Crashes on launch

[Geoffrey Walker]

Stellarium Version 13.1 Wide Angle crashes on launch. (Version 13.2 not compatible)

 Message Box appears - stellarium has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Option Close Program.

Running Windows 10 Pro 64 Bit version
Display adaptor Mobile Intel(R) 4 Series Express Chipset Family. Driver version 8.15.10.2182

Was running alright until recently. Do not if there was a Windows update that may have caused the problem.
Cannot find log.txt file so am unable to pass on information.

[gzotti (georg-zotti)]

How is V0.13.2 not compatible?
Does V0.14 work? ANGLE mode? (See FAQ for details). Logfile can be found in the start menu Stellarium->Last Run Log.

[Geoffrey Walker (geoff1walker)]

I have installed version 14, and I now get an additional message. "Your
OpenGL subsystem has problems, see log for details. Ignore and suppress this
notification in the future, and try to continue in a degraded mode anyway?
Options Ignore Abort.

The Log file has not been created, I believe because the program has not
run properly.

Do you have any more Ideas.

My computer is a Samsung R510.

Regards Geoff Walker.

In a message dated 19-Nov-15 11:05:42 P.M. GMT Standard Time,
<email address hidden> writes:

How is V0.13.2 not compatible?
Does V0.14 work? ANGLE mode? (See FAQ for details). Logfile can be found
in the start menu Stellarium->Last Run Log.

** Changed in: stellarium
Status: New => Incomplete

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You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1518055

Title:
Crashes on launch

Status in Stellarium:
Incomplete

Bug description:
Stellarium Version 13.1 Wide Angle crashes on launch. (Version 13.2
not compatible)

Message Box appears - stellarium has stopped working A problem caused the
program to stop working correctly. Windows will close the program and notify
 you if a solution is available.
Option Close Program.

Running Windows 10 Pro 64 Bit version
Display adaptor Mobile Intel(R) 4 Series Express Chipset Family. Driver
version 8.15.10.2182

Was running alright until recently. Do not if there was a Windows update
that may have caused the problem.
Cannot find log.txt file so am unable to pass on information.

To manage notifications about this bug go to:
https://bugs.launchpad.net/stellarium/+bug/1518055/+subscriptions

[gzotti (georg-zotti)]

I am sure the logfile has been created. This Intel Express chipset underperforms, this is why the tests fail. The FAQ on V0.14 says more what you can try, I will not repeat myself.

[Geoffrey Walker (geoff1walker)]

Faulting application name: stellarium.exe, version: 0.0.0.0, time stamp:
0x562b5294
Faulting module name: stellarium.exe, version: 0.0.0.0, time stamp:
0x562b5294
Exception code: 0xc000041d
Fault offset: 0x0000000000057220
Faulting process id: 0x17a4
Faulting application start time: 0x01d123a52990665e
Faulting application path: C:\Program Files\Stellarium\stellarium.exe
Faulting module path: C:\Program Files\Stellarium\stellarium.exe
Report Id: db940ba4-712a-4950-a81c-de4b4bf908fd
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: stellarium.exe, version: 0.0.0.0, time stamp:
0x562b5294
Faulting module name: stellarium.exe, version: 0.0.0.0, time stamp:
0x562b5294
Exception code: 0xc0000005
Fault offset: 0x0000000000057220
Faulting process id: 0x17a4
Faulting application start time: 0x01d123a52990665e
Faulting application path: C:\Program Files\Stellarium\stellarium.exe
Faulting module path: C:\Program Files\Stellarium\stellarium.exe
Report Id: 8d9fc9c7-6670-4caf-b8ff-ec44f0894d27
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: stellarium.exe, version: 0.0.0.0, time stamp:
0x562b5294
Faulting module name: stellarium.exe, version: 0.0.0.0, time stamp:
0x562b5294
Exception code: 0xc000041d
Fault offset: 0x0000000000057220
Faulting process id: 0x1638
Faulting application start time: 0x01d12390ef56ee60
Faulting application path: C:\Program Files\Stellarium\stellarium.exe
Faulting module path: C:\Program Files\Stellarium\stellarium.exe
Report Id: 1cf67519-5963-4307-97e1-7c2b886c3c81
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: stellarium.exe, version: 0.0.0.0, time stamp:
0x562b5294
Faulting module name: stellarium.exe, version: 0.0.0.0, time stamp:
0x562b5294
Exception code: 0xc0000005
Fault offset: 0x0000000000057220
Faulting process id: 0x1638
Faulting application start time: 0x01d12390ef56ee60
Faulting application path: C:\Program Files\Stellarium\stellarium.exe
Faulting module path: C:\Program Files\Stellarium\stellarium.exe
Report Id: e08dedc9-8df1-4f23-b571-847ec41b862a
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: stellarium.exe, version: 0.0.0.0, time stamp:
0x54439763
Faulting module name: stellarium.exe, version: 0.0.0.0, time stamp:
0x54439763
Exception code: 0xc0000005
Fault offset: 0x0000000000051b73
Faulting process id: 0xe44
Faulting application start time: 0x01d11fea27ddb3c2
Faulting application path: C:\Program Files\Stellarium\stellarium.exe
Faulting module path: C:\Program Files\Stellarium\stellarium.exe
Report Id: aa22037d-88b5-46f1-b3a0-101905c68fc1
Faulting package full name:
Faulting package-relative application ID:

These are the some of the entries I can find in events log file.

In a message dated 20-Nov-15 2:41:04 P.M. GMT Standard Time,
<email address hidden> writes:

I am sure the logfile has been created. This Intel Express chipset
underperforms, this is why the tests fail. The FAQ on V0.14 says more
what you can try, I will not repeat myself.
...

[gzotti (georg-zotti)]

>and try to continue in a degraded mode anyway?
>Options Ignore Abort.
>
>The Log file has not been created, I believe because the program has not
>run properly.
>
>Do you have any more Ideas.

Did you ignore or abort?
We need Stellarium's logfile, not Windows' crash event log.
In any case, you may be lucky to follow the ANGLE path as described in the FAQ. If not, use V0.12.

[Geoffrey Walker (geoff1walker)]

Finally I have found the log file that you required, it was in the
/AppData/Roaming/Stellarium folder which was hidden. I had to search the entire
drive for log.txt fiIes. Which I now have attached the file as you requested.
I now hope this will help you resolve my problem.

Sorry for the time taken to find the requested file.

Many thanks Geoff W.

In a message dated 21-Nov-15 2:06:09 P.M. GMT Standard Time,
<email address hidden> writes:

>and try to continue in a degraded mode anyway?
>Options Ignore Abort.
>
>The Log file has not been created, I believe because the program has not
>run properly.
>
>Do you have any more Ideas.

Did you ignore or abort?
We need Stellarium's logfile, not Windows' crash event log.
In any case, you may be lucky to follow the ANGLE path as described in the
FAQ. If not, use V0.12.

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1518055

Title:
Crashes on launch

Status in Stellarium:
Incomplete

Bug description:
Stellarium Version 13.1 Wide Angle crashes on launch. (Version 13.2
not compatible)

Message Box appears - stellarium has stopped working A problem caused the
program to stop working correctly. Windows will close the program and notify
 you if a solution is available.
Option Close Program.

Running Windows 10 Pro 64 Bit version
Display adaptor Mobile Intel(R) 4 Series Express Chipset Family. Driver
version 8.15.10.2182

Was running alright until recently. Do not if there was a Windows update
that may have caused the problem.
Cannot find log.txt file so am unable to pass on information.

To manage notifications about this bug go to:
https://bugs.launchpad.net/stellarium/+bug/1518055/+subscriptions

[gzotti (georg-zotti)]

The log indicates some trouble with the telescope plugin. Edit config.ini (in the same hidden directory) and in section named [plugins_load_at_startup] set TelescopeControl=false. Or delete config.ini to create a new one.

Also note that as expected your outdated graphics hardware likely will show some artifacts. You can try with the link to ANGLE mode. Plus, follow FAQ about 0.14 to set your DirectX to version 9.

[Geoffrey Walker (geoff1walker)]

Thank you for your help, I have marked Wide Angle as true, and Telescope
Control as false, and it was the latter change that allowed the software to
run. The only thing is that the bottom tool bar is missing.

Many thanks.

Geoff W.

In a message dated 22-Nov-15 12:55:52 P.M. GMT Standard Time,
<email address hidden> writes:

The log indicates some trouble with the telescope plugin. Edit
config.ini (in the same hidden directory) and in section named
[plugins_load_at_startup] set TelescopeControl=false. Or delete
config.ini to create a new one.

Also note that as expected your outdated graphics hardware likely will
show some artifacts. You can try with the link to ANGLE mode. Plus,
follow FAQ about 0.14 to set your DirectX to version 9.

** Changed in: stellarium
Assignee: (unassigned) => gzotti (georg-zotti)

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1518055

Title:
Crashes on launch

Status in Stellarium:
Incomplete

Bug description:
Stellarium Version 13.1 Wide Angle crashes on launch. (Version 13.2
not compatible)

Message Box appears - stellarium has stopped working A problem caused the
program to stop working correctly. Windows will close the program and notify
 you if a solution is available.
Option Close Program.

Running Windows 10 Pro 64 Bit version
Display adaptor Mobile Intel(R) 4 Series Express Chipset Family. Driver
version 8.15.10.2182

Was running alright until recently. Do not if there was a Windows update
that may have caused the problem.
Cannot find log.txt file so am unable to pass on information.

To manage notifications about this bug go to:
https://bugs.launchpad.net/stellarium/+bug/1518055/+subscriptions

[gzotti (georg-zotti)]

No idea about wide angle. If you don't see the buttons, you must use ANGLE mode and follow FAQ about 0.14 to set your DirectX to version 9.

[gzotti (georg-zotti)]

We can close this. GPU is outdated.