Thunderbird is already running, but is not responding. To open a new window, you must first close the existing Thunderbird process, or restart your system. Error received when clicking a mailto link in firefox.

Bug #711305 reported by komputes on 2011-02-01
40
This bug affects 7 people
Affects Status Importance Assigned to Milestone
Mozilla Thunderbird
Confirmed
High
thunderbird (Ubuntu)
Medium
Unassigned

Bug Description

Binary package hint: thunderbird

This thunderbird error is given when clicking a mailto link. Instead of using the thunderbird that's already open it tries to open a new instance. Preferred Applications has Thunderbird select, but I have also tried Custom command "thunderbird %s". This has been tested on 10.04 and 10.10. Both result in this error if thunderbird is already running.

Thunderbird is already running, but is not responding. To open a new window, you must first close the existing Thunderbird process, or restart your system.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: thunderbird 3.1.7+build3+nobinonly-0ubuntu0.10.10.1
ProcVersionSignature: Ubuntu 2.6.35-25.44-generic 2.6.35.10
Uname: Linux 2.6.35-25-generic i686
Architecture: i386
Date: Tue Feb 1 10:19:09 2011
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
ProcEnviron:
 LANG=en_CA.utf8
 SHELL=/bin/bash
SourcePackage: thunderbird

komputes (komputes) wrote :
summary: - Thunderbird error when clicking mailto link
+ Thunderbird is already running, but is not responding. To open a new
+ window, you must first close the existing Thunderbird process, or
+ restart your system. Error received when clicking a mailto link in
+ firefox.
komputes (komputes) on 2011-02-01
description: updated
komputes (komputes) wrote :
description: updated

User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.2.13) Gecko/20101206 Ubuntu/10.04 (lucid) Firefox/3.6.13
Build Identifier: 3.1.7+build3+nobinonly-0ubuntu0.10.04.1

Binary package hint: thunderbird

This thunderbird error is given when clicking a mailto link. Instead of using the thunderbird that's already open it tries to open a new instance. Preferred Applications has Thunderbird select, but I have also tried Custom command "thunderbird %s". This has been tested on 10.04 and 10.10. Both result in this error if thunderbird is already running.

Thunderbird is already running, but is not responding. To open a new window, you must first close the existing Thunderbird process, or restart your system.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: thunderbird 3.1.7+build3+nobinonly-0ubuntu0.10.10.1
ProcVersionSignature: Ubuntu 2.6.35-25.44-generic 2.6.35.10
Uname: Linux 2.6.35-25-generic i686
Architecture: i386
Date: Tue Feb 1 10:19:09 2011
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
ProcEnviron:
 LANG=en_CA.utf8
 SHELL=/bin/bash
SourcePackage: thunderbird

Reproducible: Always

Steps to Reproduce:
1. Click mailto link in firefox
Actual Results:
Error appears

Expected Results:
New mail window

Changed in thunderbird:
importance: Unknown → High
status: Unknown → New

Do you launch Thunderbird with the noremote option ?

I do not use "-no-remote" option when starting Thunderbird. The command I usually use to start up Thunderbird is "thunderbird %u". On Ubuntu "System > Preferences > Preferred Applications" sets mailto: to run the command thunderbird %s.

Omer Akram (om26er) on 2011-03-05
Changed in thunderbird (Ubuntu):
importance: Undecided → Medium
status: New → Triaged

Name: Thunderbird
Version: 7.0
User Agent: Mozilla/5.0 (X11; Linux i686; rv:7.0) Gecko/20110916 Thunderbird/7.0
Application Build ID: 20110916152645

I've tried both launching thunderbird with --no-remote and without it. Both give me the same error as Comment#0.

I have to quit TB to click on a mailto link. I usually just copy/paste :(

Changed in thunderbird:
status: New → Confirmed

So is this a regression ?

jamaique (nicolas-nfrappe) wrote :

For me, this error appears when I try to open thunderbird even from terminal.

It appeared since I upgraded ro Oneiric

I can confirm this bug with tb 17.0.2+build1-0ubuntu0.12.10.1

Not sure when it started happening (after upgrade from 16? due to some extension installation / activation?), but I can never close tbird any more. a "killall thunderbird" does the trick.

Erm. Please ignore that (and feel free to close this bug if you like). I tried starting in safe mode to see if it was one of the extensions, and the next normal start onwards (both from the kde launcher and the command line) it exits normally every time. No clue what happened.

Also affects Ubuntu 13.04 (Raring Ringtail) 32-bit. "uname -a" Linux ubuntu 3.9.0-030900rc8-generic #201304211835 SMP Sun Apr 21 22:44:37 UTC 2013 i686 i686 i686 GNU/Linux.

"Thunderbird is already running, but is not responding. To open a new window, you must first close the existing Thunderbird process, or restart your system."

I can confirm this issue is still present in Thunderbird 31.3.0 on Ubuntu 12.04

To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.