Stellarium reports Record Error 20032

[Chris Dixon]

I am new to this software. I installed Stellarium Version 16 and everything seems to have installed OK but after starting the software reports Record Error 20032 and to contact Customer Services? I am using Windows 7 Pro on a three screen self built ASUS Workstation computer based on a Intel i7 processor.

Any help in resolving this problem would be appreciated.

[Alexander Wolf (alexwolf)]

Please attach log.txt from Stellarium (Start -> Programs -> Stellarium -> Last run log)

[Chris Dixon (dixy432)]

Please find attached one Stellarium log file as of this lunch time 26/11/2017 UK GMT timings
Regards,
Chris,

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of Alexander Wolf
Sent: 26 November 2017 02:50
To: <email address hidden>
Subject: [Bug 1734498] Re: Stellarium reports Record Error 20032

Please attach log.txt from Stellarium (Start -> Programs -> Stellarium
-> Last run log)

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You received this bug notification because you are subscribed to the bug report.
https://bugs.launchpad.net/bugs/1734498

Title:
  Stellarium reports Record Error 20032

Status in Stellarium:
  New

Bug description:
  I am new to this software. I installed Stellarium Version 16 and
  everything seems to have installed OK but after starting the software
  reports Record Error 20032 and to contact Customer Services? I am
  using Windows 7 Pro on a three screen self built ASUS Workstation
  computer based on a Intel i7 processor.

  Any help in resolving this problem would be appreciated.

To manage notifications about this bug go to:
https://bugs.launchpad.net/stellarium/+bug/1734498/+subscriptions

[Alexander Wolf (alexwolf)]

Could you run Stellarium in ANGLE mode?

[Chris Dixon (dixy432)]

Just tried it. Yes, Alex, Stellarium runs without error in Angle mode

I have two dual graphic cards in this computer and use three monitors
details
AMD Radeon HD 7700 Series [Display adapter]
ASUS R7 250X Series [Display adapter]
LG 23MP65 [Monitor] (23.1"vis, s/n 185654, February 2014)
LG IPS234 [Monitor] (23.1"vis, s/n 304NDPHG7312, January 2013)
LG IPS235 [Monitor] (23.1"vis, s/n 205MAZV3L781, January 2012)

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of Alexander Wolf
Sent: 26 November 2017 13:27
To: <email address hidden>
Subject: [Bug 1734498] Re: Stellarium reports Record Error 20032

Could you run Stellarium in ANGLE mode?

--
You received this bug notification because you are subscribed to the bug report.
https://bugs.launchpad.net/bugs/1734498

Title:
  Stellarium reports Record Error 20032

Status in Stellarium:
  New

Bug description:
  I am new to this software. I installed Stellarium Version 16 and
  everything seems to have installed OK but after starting the software
  reports Record Error 20032 and to contact Customer Services? I am
  using Windows 7 Pro on a three screen self built ASUS Workstation
  computer based on a Intel i7 processor.

  Any help in resolving this problem would be appreciated.

To manage notifications about this bug go to:
https://bugs.launchpad.net/stellarium/+bug/1734498/+subscriptions

[Alexander Wolf (alexwolf)]

OK, it's definitely driver problem. Could you check drivers for your graphics card?

[Chris Dixon (dixy432)]

Alex, I have just checked the graphics drivers and I have the latest software Radeon version 17.11.2 Crimson ReLive so should be working OK, I upgraded these last night but yet still have the error?

I have just run Stellarium in OpenGL diagnostic mode to see if there are any clues, attached is the log file

Can you see anything obvious?

Regards,
Chris

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of Alexander Wolf
Sent: 26 November 2017 14:54
To: <email address hidden>
Subject: [Bug 1734498] Re: Stellarium reports Record Error 20032

OK, it's definitely driver problem. Could you check drivers for your graphics card?

--
You received this bug notification because you are subscribed to the bug report.
https://bugs.launchpad.net/bugs/1734498

Title:
  Stellarium reports Record Error 20032

Status in Stellarium:
  New

Bug description:
  I am new to this software. I installed Stellarium Version 16 and
  everything seems to have installed OK but after starting the software
  reports Record Error 20032 and to contact Customer Services? I am
  using Windows 7 Pro on a three screen self built ASUS Workstation
  computer based on a Intel i7 processor.

  Any help in resolving this problem would be appreciated.

To manage notifications about this bug go to:
https://bugs.launchpad.net/stellarium/+bug/1734498/+subscriptions

[Alexander Wolf (alexwolf)]

I don't see obvious problems, sorry. Could you show log.txt from ANGLE mode also?

P.S. Could you install latest beta in separate directory and check it too?

[Chris Dixon (dixy432)]

Alex, attached is the Angle Log file,

I will try later to download the beta version to see if that helps,

I have also emailed AMD to see if they can help, but that will be slow time reply

Regards,
Chris,

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of Alexander Wolf
Sent: 26 November 2017 18:20
To: <email address hidden>
Subject: [Bug 1734498] Re: Stellarium reports Record Error 20032

I don't see obvious problems, sorry. Could you show log.txt from ANGLE mode also?

P.S. Could you install latest beta in separate directory and check it too?

--
You received this bug notification because you are subscribed to the bug report.
https://bugs.launchpad.net/bugs/1734498

Title:
  Stellarium reports Record Error 20032

Status in Stellarium:
  New

Bug description:
  I am new to this software. I installed Stellarium Version 16 and
  everything seems to have installed OK but after starting the software
  reports Record Error 20032 and to contact Customer Services? I am
  using Windows 7 Pro on a three screen self built ASUS Workstation
  computer based on a Intel i7 processor.

  Any help in resolving this problem would be appreciated.

To manage notifications about this bug go to:
https://bugs.launchpad.net/stellarium/+bug/1734498/+subscriptions

[gzotti (georg-zotti)]

Google for "Record Error 20032" indicates ATI/AMD driver issues. Nothing we can do about, sorry. If it works with ANGLE, use it.

[Chris Dixon (dixy432)]

Thanks to Alex Wolf I finally found the problem and the cure. Alex you were right it was the AMD drivers, but not the normal drivers but the ones for Radeon Re-Live which monitor games and allow the player to replay the program again. I spoke with AMD technicians and they recommended I uninstall all their drivers, then reboot and then reinstall. But I had an incline there was something else too, so I uninstalled all of AMD Radeon Re-Live, rebooted, then went to C:\AMD and removed any old drivers, (there was multiple versions there), then rebooted again. I did not reinstall Radeon Re-Live.

I than ran Stellarium and found PlaysTV tried to also record, so I uninstalled that program too; now Stellarium runs perfect in normal OpenGL mode without any glitches and no Record Errors too.

Thanks everyone, Stellarium is now working perfect :-)
Regards,
Chris,