Unable to install 24.04, on every device tested (3 USBs, Balena and Rufus) I'm getting an error: Something went wrong, we do not know what happened. - I've downloaded the ISO 3 times.

Bug #2063928 reported by David
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
subiquity
New
Undecided
Unassigned
ubuntu-desktop-provision
Incomplete
Undecided
Unassigned

Bug Description

Unable to install 24.04, on every device tested (3 USBs, Balena and Rufus) I'm getting an error: Something went wrong, we do not know what happened. - I've downloaded the ISO 3 times.

Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report. Could you give some details on the options you select (especially partitioning) and attach the content of /var/log/installer to the report?

Changed in ubuntu-desktop-provision:
status: New → Incomplete
Revision history for this message
David (tribolonutus) wrote :

I’m booting the ISO from USB selecting “Try or Instal Ubuntu”, it shows up the Ubuntu desktop with “Welcome to Ubuntu” window with “Preparing Ubuntu…” text. Next window shows the error message.
I can’t even go to partitioning, installation shows the error.
Mentioned folder consists of many files, should I pack it to zip and attach?

The installer sometimes starts, and other times it shows the - I’ve just noticed that.
I hate that I’m making a fuss here, but it didn’t worked when I’ve posted the report.

Revision history for this message
David (tribolonutus) wrote :

After starting the installer I can go through all the steps, but after selecting installation type the same error message appears.
Log is empty with black background and there is no text on it.

Revision history for this message
Sebastien Bacher (seb128) wrote :

Yes please zip the log directory and attach it

Revision history for this message
David (tribolonutus) wrote :

I've attached the zip file, there is also the screen shot from the error.
Interesting thing: only Voyager OS based on Ubuntu 24.04 lets me go trough the installation process, every other distro shows the same symptoms/errors.

Revision history for this message
Sebastien Bacher (seb128) wrote :

Thanks, the subiquity log has that error but I don't know if that's the issue

ERROR probert.multipath:38 Failed to run cmd: ['multipathd', 'show', 'maps', 'raw', 'format', '%w,%d,%N']

Revision history for this message
David (tribolonutus) wrote :

What now then?

Revision history for this message
Sebastien Bacher (seb128) wrote :

I'm waiting to see if the subiquity team has more clue about what could be going on there

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