block probing crashed with FileNotFoundError

Bug #2098741 reported by Chris Guiver
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subiquity
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Bug Description

Ubuntu MATE 24.04.2 QA test install (RC)

installed on dc7700 (old BIOS box)
- hp dc7700 (c2d-e6230, 7gb, amd/ati rv610/radeon hd2400 pro/xt)

** description (and setup)

install (full disk/format) of Ubuntu-MATE 24.04.2 was completed; no issues

reboot & this second test was an AUTO-RESIZE or INSTALL-ALONGSIDE type of install

** results

soon after ubuntu-desktop-installer appeared, and was working (ie. username etc details entered, so I assume resize operational) I get a PROBLEM OCCURRED error

I `sudo ubuntu-bug` the error file in `/var/crash` because the system didn't ask for me to report any problem, though one was experienced.. The prior install was (full disk or erase & install) was clean without any messages

Installed as now completed and is asking for me to reboot; I'll test it & see how install went.. but this report I gather was because of a PROBLEM OCCURRED (without any detail) appear early in install

** install was perfect

on reboot; and login to untouched system; it appeared perfect; only changing being less disk space allocated

on reboot & login to newly installed (install.alongside/auto-resize) system; it too appeared perfect

Only issue was error message that a problem had occurred (untidy)

ProblemType: Bug
DistroRelease: Ubuntu 24.04
ProcVersionSignature: Ubuntu 6.11.0-17.17~24.04.2-generic 6.11.11
Uname: Linux 6.11.0-17-generic x86_64
NonfreeKernelModules: zfs
ApportVersion: 2.28.1-0ubuntu3.3
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.498
CloudArchitecture: x86_64
CloudID: nocloud
CloudName: unknown
CloudPlatform: nocloud
CloudSubPlatform: seed-dir (/var/lib/cloud/seed/nocloud)
Date: Tue Feb 18 08:33:42 2025
DesktopInstallerRev: 237
ExecutablePath: /snap/subiquity/6190/lib/python3.10/site-packages/subiquity/cmd/server.py
InstallerClientLogInfo:
 2025-02-18 08:22:54,844 INFO subiquity:129 Starting Subiquity TUI revision 6190 of snap /snap/subiquity/6190
 2025-02-18 08:22:54,844 INFO subiquity:130 Arguments passed: ['/snap/subiquity/6190/usr/bin/subiquity']
 2025-02-18 08:23:00,521 INFO subiquity/Serial:104 start: starting UI
 2025-02-18 08:23:00,521 INFO subiquity/Serial:109 finish: (skipped) SUCCESS
 2025-02-18 08:23:00,522 INFO subiquity/Welcome:104 start: starting UI
InterpreterPath: /snap/subiquity/6190/usr/bin/python3.10
LiveMediaBuild: Ubuntu-MATE 24.04.2 LTS "Noble Numbat" - Release amd64 (20250216)
MachineType: Hewlett-Packard HP Compaq dc7700 Small Form Factor
ProcAttrCurrent: snap.subiquity.subiquity-server (complain)
ProcCmdline: /snap/subiquity/6190/usr/bin/python3.10 -m subiquity.cmd.server
ProcEnviron:
 PATH=(custom, no user)
 LANG=C.UTF-8
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz --- quiet splash
Python3Details: /usr/bin/python3.12, Python 3.12.3, python3-minimal, 3.12.3-0ubuntu2
PythonDetails: N/A
RebootRequiredPkgs: Error: path contained symlinks.
Snap: subiquity 24.10.1 ()
SnapChanges: no changes found
SnapChannel:

SnapConnections:

SnapRevision: 6190
SnapSource: subiquity
SnapUpdated: False
SnapVersion: 237 of snap /snap/ubuntu-desktop-bootstrap/237 of version 0+git.66bf8d183
Title: block probing crashed with FileNotFoundError
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/30/2006
dmi.bios.release: 1.5
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 786E1 v01.05
dmi.board.name: 0A54h
dmi.board.vendor: Hewlett-Packard
dmi.chassis.type: 4
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr786E1v01.05:bd08/30/2006:br1.5:svnHewlett-Packard:pnHPCompaqdc7700SmallFormFactor:pvr:rvnHewlett-Packard:rn0A54h:rvr:cvnHewlett-Packard:ct4:cvr:skuET090AV:
dmi.product.family: 103C_53307F
dmi.product.name: HP Compaq dc7700 Small Form Factor
dmi.product.sku: ET090AV
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
Chris Guiver (guiverc) wrote :
information type: Private → Public Security
Chris Guiver (guiverc)
description: updated
Chris Guiver (guiverc)
description: updated
Revision history for this message
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/2098741

tags: added: iso-testing
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