ubuntu desktop noble install; installer has frozen

Bug #2044632 reported by Chris Guiver
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This bug affects 1 person
Affects Status Importance Assigned to Milestone
subiquity
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Bug Description

Ubuntu Desktop (noble) install on
- hp prodesk 600 g3 sff (i5-7500, 8gb, nvidia geforce gt710 (gk208b) + intel graphics 630)

Options used
- manual partitioning
- use sda3 (unused|empty partition, but already formatted) for /
- re-use sda5 for /home

** Expected outcome

Install completes; i reboot & login to new system

** Actual outcome

installer has just stopped...

the installer window has been stuck for some time.. Bottom says "Setting up the system", but the three orange thingies just stopped, so no changes in window for ~20 mins (guess; window is static though without any change/movement)

See what journalctl shows below; but the primary desktop showed only wallpaper; and the ubuntu-desktop-installer window (static!) I moved to the second monitor; no other windows are on screen

Journalctl shows
--
Nov 26 17:11:13 ubuntu subiquity_log.2406[16886]: The Secure Boot key you've entered is not valid. The password used must be
Nov 26 17:11:13 ubuntu subiquity_log.2406[16886]: between 8 and 16 characters.
Nov 26 17:11:13 ubuntu subiquity_log.2406[16886]: Enter a password for Secure Boot. It will be asked again after a reboot.
Nov 26 17:11:13 ubuntu subiquity_log.2406[16886]: Enter the same password again to verify you have typed it correctly.
Nov 26 17:11:13 ubuntu subiquity_log.2406[16886]: Use of uninitialized value $_[1] in join or string at /usr/share/perl5/Debconf/DbDriver/Stack.pm line 111.
Nov 26 17:11:13 ubuntu subiquity_log.2406[16886]: Use of uninitialized value $_[1] in join or string at /usr/share/perl5/Debconf/DbDriver/Stack.pm line 111.
Nov 26 17:11:13 ubuntu subiquity_log.2406[16886]: Invalid password
Nov 26 17:11:13 ubuntu subiquity_log.2406[16886]: The Secure Boot key you've entered is not valid. The password used must be
Nov 26 17:11:13 ubuntu subiquity_log.2406[16886]: between 8 and 16 characters.
Nov 26 17:11:13 ubuntu subiquity_log.2406[16886]: Enter a password for Secure Boot. It will be asked again after a reboot.
Nov 26 17:11:13 ubuntu subiquity_log.2406[16886]: Enter the same password again to verify you have typed it correctly.
Nov 26 17:11:13 ubuntu subiquity_log.2406[16886]: Use of uninitialized value $_[1] in join or string at /usr/share/perl5/Debconf/DbDriver/Stack.pm line 111.
Nov 26 17:11:13 ubuntu subiquity_log.2406[16886]: Use of uninitialized value $_[1] in join or string at /usr/share/perl5/Debconf/DbDriver/Stack.pm line 111.
Nov 26 17:11:13 ubuntu subiquity_log.2406[16886]: Invalid password
Nov 26 17:11:13 ubuntu subiquity_log.2406[16886]: The Secure Boot key you've entered is not valid. The password used must be
Nov 26 17:11:13 ubuntu subiquity_log.2406[16886]: between 8 and 16 characters.
Nov 26 17:11:13 ubuntu subiquity_log.2406[16886]: Enter a password for Secure Boot. It will be asked again after a reboot.
Nov 26 17:11:13 ubuntu subiquity_log.2406[16886]: Enter the same password again to verify you have typed it correctly.
Nov 26 17:11:13 ubuntu subiquity_log.2406[16886]: Use of uninitialized value $_[1] in join or string at /usr/share/perl5/Debconf/DbDriver/Stack.pm line 111.

snippet; this is repeated a lot! but no window has appeared for me to enter any password. after the window was static for 15+ mins

i opened a terminal & watched `top` for movement and
- ubuntu_desktop_ (installer) sits above 100%
- and update-securebo sits ~ 15.6%
in apparent loop

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: subiquity (unknown)
ProcVersionSignature: Ubuntu 6.5.0-9.9-generic 6.5.3
Uname: Linux 6.5.0-9-generic x86_64
NonfreeKernelModules: zfs
ApportVersion: 2.27.0-0ubuntu6
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.487
CloudArchitecture: x86_64
CloudID: nocloud
CloudName: unknown
CloudPlatform: nocloud
CloudSubPlatform: seed-dir (/var/lib/cloud/seed/nocloud)
CurrentDesktop: ubuntu:GNOME
Date: Sun Nov 26 17:11:56 2023
DesktopInstallerRev: 1276
LiveMediaBuild: Ubuntu 24.04 "Noble Numbat" - Daily amd64 (20231125)
ProcEnviron:
 LANG=C.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
RebootRequiredPkgs: Error: path contained symlinks.
SourcePackage: subiquity
Symptom: installation
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Chris Guiver (guiverc) wrote :
Chris Guiver (guiverc)
description: updated
Revision history for this message
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/2044632

tags: added: iso-testing
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