block probing crashed with RuntimeError (missing ptable entry)

[Ovidiu Moraru]

Installation from live disk fails on Ubuntu 24.04

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: subiquity (unknown)
ProcVersionSignature: Ubuntu 6.8.0-31.31-generic 6.8.1
Uname: Linux 6.8.0-31-generic x86_64
NonfreeKernelModules: zfs
ApportVersion: 2.28.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.498
CloudArchitecture: x86_64
CloudID: nocloud
CloudName: unknown
CloudPlatform: nocloud
CloudSubPlatform: seed-dir (/var/lib/cloud/seed/nocloud)
Date: Mon Jun 10 14:55:35 2024
DesktopInstallerRev: 171
ExecutablePath: /snap/ubuntu-desktop-bootstrap/171/bin/subiquity/subiquity/cmd/server.py
InterpreterPath: /snap/ubuntu-desktop-bootstrap/171/usr/bin/python3.10
LiveMediaBuild: Ubuntu 24.04 LTS "Noble Numbat" - Release amd64 (20240424)
MachineType: ASUS System Product Name
ProcAttrCurrent: snap.hostname-desktop-bootstrap.subiquity-server (complain)
ProcCmdline: /snap/hostname-desktop-bootstrap/171/usr/bin/python3.10 -m subiquity.cmd.server --use-os-prober --storage-version=2 --postinst-hooks-dir=/snap/hostname-desktop-bootstrap/171/etc/subiquity/postinst.d
ProcEnviron:
 LANG=C.UTF-8
 LD_LIBRARY_PATH=<set>
 PATH=(custom, no user)
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz --- quiet splash
Python3Details: /usr/bin/python3.12, Python 3.12.3, python3-minimal, 3.12.3-0ubuntu1
PythonDetails: N/A
RebootRequiredPkgs: Error: path contained symlinks.
SnapChannel:

SnapRevision: 171
SnapUpdated: False
SnapVersion: 0+git.2d119e1b3
SourcePackage: subiquity
Title: block probing crashed with RuntimeError
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/27/2022
dmi.bios.release: 5.17
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2803
dmi.board.asset.tag: Default string
dmi.board.name: TUF GAMING B550M-PLUS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2803:bd04/27/2022:br5.17:svnASUS:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnTUFGAMINGB550M-PLUS:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:skuSKU:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: ASUS

[Ovidiu Moraru (ovidiumoraru)]

Updated ubuntu_bootstrap.log

[Ovidiu Moraru (ovidiumoraru)]

2024-06-10 18:37:51.414746 DEBUG subiquity_client: ==> getStorageV2() {"status": "FAILED", "error_report": {"state": "DONE", "base": "1718033864.673951387.disk_probe_fail", "kind": "DISK_PROBE_FAIL", "seen": false, "oops_id": null}, "disks": [], "need_root": null, "need_boot": null, "install_minimum_size": null}
2024-06-10 18:37:51.414852 DEBUG storage: Update storage: StorageResponseV2(status: ProbeStatus.FAILED, errorReport: ErrorReportRef(state: ErrorReportState.DONE, base: 1718033864.673951387.disk_probe_fail, kind: ErrorReportKind.DISK_PROBE_FAIL, seen: false, oopsId: null), disks: [], needRoot: null, needBoot: null, installMinimumSize: null)
2024-06-10 18:37:51.415010 DEBUG subiquity_client: GET http://localhost/storage/v2?wait=true
2024-06-10 18:37:51.415982 DEBUG subiquity_client: ==> getStorageV2() {"status": "FAILED", "error_report": {"state": "DONE", "base": "1718033864.673951387.disk_probe_fail", "kind": "DISK_PROBE_FAIL", "seen": false, "oops_id": null}, "disks": [], "need_root": null, "need_boot": null, "install_minimum_size": null}
2024-06-10 18:37:51.416073 DEBUG storage: Update storage: StorageResponseV2(status: ProbeStatus.FAILED, errorReport: ErrorReportRef(state: ErrorReportState.DONE, base: 1718033864.673951387.disk_probe_fail, kind: ErrorReportKind.DISK_PROBE_FAIL, seen: false, oopsId: null), disks: [], needRoot: null, needBoot: null, installMinimumSize: null)
2024-06-10 18:37:51.416172 DEBUG subiquity_client: GET http://localhost/storage/v2/guided?wait=true
2024-06-10 18:37:51.416846 DEBUG subiquity_client: ==> getGuidedStorageV2(true) {"status": "FAILED", "error_report": {"state": "DONE", "base": "1718033864.673951387.disk_probe_fail", "kind": "DISK_PROBE_FAIL", "seen": false, "oops_id": null}, "configured": null, "targets": []}
2024-06-10 18:37:51.416949 DEBUG storage: select guided capability: null
2024-06-10 18:37:51.416987 DEBUG subiquity_client: GET http://localhost/storage/has_bitlocker
2024-06-10 18:37:51.417559 DEBUG subiquity_client: ==> hasBitLocker() []

[Chris Peterson (cpete)]

Hi and thank you for your bug report,

it's likely the installer failed due to the following error:

2024-06-10 14:55:27,953 DEBUG probert.utils:85 Command `/snap/ubuntu-desktop-bootstrap/171/sbin/ntfsresize --no-action --force --no-progress-bar --info /dev/sda2` exited with result: 1
2024-06-10 14:55:27,953 DEBUG probert.utils:48 stdout: ------------------------------------------
2024-06-10 14:55:27,953 DEBUG probert.utils:50 ntfsresize v2021.8.22 (libntfs-3g)
2024-06-10 14:55:27,954 DEBUG probert.utils:50 Failed to read last sector (976766974): Invalid argument
2024-06-10 14:55:27,954 DEBUG probert.utils:50 HINTS: Either the volume is a RAID/LDM but it wasn't setup yet,
2024-06-10 14:55:27,954 DEBUG probert.utils:50 or it was not setup correctly (e.g. by not using mdadm --build ...),
2024-06-10 14:55:27,954 DEBUG probert.utils:50 or a wrong device is tried to be mounted,
2024-06-10 14:55:27,954 DEBUG probert.utils:50 or the partition table is corrupt (partition is smaller than NTFS),
2024-06-10 14:55:27,954 DEBUG probert.utils:50 or the NTFS boot sector is corrupt (NTFS size is not valid).
2024-06-10 14:55:27,954 DEBUG probert.utils:50 ERROR(22): Opening '/dev/sda2' as NTFS failed: Invalid argument
2024-06-10 14:55:27,954 DEBUG probert.utils:50 The device '/dev/sda2' doesn't have a valid NTFS.
2024-06-10 14:55:27,954 DEBUG probert.utils:50 Maybe you selected the wrong partition? Or the whole disk instead of a
2024-06-10 14:55:27,954 DEBUG probert.utils:50 partition (e.g. /dev/hda, not /dev/hda1)? This error might also occur
2024-06-10 14:55:27,954 DEBUG probert.utils:50 if the disk was incorrectly repartitioned (see the ntfsresize FAQ).
2024-06-10 14:55:27,954 DEBUG probert.utils:52 <empty stderr>
2024-06-10 14:55:27,954 DEBUG probert.utils:88 --------------------------------------------------
2024-06-10 14:55:27,954 DEBUG probert.filesystems:103 ntfs volume size not found: ntfsresize failure

and curtin's handling of the device's partition table data after the failure.

[Ovidiu Moraru (ovidiumoraru)]

The disk is a Windows dynamic disks with two partitions using the same drive letter, as attached in the screenshot. Removing this disk allowed me to proceed with the installation.

[Ovidiu Moraru (ovidiumoraru)]

Gparted doesn't seem to be able to identify the partitions on the disk.