ubuntu 24.04 crushes on install screen.

Bug #2063486 reported by Tomasz
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
subiquity
New
Undecided
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ubuntu-desktop-provision
Incomplete
Undecided
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Bug Description

dell insipron 7559, instalation of ubuntu 24.04 crushed. there is no logs

Tags: 24.04
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report. What do you mean 'there is no logs'? Could you check the content of /var/log/installer and share it here?

Changed in ubuntu-desktop-provision:
status: New → Incomplete
Revision history for this message
Tomasz (kreans) wrote :
  • logs Edit (64.9 KiB, application/x-tar)

I'm attaching the logs

Revision history for this message
Sebastien Bacher (seb128) wrote :

The issue seems to be

2024-04-26 14:48:56,605 DEBUG probert.utils:85 Command `/snap/ubuntu-desktop-bootstrap/171/sbin/ntfsresize --no-action --force --no-progress-bar --info /dev/sdb2` exited with result: 1
2024-04-26 14:48:56,605 DEBUG probert.utils:48 stdout: ------------------------------------------
2024-04-26 14:48:56,605 DEBUG probert.utils:50 ntfsresize v2021.8.22 (libntfs-3g)
2024-04-26 14:48:56,606 DEBUG probert.utils:50 $MFTMirr does not match $MFT (record 3).
2024-04-26 14:48:56,606 DEBUG probert.utils:50 ERROR(5): Opening '/dev/sdb2' as NTFS failed: Input/output error
2024-04-26 14:48:56,606 DEBUG probert.utils:50 NTFS is inconsistent. Run chkdsk /f on Windows then reboot it TWICE!
2024-04-26 14:48:56,606 DEBUG probert.utils:50 The usage of the /f parameter is very IMPORTANT! No modification was
2024-04-26 14:48:56,606 DEBUG probert.utils:50 and will be made to NTFS by this software until it gets repaired.

So it seems to try to resize a ntfs partition and fail at it.

Could you give the details on the partioning choices you made? Could you try checking the partition under windows maybe?

Revision history for this message
Tomasz (kreans) wrote :

I've not used windows for 4 years. I dont have possibility to start it.

But the problem was solved I had to reject my HDD disk and (this step was nesseery) turn off WiFi. Then installation passed.

To be honest I dont know if rejecting HDD was needed. Turning off WiFi was thing that fixed that issue.

Thanks

Revision history for this message
Sebastien Bacher (seb128) wrote :

weird, did you have an error trying to connect to a wifi AP before?

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