The screen stays blank flashing (even after installation)

Bug #2031303 reported by Fabricio Orrala
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
subiquity
New
Undecided
Unassigned

Bug Description

When I installed Ubuntu, I had a second monitor connected via HDMI. The main screen (the laptop) often blinked but other times stayed in total blank. To complete the installation I drag and drop the window to the secondary screen. The secondary screen was fine. After finishing the installation and updating the packages, the secondary screen stopped working, the HDMI is not detected. The main screen has 2560x1600 resolution and the secondary (Via HDMI) has 4330x1440 resolution pixels.

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: subiquity (unknown)
ProcVersionSignature: Ubuntu 6.2.0-27.28-generic 6.2.15
Uname: Linux 6.2.0-27-generic x86_64
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Mon Aug 14 05:39:16 2023
InstallationDate: Installed on 2023-07-20 (24 days ago)
InstallationMedia: Ubuntu 23.04 "Lunar Lobster" - Release amd64 (20230418)
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
SourcePackage: subiquity
Symptom: installation
UpgradeStatus: No upgrade log present (probably fresh install)

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Fabricio Orrala (fzzio) wrote :
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