subiquity

install failed crashed with CalledProcessError (UEFI boot order)

Bug #2033344 reported by Choy Boy on 2023-08-29

This bug report is a duplicate of: Bug #2018280: Invalid BootEntry while reordering boot entries on some UEFI implementations. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	subiquity	New	Undecided	Unassigned

Bug Description

Hi, I have a serious problem when I tried to download Ubuntu 23.04 onto my desktop. It would be greatly appreciated if you could look into this. Thank you.

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: subiquity (unknown)
ProcVersionSignature: Ubuntu 6.2.0-20.20-generic 6.2.6
Uname: Linux 6.2.0-20-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.480
CurtinAptConfig: /var/log/installer/subiquity-curtin-apt.conf
Date: Tue Aug 29 04:31:25 2023
DesktopInstallerRev: 939
ExecutablePath: /snap/ubuntu-desktop-installer/939/bin/subiquity/subiquity/cmd/server.py
InterpreterPath: /snap/ubuntu-desktop-installer/939/usr/bin/python3.10
LiveMediaBuild: Ubuntu 23.04 "Lunar Lobster" - Release amd64 (20230418)
Lsusb:
Bus 002 Device 002: ID 0781:55a9 SanDisk Corp. SanDisk 3.2Gen1
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 413c:4503 Dell Computer Corp. Dell Universal Receiver
Bus 001 Device 003: ID 8087:0033 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. XPS 8960
ProcAttrCurrent: snap.hostname-desktop-installer.subiquity-server (complain)
ProcCmdline: /snap/hostname-desktop-installer/939/usr/bin/python3.10 -m subiquity.cmd.server --use-os-prober --storage-version=2 --postinst-hooks-dir=/snap/hostname-desktop-installer/939/etc/subiquity/postinst.d
ProcEnviron:
LANG=C.UTF-8
LD_LIBRARY_PATH=<set>
PATH=(custom, no user)
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz nomodeset layerfs-path=minimal.standard.live.squashfs --- quiet splash
Python3Details: /usr/bin/python3.11, Python 3.11.2, python3-minimal, 3.11.2-1
PythonDetails: N/A
SnapChannel:

SnapRevision: 939
SnapUpdated: False
SnapVersion: 0+git.1dbbc6f7
SourcePackage: subiquity
Title: install failed crashed with CalledProcessError
UdiLog: Error: [Errno 40] Too many levels of symbolic links: '/var/log/installer/ubuntu_desktop_installer.log'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/26/2023
dmi.bios.release: 1.2
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.1
dmi.board.name: 0XD433
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvr1.2.1:bd07/26/2023:br1.2:svnDellInc.:pnXPS8960:pvr:rvnDellInc.:rn0XD433:rvrA01:cvnDellInc.:ct3:cvrNotSpecified:sku0BC0:
dmi.product.family: XPS
dmi.product.name: XPS 8960
dmi.product.sku: 0BC0
dmi.sys.vendor: Dell Inc.

Tags:

Revision history for this message

Choy Boy (choyboy) wrote on 2023-08-29:

CrashDB.txt Edit (162 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (83.5 KiB, text/plain; charset="utf-8")
CurtinErrors.gz Edit (23.2 KiB, application/x-gzip)
CurtinLog.txt Edit (157.8 KiB, text/plain; charset="utf-8")
CurtincurthooksConfig.txt Edit (2.8 KiB, text/plain; charset="utf-8")
CurtinextractConfig.txt Edit (2.7 KiB, text/plain; charset="utf-8")
CurtininitialConfig.txt Edit (339 bytes, text/plain; charset="utf-8")
CurtinpartitioningConfig.txt Edit (1.3 KiB, text/plain; charset="utf-8")
DesktopInstallerLog.txt Edit (35.7 KiB, text/plain; charset="utf-8")
InstallerServerLog.txt Edit (185.7 KiB, text/plain; charset="utf-8")
InstallerServerLogInfo.txt Edit (20.9 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (62.5 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.4 KiB, text/plain; charset="utf-8")
Lsusb-t.txt Edit (576 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (23.7 KiB, text/plain; charset="utf-8")
ProbeData.txt Edit (89.1 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.7 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (39.5 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (10.9 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (1.4 KiB, text/plain; charset="utf-8")
Syslog.txt Edit (792.5 KiB, text/plain; charset="utf-8")
Traceback.txt Edit (2.6 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (372.2 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (3.6 MiB, text/plain; charset="utf-8")

information type:

Private → Public

Dan Bungert (dbungert) on 2023-08-29

summary:

- install failed crashed with CalledProcessError
+ install failed crashed with CalledProcessError (UEFI boot order)

Revision history for this message

Olivier Gayot (ogayot) wrote on 2023-09-01:

Hello and thank you for your bug report.

It seems that the UEFI implementation on your system allows for a BootCurrent setting that does not have an associated BootXXXX entry. When trying to set the install media as the first boot entry, efibootmgr raises an exception because of it.

By default, after an install, curtin tries to set the install media as the default boot entry, i.e., BootOrder="$BootCurrent:$BootOrder"

Since we got multiple private reports of the same problem, I've created a public one and will merge your bug report into it: https://bugs.launchpad.net/curtin/+bug/2018280

A fix has been committed to disable the reordering of UEFI boot entries but there might be another fix needed to address the bug.

Thanks,
Olivier