stx.2.0: StarlingX Openstack error after changing the password

Bug #1853428 reported by Sai Chandu Behara on 2019-11-21
This bug affects 1 person
Affects Status Importance Assigned to Milestone
chen haochuan

Bug Description

We are facing some issues on Openstack on StarlingX. We are using StarlingX R2.0. Openstack is running fine. But, The Main VM is asking for password Change due to password expire. I have changed the password. After that, Openstack webpage is not accessing. It's getting " Timed out " And when i revert the old snapshot, then openstack webpage is working fine. Is there any connection between VM password and Openstack/openstack webpage.

Thanks & Regards
Sai Chandu Behara

Ghada Khalil (gkhalil) wrote :

Assigning to distro.openstack PL for review/follow-up.
Not sure if there is enough information here. Follow-up with the reporter is likely needed.

@Sai, please use the starlingx bug template:

tags: added: stx.distro.openstack
summary: - StarlingX Openstack error after changing the password
+ stx.2.0: StarlingX Openstack error after changing the password
Changed in starlingx:
assignee: nobody → yong hu (yhu6)
yong hu (yhu6) wrote :

did you actually change the password for the VM (what OS??) which was created by OpenStack?

Please provide more information for debugging.

As well, running "collect" cmd on all nodes (controllers and compute nodes) will zip all necessary files (including log files) for the issue diagnosis.

tags: added: stx.2.0
Changed in starlingx:
status: New → Incomplete
yong hu (yhu6) wrote :

@Martin, please make a plan to work on this issue.

Changed in starlingx:
assignee: yong hu (yhu6) → chen haochuan (martin1982)
yong hu (yhu6) wrote :

need more logs (you can get them by "collect" cmd).

Changed in starlingx:
importance: Undecided → Medium

I'm trying to get the logs using " collect " commend, getting some error.

controller-0:~$ collect
[sudo] password for sysadmin:
collecting data from 1 host(s): controller-0
collecting controller-0_20191226.053846 ... failed
Error: failed to collect from controller-0 (reason:10:operation timeout)

please let me know next steps.

Thanks & Regards
Sai Chandu Behara

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