NAT traversal for SIP using Empathy

Bug #294994 reported by John Pye on 2008-11-07
This bug affects 39 people
Affects Status Importance Assigned to Milestone
telepathy-rakia (Ubuntu)

Bug Description

Binary package hint: empathy

I tried using SIP with Empathy on an Ubuntu 8.10 laptop connected to the network via a DHCP wireless connection which AFAIK doesn't have UPnP.

When I attempt to add my account to Empathy, I get a rather unhelpful error that just says "Network error". There is really not enough information here -- this is not enough information to be able to work out what's wrong, and to know whether or not I can expect to FIX this, or whether my internet access is unsatisfactory for using this kind of communication channel (requiring support for incoming ports).

Empathy needs to solve these sorts of things if it is to have any chance of competing with Skype.

Guillaume Desmottes (cassidy) wrote :

Could you attach telepathy-sofiasip log please? See about how to do that.

Changed in empathy:
status: New → Incomplete
Justyn Butler (justyn) wrote :

Using the command:
SOFIASIP_DEBUG=all empathy

SOFIASIP_LOGFILE=/mnt/files/temp/sofiasip.log empathy

doesn't produce any output to console or file. Am I doing something wrong?

NAT traversal works for many other SIP accounts, but unfortunately not for This is upstream bug

For debugging sofiasip, try this before starting empathy: "SOFIASIP_DEBUG=all SOFIASIP_PERSIST=1 /usr/lib/telepathy/telepathy-sofiasip >/tmp/sofiasip.log 2>&1 &"

naesk (naesk) wrote :

Tried searching various forums and Google for answer or status of this problem to no avail, hence looking here.

Same problem is evident in
Ubuntu 9.04 Jaunty
Empathy 2.26.1

If any help I've attached log file as per above.

affects: empathy (Ubuntu) → telepathy-sofiasip (Ubuntu)
Kẏra (thekyriarchy) wrote :

What's the status of this bug?

WhyteHorse (whytehorse) wrote :

This is still a problem in 2.27.2

I was able to change it to "Discover STUN" wait, and then change it back and it will connect. Seems like it connected fine at first and then after a while just got the "Network Error". Perhaps Ekiga is booting the client for refreshing too much?

Igor Gomes (igorgomes) wrote :

I do confirm the issue still existing.

Follow attached the log.

Igor Gomes

Changed in telepathy-sofiasip:
status: Unknown → New
Ernst (ernst-blaauw) wrote :

I think my sip account does not connect - but I do not get a network error. But none of my calls succeed.

Ernst (ernst-blaauw) wrote :
Kẏra (thekyriarchy) wrote :

here's my log.
not sure i did it right but i hope it helps

Changed in telepathy-sofiasip (Ubuntu):
status: Incomplete → Confirmed
Geek87 (geek87) wrote :


The bug is still present in Lucid.


Jeremy Nickurak (nickurak) wrote :

Reported against ekiga's bug tracker at:

Changed in ekiga:
status: Unknown → New
Changed in ekiga:
importance: Unknown → High
mchizek (mchizek) wrote :

I am also having the "Network Error" problem. I'm trying to add my sip2sip account, with no success. Running 10.04.

Kılıç Köken (kilickoken) wrote :

i have same issue on 11.04.

Changed in ekiga:
status: New → Confirmed
Kẏra (thekyriarchy) on 2012-03-28
Changed in ekiga:
importance: High → Unknown
status: Confirmed → Unknown
Changed in telepathy-sofiasip:
status: New → Unknown
Changed in telepathy-sofiasip:
importance: Unknown → High
status: Unknown → Confirmed
Bilal Shahid (s9iper1) on 2012-03-29
Changed in telepathy-sofiasip (Ubuntu):
status: Confirmed → Triaged
importance: Undecided → Medium
misiu_mp (misiu-mp) wrote :

I am getting this on Linux Mint 9 (Ubuntu 10.04) with empathy 2.30.3. I am behind a firewall and connecting to an account results in an "network error". I can connect to a another sip provider. Connecting with ekiga to the ekiga account works.

Bilal Shahid (s9iper1) wrote :

Is supported by empathy ?

Colin Watson (cjwatson) on 2012-10-10
affects: telepathy-sofiasip (Ubuntu) → telepathy-rakia (Ubuntu)
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