crash on installation after choosing keyboard layout

[abdnat]

after i choose english keyboard layout the installation app crashes and i cannot continue the installation

[abdnat (abdnat)]

this is what is happening in the video

[abdnat (abdnat)]

this is my laptop specs

[Sebastien Bacher (seb128)]

Thank you for your bug report. Could you attach the subiquity debug and ubuntu_bootstrap logs from /var/log/installer to the report?

[abdnat (abdnat)]

ubuntu_bootstrap.log

2024-04-30 23:04:53.725194 INFO flavor_provider: Using default flavor: UbuntuFlavor.ubuntu
2024-04-30 23:04:53.725386 INFO subiquity_server: Waiting server up to 90 seconds
2024-04-30 23:04:53.994184 INFO subiquity_server: ApplicationState.WAITING
2024-04-30 23:04:53.994281 INFO subiquity_client: Opening socket to Endpoint(/run/subiquity/socket )
2024-04-30 23:04:53.994770 DEBUG desktop: Disabling automounting
2024-04-30 23:04:53.996097 DEBUG subiquity_client: POST http://localhost/meta/client_variant?variant=%22desktop%22
2024-04-30 23:04:53.998784 DEBUG telemetry: Writing report to /var/log/installer/telemetry
2024-04-30 23:04:54.004784 DEBUG subiquity_client: ==> setVariant(Variant.DESKTOP) null
2024-04-30 23:04:54.006096 INFO subiquity_status: null => ApplicationStatus(state: ApplicationState.WAITING, confirmingTty: , error: null, nonreportableError: null, cloudInitOk: true, interactive: true, echoSyslogId: subiquity_echo.18300, logSyslogId: subiquity_log.18300, eventSyslogId: subiquity_event.18300)
2024-04-30 23:04:54.006161 DEBUG subiquity_client: POST http://localhost/meta/mark_configured?endpoint_names=%5B%22mirror%22%2C%22proxy%22%2C%22ssh%22%2C%22snaplist%22%2C%22ubuntu_pro%22%5D
2024-04-30 23:04:54.007281 DEBUG subiquity_client: ==> markConfigured([mirror, proxy, ssh, snaplist, ubuntu_pro]) null
2024-04-30 23:04:54.023809 DEBUG desktop: Disabling screen blanking
2024-04-30 23:04:54.025859 DEBUG desktop: Disabling screensaver
2024-04-30 23:04:54.027873 DEBUG desktop: Inhibiting Gnome session
2024-04-30 23:04:54.558390 INFO subiquity_status: null => ApplicationStatus(state: ApplicationState.WAITING, confirmingTty: , error: null, nonreportableError: null, cloudInitOk: true, interactive: true, echoSyslogId: subiquity_echo.18300, logSyslogId: subiquity_log.18300, eventSyslogId: subiquity_event.18300)
2024-04-30 23:04:54.558721 INFO subiquity_status: null => ApplicationStatus(state: ApplicationState.WAITING, confirmingTty: , error: null, nonreportableError: null, cloudInitOk: true, interactive: true, echoSyslogId: subiquity_echo.18300, logSyslogId: subiquity_log.18300, eventSyslogId: subiquity_event.18300)
2024-04-30 23:04:54.558768 DEBUG subiquity_client: GET http://localhost/meta/interactive_sections
2024-04-30 23:04:54.559536 DEBUG subiquity_client: ==> getInteractiveSections() null
2024-04-30 23:04:54.559847 INFO locale: Loaded 75 languages
2024-04-30 23:04:54.559876 DEBUG subiquity_client: GET http://localhost/locale
2024-04-30 23:04:54.560536 DEBUG subiquity_client: ==> locale() "C.UTF-8"
2024-04-30 23:04:54.560617 INFO locale: Selected en_US as UI language
2024-04-30 23:04:56.236716 INFO locale: Set en_US as system locale
2024-04-30 23:04:56.236893 DEBUG subiquity_client: POST http://localhost/locale
2024-04-30 23:04:56.238449 DEBUG subiquity_client: ==> setLocale(en_US.UTF-8) null
2024-04-30 23:04:57.049977 INFO subiquity_status: WAITING => null
2024-04-30 23:04:57.071569 DEBUG subiquity_client: GET http://localhost/storage/has_rst
2024-04-30 23:04:57.090661 DEBUG subiquity_client: GET http://localhost/meta/status
2024-04-30 23:04:57.090884 ERROR ubuntu_bootstrap: Unhandled exception
 SocketException: Socket...

[abdnat (abdnat)]

subiquity_server-info.log

2024-04-30 23:06:31,514 INFO subiquity:201 Starting Subiquity server revision 171 of snap /snap/ubuntu-desktop-bootstrap/171 of version 0+git.2d119e1b3
2024-04-30 23:06:31,514 INFO subiquity:205 Arguments passed: ['/snap/ubuntu-desktop-bootstrap/171/bin/subiquity/subiquity/cmd/server.py', '--use-os-prober', '--storage-version=2', '--postinst-hooks-dir=/snap/ubuntu-desktop-bootstrap/171/etc/subiquity/postinst.d']

[abdnat (abdnat)]

subiquity-server-debug.info

2024-04-30 23:06:56,942 INFO subiquity:201 Starting Subiquity server revision 171 of snap /snap/ubuntu-desktop-bootstrap/171 of version 0+git.2d119e1b3
2024-04-30 23:06:56,942 INFO subiquity:205 Arguments passed: ['/snap/ubuntu-desktop-bootstrap/171/bin/subiquity/subiquity/cmd/server.py', '--use-os-prober', '--storage-version=2', '--postinst-hooks-dir=/snap/ubuntu-desktop-bootstrap/171/etc/subiquity/postinst.d']
2024-04-30 23:06:56,942 DEBUG subiquity:206 Kernel commandline: CommandLineParams(_raw='BOOT_IMAGE=/casper/vmlinuz --- quiet splash\n', _tokens={'quiet', 'splash', '---'}, _values={'BOOT_IMAGE': '/casper/vmlinuz'})
2024-04-30 23:06:56,942 DEBUG subiquity:207 Environment: environ({'SNAP_REVISION': '171', 'SNAP_REAL_HOME': '/root', 'SNAP_USER_COMMON': '/root/snap/ubuntu-desktop-bootstrap/common', 'PATH_ORIG': '/snap/ubuntu-desktop-bootstrap/171/usr/sbin:/snap/ubuntu-desktop-bootstrap/171/usr/bin:/snap/ubuntu-desktop-bootstrap/171/sbin:/snap/ubuntu-desktop-bootstrap/171/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games:/usr/local/games:/snap/bin', 'MEMORY_PRESSURE_WRITE': 'c29tZSAyMDAwMDAgMjAwMDAwMAA=', 'SNAP_INSTANCE_KEY': '', 'SNAP_EUID': '0', 'PWD': '/snap/ubuntu-desktop-bootstrap/171/bin/subiquity', 'SYSTEMD_EXEC_PID': '31963', 'SNAP_CONTEXT': 'ZU5VUUB9KM0owHOhT7dvO3WpUOSfkY2mUuU7KEmkGt9p03JML_xE', 'LANG': 'en_US.UTF-8', 'MEMORY_PRESSURE_WATCH': '/sys/fs/cgroup/system.slice/snap.ubuntu-desktop-bootstrap.subiquity-server.service/memory.pressure', 'SNAP_ARCH': 'amd64', 'PY3OR2_PYTHON': '/snap/ubuntu-desktop-bootstrap/171/usr/bin/python3.10', 'SNAP_INSTANCE_NAME': 'ubuntu-desktop-bootstrap', 'SNAP_USER_DATA': '/root/snap/ubuntu-desktop-bootstrap/171', 'INVOCATION_ID': '03a98863f13440ba83ad1f4d9a112311', 'SNAP_REEXEC': '', 'SNAP_UID': '0', 'LD_LIBRARY_PATH_ORIG': '/var/lib/snapd/lib/gl:/var/lib/snapd/lib/gl32:/var/lib/snapd/void:/snap/ubuntu-desktop-bootstrap/171/lib:/snap/ubuntu-desktop-bootstrap/171/usr/lib:/snap/ubuntu-desktop-bootstrap/171/lib/x86_64-linux-gnu:/snap/ubuntu-desktop-bootstrap/171/usr/lib/x86_64-linux-gnu', 'PYTHONPATH_ORIG': '', 'PYTHONPATH': '/snap/ubuntu-desktop-bootstrap/171/lib/python3.10/site-packages:/snap/ubuntu-desktop-bootstrap/171/usr/lib/python3/dist-packages:/snap/ubuntu-desktop-bootstrap/171/usr/lib/python3/site-packages:', 'USER': 'root', 'PYTHON': '/snap/ubuntu-desktop-bootstrap/171/usr/bin/python3.10', 'PYTHONIOENCODING': 'utf-8', 'SNAP': '/snap/ubuntu-desktop-bootstrap/171', 'SNAP_COMMON': '/var/snap/ubuntu-desktop-bootstrap/common', 'SNAP_VERSION': '0+git.2d119e1b3', 'DISPLAY': ':0', 'SHLVL': '1', 'SNAP_LIBRARY_PATH': '/var/lib/snapd/lib/gl:/var/lib/snapd/lib/gl32:/var/lib/snapd/void', 'SNAP_COOKIE': 'ZU5VUUB9KM0owHOhT7dvO3WpUOSfkY2mUuU7KEmkGt9p03JML_xE', 'SNAP_DATA': '/var/snap/ubuntu-desktop-bootstrap/171', 'LD_LIBRARY_PATH': '/var/lib/snapd/lib/gl:/var/lib/snapd/lib/gl32:/var/lib/snapd/void:/snap/ubuntu-desktop-bootstrap/171/lib:/snap/ubuntu-desktop-bootstrap/171/usr/lib:/snap/ubuntu-desktop-bootstrap/171/lib/x86_64-linux-gnu:/snap/ubuntu-desktop-bootstrap/171/usr/lib/x86_64-linux-gnu', 'SNAP_NAME': 'ubuntu-desktop-bootstrap', 'JOURNAL_STREAM':...

[Sebastien Bacher (seb128)]

Thanks, the frontend fails to connect to the subiquity service.

In the subiquity log there is that error, unsure if that's the issue though

 ERROR probert.multipath:38 Failed to run cmd: ['multipathd', 'show', 'maps', 'raw', 'format', '%w,%d,%N']