Ubuntu login form in USC misleads people into creating extra accounts

Bug #1227524 reported by cm-t ๐Ÿฆ„๐Ÿ‚๐ŸŒˆ๐ŸŽต
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
software-center (Ubuntu)
New
Undecided
Unassigned

Bug Description

I was thinking that the login form on the software center is well designed for new people, not for people having allready an ubuntu one account because the link to log in with an existing account is not enought 'viewable'.

This story made me think I was not so wrong: http://www.reddit.com/r/Ubuntu/comments/1momqg/website_to_make_an_ubuntu_software_account/

Short story:
>i got the ubuntu-one account working by creating my account on the website. but from what i can tell the ubuntu-software account needs to be created from the GUI in the software center.

The guy say having an ubuntu one account, but have an issue with the CAPTCHA (because he thinks he must create a new account). I think design can solve this, so user will not be lead to create a new account.

(PS: might not be an USC bug but an ubuntu-sso, please move this bug to the decent project)

description: updated
description: updated
summary: - Ubuntu login form in USC let user think he must create a decaced account
+ Ubuntu login form in USC let user think he must create a dedicaced
+ account
summary: - Ubuntu login form in USC let user think he must create a dedicaced
+ Ubuntu login form in USC lets user thinks he must create a dedicaced
account
Revision history for this message
cm-t ๐Ÿฆ„๐Ÿ‚๐ŸŒˆ๐ŸŽต (cm-t) wrote : Re: Ubuntu login form in USC lets user thinks he must create a dedicaced account

Hi,

I am not sure this bug is a duplicate of: "captcha not loading".

This bug is about a design/ergonomy issue that lead users to create a new account (CAPTCHA working or not) because 'creating a new account' is too much visible than 'login with an existing account'; moreover the user might don't understand that the account to login is the same for all ubuntu account (and think again he must create a new one).

After that, it is possible that users who went lead to create a new account can't create it because of the bug #1193141 but it is not the point of this bug.

Revision history for this message
Matthew Paul Thomas (mpt) wrote :

You're right, cm-t, the bugs are unrelated.

summary: - Ubuntu login form in USC lets user thinks he must create a dedicaced
- account
+ Ubuntu login form in USC misleads people into creating extra accounts
dobey (dobey)
affects: software-center → software-center (Ubuntu)
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