Cannot register Telegram on E4.5 or M10

Bug #1626728 reported by FionaC
26
This bug affects 6 people
Affects Status Importance Assigned to Milestone
Telegram app
New
Undecided
Unassigned

Bug Description

I had previously deleted the Telegram app from my M10, but when I tried to reinstall it, I could not complete setup. The code would be sent to my phone, but when I entered it nothing happened and the countdown continued. I tried the phone call option, but although it said it was calling I didn't receive any call. I deleted all files relating to the app from the system and reinstalled but this made no difference.

This has been the situation for several months on my M10 (currently on OTA12).

After the OTA13 update the other day I had to erase and reset my E4.5. I am now having the exact same issues with setup on the phone.

The phone number is correct (the code is received) and is the same one used previously on these devices.

FionaC (fmcox)
affects: unity-webapps-telegram → ubuntu
affects: ubuntu → telegram-app
Revision history for this message
Matthias Seidel (matthias-seidel-u) wrote :

Do you have activated 2-step-verification in Telegram?

I had to temporarily disable is to get past this screen...

Revision history for this message
FionaC (fmcox) wrote :

Thanks so much Matthias! That did the trick! (After manually deleting all the Telegram files and re-installing the app on the devices) :)

Revision history for this message
Paul Müller (8-mail-g) wrote :

I deleted the telegram files in `.config/com.ubuntu.telegram` but registering still does not work with the Aquaris M10 FHD. Any hints?

Revision history for this message
Paul Müller (8-mail-g) wrote :

Sorry, I also had 2FA enabled. In the ubuntu desktop telegram app this option is called "cloud password". After disabling it, registering with M10 worked.

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