[X13s] Cannot detect any audio device

Bug #2041003 reported by Vincent Liao
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntu-concept
New
Undecided
Unassigned

Bug Description

[Summary]
System cannot detect any audio input or output device including headphone, microphone, monitor etc.
And there's no dmesg when the headphone or microphone plugin.

[Steps to reproduce]
1. Plug in an audio device.
2. Go to `Settings` > `Sound`
3. Check if there's any external audio device detected.

[Expected result]
Audio device detected.

[Actual result]
Only built-in audio device.

[Failure rate]
10/10

[Checkbox job `com.canonical.certification::audio/speaker-headphone-plug-detection` output]

stdout
------
Daemon is pipewire, use pipewire function

stderr
------
Starting with config: {('sinks #60', '[Out] Speaker', 'unknown')}
You have 30 seconds to plug the item in
Couldn't detect active port change!

[Additional information]
CID: 2023087-31941
SKU: Lenovo X13s Gen 1
system-manufacturer: LENOVO
system-product-name: 21BYZ9SNUS
bios-version: N3HET86W (1.58 )
CPU:
GPU:
kernel-version: 6.5.0-1004-laptop

[Stage]
Issue reported and logs collected right after it happened

Revision history for this message
Vincent Liao (liaou3) wrote :

Automatically attached

Revision history for this message
Vincent Liao (liaou3) wrote :

Automatically attached

Revision history for this message
Vincent Liao (liaou3) wrote :

Automatically attached

Revision history for this message
themroc (rauchweihe) wrote :

The sound from the built-in speakers is very quiet and weak.

But external devices work and the sound is very good.

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.