-Cache
             size: 256KiB
             capacity: 256KiB
             capabilities: asynchronous internal write-back unified
             configuration: level=2
        *-cache:2
             description: L3 cache
             physical id: 4
             slot: L3-Cache
             size: 4MiB
             capacity: 4MiB
             capabilities: asynchronous internal write-back unified
             configuration: level=3
     *-cache
          description: L1 cache
          physical id: 1
          slot: L1-Cache
          size: 32KiB
          capacity: 32KiB
          capabilities: asynchronous internal write-back data
          configuration: level=1
     *-memory
          description: System Memory
          physical id: 5
          slot: System board or motherboard
          size: 12GiB
        *-bank:0
             description: Chip DDR3 Synchronous 1600 MHz (0.6 ns)
             product: HMT851S6AMR6A-PB
             vendor: Hynix/Hyundai
             physical id: 0
             slot: ChannelA
             size: 4GiB
             width: 64 bits
             clock: 1600MHz (0.6ns)
        *-bank:1
             description: SODIMM DDR3 Synchronous 1600 MHz (0.6 ns)
             product: HMT41GS6AFR8A-PB
             vendor: Hynix/Hyundai
             physical id: 1
             serial: 0C6CCE3A
             slot: ChannelB-DIMM0
             size: 8GiB
             width: 64 bits
             clock: 1600MHz (0.6ns)
     *-firmware
          description: BIOS
          vendor: LENOVO
          physical id: 30
          version: GJETA3WW (2.53 )
          date: 08/26/2019
          size: 128KiB
          capacity: 16MiB
          capabilities: pci pnp upgrade shadowing cdboot bootselect acpi usb biosbootspecification uefi
     *-pci
          description: Host bridge
          product: Haswell-ULT DRAM Controller
          vendor: Intel Corporation
          physical id: 100
          bus info: pci@0000:00:00.0
          version: 0b
          width: 32 bits
          clock: 33MHz
          configuration: driver=hsw_uncore
          resources: irq:0
        *-display
             description: VGA compatible controller
             product: Haswell-ULT Integrated Graphics Controller
             vendor: Intel Corporation
             physical id: 2
             bus info: pci@0000:00:02.0
             logical name: /dev/fb0
             version: 0b
             width: 64 bits
             clock: 33MHz
             capabilities: msi pm vga_controller bus_master cap_list rom fb
             configuration: depth=32 driver=i915 latency=0 resolution=1920,1080
             resources: irq:62 memory:f0000000-f03fffff memory:e0000000-efffffff ioport:3000(size=64) memory:c0000-dffff
        *-multimedia:0
             description: Audio device
             product: Haswell-ULT HD Audio Controller
             vendor: Intel Corporation
             physical id: 3
             bus info: pci@0000:00:03.0
             logical name: card1
             logical name: /dev/snd/controlC1
             logical name: /dev/snd/hwC1D0
             logical name: /dev/snd/pcmC1D3p
             logical name: /dev/snd/pcmC1D7p
             logical name: /dev/snd/pcmC1D8p
             version: 0b
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi pciexpress bus_master cap_list
             configuration: driver=snd_hda_intel latency=0
             resources: irq:63 memory:f0630000-f0633fff
           *-input:0
                product: HDA Intel HDMI HDMI/DP,pcm=3
                physical id: 0
                logical name: input17
                logical name: /dev/input/event11
           *-input:1
                product: HDA Intel HDMI HDMI/DP,pcm=7
                physical id: 1
                logical name: input18
                logical name: /dev/input/event12
           *-input:2
                product: HDA Intel HDMI HDMI/DP,pcm=8
                physical id: 2
                logical name: input19
                logical name: /dev/input/event13
        *-usb:0
             description: USB controller
             product: 8 Series USB xHCI HC
             vendor: Intel Corporation
             physical id: 14
             bus info: pci@0000:00:14.0
             version: 04
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi xhci bus_master cap_list
             configuration: driver=xhci_hcd latency=0
             resources: irq:47 memory:f0620000-f062ffff
           *-usbhost:0
                product: xHCI Host Controller
                vendor: Linux 6.8.0-31-generic xhci-hcd
                physical id: 0
                bus info: usb@2
                logical name: usb2
                version: 6.08
                capabilities: usb-2.00
                configuration: driver=hub slots=9 speed=480Mbit/s
              *-usb:0
                   description: Mass storage device
                   product: Cruzer Force
                   vendor: SanDisk
                   physical id: 1
                   bus info: usb@2:1
                   logical name: scsi3
                   version: 1.00
                   serial: 4C530000280817101480
                   capabilities: usb-2.00 scsi emulated scsi-host
                   configuration: driver=usb-storage maxpower=200mA speed=480Mbit/s
                 *-disk
                      description: SCSI Disk
                      product: Cruzer Force
                      vendor: SanDisk
                      physical id: 0.0.0
                      bus info: scsi@3:0.0.0
                      logical name: /dev/sdb
                      version: 1.00
                      serial: 4C530000280817101480
                      size: 14GiB (15GB)
                      capabilities: removable
                      configuration: ansiversion=6 logicalsectorsize=512 sectorsize=512
                    *-medium
                         physical id: 0
                         logical name: /dev/sdb
                         size: 14GiB (15GB)
                         capabilities: gpt-1.00 partitioned partitioned:gpt
                         configuration: guid=1cf7d054-8db5-4194-971e-3c8665684807
                       *-volume:0
                            description: data partition
                            vendor: Windows
                            physical id: 1
                            logical name: /dev/sdb1
                            logical name: /cdrom
                            serial: 1cf7d054-8db5-4194-971f-3c8665684807
                            capacity: 5826MiB
                            capabilities: precious readonly
                            configuration: mount.fstype=iso9660 mount.options=ro,noatime,nojoliet,check=s,map=n,blocksize=2048,iocharset=utf8 name=ISO9660 state=mounted
                       *-volume:1
                            description: Windows FAT volume
                            vendor: mkfs.fat
                            physical id: 2
                            logical name: /dev/sdb2
                            version: FAT12
                            serial: 37b6-bc6e
                            size: 15EiB
                            capabilities: boot fat initialized
                            configuration: FATs=2 filesystem=fat label=ESP name=Appended2
                       *-volume:2
                            description: data partition
                            vendor: Windows
                            physical id: 3
                            logical name: /dev/sdb3
                            serial: 1cf7d054-8db5-4194-971d-3c8665684807
                            capacity: 299KiB
                            capabilities: precious readonly
                            configuration: name=Gap1
                       *-volume:3
                            description: EXT4 volume
                            vendor: Linux
                            physical id: 4
                            logical name: /dev/sdb4
                            logical name: /var/log
                            logical name: /var/crash
                            version: 1.0
                            serial: a0e38e1e-afda-49cf-8f7f-eaa95059cfaa
                            size: 8831MiB
                            capabilities: journaled extended_attributes large_files huge_files dir_nlink recover 64bit extents ext4 ext2 initialized
                            configuration: created=2024-04-29 21:24:03 filesystem=ext4 label=writable lastmountpoint=/root/var/crash modified=2024-04-30 09:51:46 mount.fstype=ext4 mount.options=rw,relatime mounted=2024-04-30 09:51:46 state=mounted
              *-usb:1 UNCLAIMED
                   description: Generic USB device
                   product: VFS 5011 fingerprint sensor
                   vendor: Validity Sensors, Inc.
                   physical id: 6
                   bus info: usb@2:6
                   version: 0.78
                   serial: 0c894d7c9645
                   capabilities: usb-1.10
                   configuration: maxpower=100mA speed=12Mbit/s
              *-usb:2
                   description: Bluetooth wireless interface
                   product: Bluetooth wireless interface
                   vendor: Intel Corp.
                   physical id: 7
                   bus info: usb@2:7
                   version: 0.01
                   capabilities: bluetooth usb-2.00
                   configuration: driver=btusb maxpower=100mA speed=12Mbit/s
              *-usb:3
                   description: Video
                   product: Integrated Camera
                   vendor: SunplusIT INC.
                   physical id: 8
                   bus info: usb@2:8
                   version: 0.03
                   capabilities: usb-2.00
                   configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
           *-usbhost:1
                product: xHCI Host Controller
                vendor: Linux 6.8.0-31-generic xhci-hcd
                physical id: 1
                bus info: usb@3
                logical name: usb3
                version: 6.08
                capabilities: usb-3.00
                configuration: driver=hub slots=4 speed=5000Mbit/s
        *-communication:0
             description: Communication controller
             product: 8 Series HECI #0
             vendor: Intel Corporation
             physical id: 16
             bus info: pci@0000:00:16.0
             version: 04
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi bus_master cap_list
             configuration: driver=mei_me latency=0
             resources: irq:52 memory:f0639000-f063901f
        *-communication:1
             description: Serial controller
             product: 8 Series HECI KT
             vendor: Intel Corporation
             physical id: 16.3
             bus info: pci@0000:00:16.3
             version: 04
             width: 32 bits
             clock: 66MHz
             capabilities: pm msi 16550 cap_list
             configuration: driver=serial latency=0
             resources: irq:17 ioport:30b0(size=8) memory:f063f000-f063ffff
        *-network
             description: Ethernet interface
             product: Ethernet Connection I218-LM
             vendor: Intel Corporation
             physical id: 19
             bus info: pci@0000:00:19.0
             logical name: enp0s25
             version: 04
             serial: 28:d2:44:9d:d2:80
             capacity: 1Gbit/s
             width: 32 bits
             clock: 33MHz
             capabilities: pm msi bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
             configuration: autonegotiation=on broadcast=yes driver=e1000e driverversion=6.8.0-31-generic firmware=0.6-3 latency=0 link=no multicast=yes port=twisted pair
             resources: irq:46 memory:f0600000-f061ffff memory:f063e000-f063efff ioport:3080(size=32)
        *-multimedia:1
             description: Audio device
             product: 8 Series HD Audio Controller
             vendor: Intel Corporation
             physical id: 1b
             bus info: pci@0000:00:1b.0
             logical name: card0
             logical name: /dev/snd/controlC0
             logical name: /dev/snd/hwC0D0
             logical name: /dev/snd/pcmC0D0c
             logical name: /dev/snd/pcmC0D0p
             version: 04
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi pciexpress bus_master cap_list
             configuration: driver=snd_hda_intel latency=0
             resources: irq:54 memory:f0634000-f0637fff
           *-input:0
                product: HDA Intel PCH Dock Mic
                physical id: 0
                logical name: input10
                logical name: /dev/input/event5
           *-input:1
                product: HDA Intel PCH Mic
                physical id: 1
                logical name: input11
                logical name: /dev/input/event6
           *-input:2
                product: HDA Intel PCH Dock Headphone
                physical id: 2
                logical name: input12
                logical name: /dev/input/event7
           *-input:3
                product: HDA Intel PCH Headphone
                physical id: 3
                logical name: input13
                logical name: /dev/input/event8
        *-pci:0
             description: PCI bridge
             product: 8 Series PCI Express Root Port 6
             vendor: Intel Corporation
             physical id: 1c
             bus info: pci@0000:00:1c.0
             version: e4
             width: 32 bits
             clock: 33MHz
             capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:42 memory:f0500000-f05fffff
           *-generic
                description: MMC Host
                product: RTS5227 PCI Express Card Reader
                vendor: Realtek Semiconductor Co., Ltd.
                physical id: 0
                bus info: pci@0000:02:00.0
                logical name: mmc0
                version: 01
                width: 32 bits
                clock: 33MHz
                capabilities: pm msi pciexpress bus_master cap_list
                configuration: driver=rtsx_pci latency=0
                resources: irq:44 memory:f0500000-f0500fff
        *-pci:1
             description: PCI bridge
             product: 8 Series PCI Express Root Port 3
             vendor: Intel Corporation
             physical id: 1c.1
             bus info: pci@0000:00:1c.1
             version: e4
             width: 32 bits
             clock: 33MHz
             capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:43 memory:f0400000-f04fffff
           *-network
                description: Wireless interface
                product: Wireless 7260
                vendor: Intel Corporation
                physical id: 0
                bus info: pci@0000:03:00.0
                logical name: wlp3s0
                version: 83
                serial: 28:b2:bd:00:66:08
                width: 64 bits
                clock: 33MHz
                capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
                configuration: broadcast=yes driver=iwlwifi driverversion=6.8.0-31-generic firmware=17.3216344376.0 7260-17.ucode ip=10.125.1.13 latency=0 link=yes multicast=yes wireless=IEEE 802.11
                resources: irq:53 memory:f0400000-f0401fff
        *-usb:1
             description: USB controller
             product: 8 Series USB EHCI #1
             vendor: Intel Corporation
             physical id: 1d
             bus info: pci@0000:00:1d.0
             version: 04
             width: 32 bits
             clock: 33MHz
             capabilities: pm debug ehci bus_master cap_list
             configuration: driver=ehci-pci latency=0
             resources: irq:23 memory:f063d000-f063d3ff
           *-usbhost
                product: EHCI Host Controller
                vendor: Linux 6.8.0-31-generic ehci_hcd
                physical id: 1
                bus info: usb@1
                logical name: usb1
                version: 6.08
                capabilities: usb-2.00
                configuration: driver=hub slots=3 speed=480Mbit/s
              *-usb
                   description: USB hub
                   product: Integrated Rate Matching Hub
                   vendor: Intel Corp.
                   physical id: 1
                   bus info: usb@1:1
                   version: 0.04
                   capabilities: usb-2.00
                   configuration: driver=hub slots=8 speed=480Mbit/s
        *-isa
             description: ISA bridge
             product: 8 Series LPC Controller
             vendor: Intel Corporation
             physical id: 1f
             bus info: pci@0000:00:1f.0
             version: 04
             width: 32 bits
             clock: 33MHz
             capabilities: isa bus_master cap_list
             configuration: driver=lpc_ich latency=0
             resources: irq:0
           *-pnp00:00
                product: PnP device PNP0c01
                physical id: 0
                capabilities: pnp
                configuration: driver=system
           *-pnp00:01
                product: PnP device PNP0c02
                physical id: 1
                capabilities: pnp
                configuration: driver=system
           *-pnp00:02
                product: PnP device PNP0b00
                physical id: 2
                capabilities: pnp
                configuration: driver=rtc_cmos
           *-pnp00:03
                product: PnP device LEN0071
                vendor: Lenovo Group Limited
                physical id: 3
                capabilities: pnp
                configuration: driver=i8042 kbd
           *-pnp00:04
                product: PnP device LEN0036
                vendor: Lenovo Group Limited
                physical id: 4
                capabilities: pnp
                configuration: driver=i8042 aux
           *-pnp00:05
                product: PnP device SMO1200
                vendor: STMicroelectronics
                physical id: 5
                capabilities: pnp
                configuration: driver=tpm_tis
        *-sata
             description: SATA controller
             product: 8 Series SATA Controller 1 [AHCI mode]
             vendor: Intel Corporation
             physical id: 1f.2
             bus info: pci@0000:00:1f.2
             logical name: scsi0
             version: 04
             width: 32 bits
             clock: 66MHz
             capabilities: sata msi pm ahci_1.0 bus_master cap_list emulated
             configuration: driver=ahci latency=0
             resources: irq:45 ioport:30a8(size=8) ioport:30bc(size=4) ioport:30a0(size=8) ioport:30b8(size=4) ioport:3060(size=32) memory:f063c000-f063c7ff
           *-disk
                description: ATA Disk
                product: LITEONIT LCS-256
                physical id: 0.0.0
                bus info: scsi@0:0.0.0
                logical name: /dev/sda
                version: 205
                serial: S0C38670Z1ZSX7059829
                size: 238GiB (256GB)
                capabilities: gpt-1.00 partitioned partitioned:gpt
                configuration: ansiversion=5 guid=0d7fefb4-9d31-4ba7-b412-959ad9425770 logicalsectorsize=512 sectorsize=512
              *-volume:0
                   description: Windows FAT volume
                   vendor: mkfs.fat
                   physical id: 1
                   bus info: scsi@0:0.0.0,1
                   logical name: /dev/sda1
                   version: FAT32
                   serial: d668-c1c1
                   size: 510MiB
                   capacity: 511MiB
                   capabilities: boot fat initialized
                   configuration: FATs=2 filesystem=fat name=EFI System Partition
              *-volume:1
                   description: EXT4 volume
                   vendor: Linux
                   physical id: 2
                   bus info: scsi@0:0.0.0,2
                   logical name: /dev/sda2
                   version: 1.0
                   serial: bffa0497-0719-4115-91ba-fdb48cb49d9f
                   size: 1709MiB
                   capabilities: journaled extended_attributes large_files huge_files dir_nlink 64bit extents ext4 ext2 initialized
                   configuration: created=2024-03-24 16:36:25 filesystem=ext4 lastmountpoint=/boot modified=2024-04-29 06:19:25 mounted=2024-04-29 05:57:45 state=clean
              *-volume:2
                   description: EFI partition
                   physical id: 3
                   bus info: scsi@0:0.0.0,3
                   logical name: /dev/sda3
                   serial: 2abdee99-9c45-4b64-abf2-c245a5b19298
                   size: 236GiB
                   capacity: 236GiB
                   width: 1189854472 bits
                   capabilities: encrypted luks initialized
                   configuration: bits=31254625544 filesystem=luks hash=sha256 version=2
        *-serial
             description: SMBus
             product: 8 Series SMBus Controller
             vendor: Intel Corporation
             physical id: 1f.3
             bus info: pci@0000:00:1f.3
             version: 04
             width: 64 bits
             clock: 33MHz
             configuration: driver=i801_smbus latency=0
             resources: irq:18 memory:f0638000-f06380ff ioport:efa0(size=32)
  *-battery:0
       product: 45N1111
       vendor: SONY
       physical id: 1
       slot: Front
       capacity: 23200mWh
       configuration: voltage=11.1V
  *-battery:1
       product: 45N1023
       vendor: SANYO
       physical id: 2
       slot: Rear
       capacity: 56160mWh
       configuration: voltage=10.8V
  *-input:0
       product: Lid Switch
       physical id: 3
       logical name: input0
       logical name: /dev/input/event0
       capabilities: platform
  *-input:1
       product: Sleep Button
       physical id: 4
       logical name: input1
       logical name: /dev/input/event1
       capabilities: platform
  *-input:2
       product: Synaptics TM2668-002
       physical id: 5
       logical name: input14
       logical name: /dev/input/event9
       logical name: /dev/input/mouse0
       capabilities: rmi
  *-input:3
       product: PS/2 Generic Mouse
       physical id: 6
       logical name: input15
       logical name: /dev/input/event14
       logical name: /dev/input/mouse1
       capabilities: i8042
  *-input:4
       product: Video Bus
       physical id: 7
       logical name: input16
       logical name: /dev/input/event10
       capabilities: platform
  *-input:5
       product: Power Button
       physical id: 8
       logical name: input2
       logical name: /dev/input/event2
       capabilities: platform
  *-input:6
       product: AT Translated Set 2 keyboard
       physical id: 9
       logical name: input3
       logical name: /dev/input/event3
       logical name: input3::capslock
       logical name: input3::numlock
       logical name: input3::scrolllock
       capabilities: i8042
  *-input:7
       product: ThinkPad Extra Buttons
       physical id: a
       logical name: input9
       logical name: /dev/input/event4
       capabilities: platform

Revision history for this message
Ladislav Kolacek (lkolacek) wrote :
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report. Could you add the /var/log/installer logs to the report?

Changed in ubuntu-desktop-provision:
status: New → Incomplete
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