Ubuntu Core 20 randomly fails to boot and asking for recovery key
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
snapd |
Triaged
|
Medium
|
Unassigned |
Bug Description
Summary:
We are working on Dell EGW devices using the Ubuntu 20.04 Core from Canonical. Our EGW device is using TMP device from Infineon SLB9665 FW 6.3.
During Ubuntu Core installation boot is stuck at “please enter the recovery key for disk <LONG_DISK_NAME>” (which we don’t have, we have never inserted it, it is configured by itself).
Following are the steps to reproduce:
1. Enable TPM and Secure boot in BIOS.
2. Clear TPM in BIOS
3. Boot into live Ubuntu USB key.
4. Flash ubuntu-
5. Reboot and remove live Ubuntu USB key.
Expected behavior:
The system could boot into OS normally.
Observed behavior:
The system is stuck in the console with an activated encrypted device issue.
Failure rate: 100%
tags: | added: bug |
Changed in snapd: | |
status: | New → Triaged |
importance: | Undecided → Medium |
Hi,
I did not get any response yet. This very critical issue for us. All our devices gets stuck during installation.
Please help.
Thank you