All installed snaps are broken after upgrading to Focal

[Marcelo Cerri]

I upgraded my system from Eoan to Focal using do-release-upgrade. The upgrade went fine but I'm noticing that several snaps that were previously installed are now failing to run.

For example:

$ mattermost-desktop
/snap/mattermost-desktop/169/snap/command-chain/desktop-launch: line 50: /home/mhcerri/.config/user-dirs.dirs: Permission denied
sed: can't read /home/mhcerri/.config/user-dirs.dirs: Permission denied
/snap/mattermost-desktop/169/snap/command-chain/desktop-launch: line 238: /home/mhcerri/.config/user-dirs.dirs: Permission denied
cp: cannot open '/home/mhcerri/.config/user-dirs.locale' for reading: Permission denied
/snap/mattermost-desktop/169/snap/command-chain/desktop-launch: line 243: /home/mhcerri/.config/user-dirs.locale: Permission denied
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
/snap/mattermost-desktop/169/snap/command-chain/desktop-launch: line 20: /snap/mattermost-desktop/169/gnome-platform/usr/lib/x86_64-linux-gnu/libgtk-3-0/gtk-query-immodules-3.0: No such file or directory
ERROR: /snap/mattermost-desktop/169/gnome-platform/usr/lib/x86_64-linux-gnu/libgtk-3-0/gtk-query-immodules-3.0 exited abnormally with status 127
/snap/mattermost-desktop/169/opt/Mattermost/mattermost-desktop: error while loading shared libraries: libgdk_pixbuf-2.0.so.0: cannot open shared object file: No such file or directory

$ solvespace
/snap/solvespace/36/snap/command-chain/desktop-launch: line 50: /home/mhcerri/.config/user-dirs.dirs: Permission denied
sed: can't read /home/mhcerri/.config/user-dirs.dirs: Permission denied
/snap/solvespace/36/snap/command-chain/desktop-launch: line 238: /home/mhcerri/.config/user-dirs.dirs: Permission denied
cp: cannot open '/home/mhcerri/.config/user-dirs.locale' for reading: Permission denied
/snap/solvespace/36/snap/command-chain/desktop-launch: line 243: /home/mhcerri/.config/user-dirs.locale: Permission denied
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
realpath: '': No such file or directory
/snap/solvespace/36/snap/command-chain/desktop-launch: line 20: /snap/solvespace/36/gnome-platform/usr/lib/x86_64-linux-gnu/libgtk-3-0/gtk-query-immodules-3.0: No such file or directory
ERROR: /snap/solvespace/36/gnome-platform/usr/lib/x86_64-linux-gnu/libgtk-3-0/gtk-query-immodules-3.0 exited abnormally with status 127
/snap/solvespace/36/usr/bin/solvespace: error while loading shared libraries: libGL.so.1: cannot open shared object file: No such file or directory

I had the same issue with spotify and so-trello. Removing the snap and installing them again solved the problem though.

[Ian Johnson (anonymouse67)]

Hi, can you post the output of the following commands:

journalctl -e --no-pager -u snapd.service

snap changes

ls -lah /var/lib/snapd/seccomp/bpf/

Thanks

[Zygmunt Krynicki (zyga)]

When this fails, what is the output of:

snap version

sudo aa-status

[Marcelo Cerri (mhcerri)]

mhcerri@gallifrey ~$ snap version
snap 2.44.3+20.04
snapd 2.44.3+20.04
series 16
ubuntu 20.04
kernel 5.4.0-21-generic
mhcerri@gallifrey ~$ sudo aa-status
[sudo] password for mhcerri:
apparmor module is loaded.
81 profiles are loaded.
76 profiles are in enforce mode.
   /snap/core/4917/usr/lib/snapd/snap-confine
   /snap/core/4917/usr/lib/snapd/snap-confine//mount-namespace-capture-helper
   /snap/core/8935/usr/lib/snapd/snap-confine
   /snap/core/8935/usr/lib/snapd/snap-confine//mount-namespace-capture-helper
   /usr/bin/evince
   /usr/bin/evince-previewer
   /usr/bin/evince-previewer//sanitized_helper
   /usr/bin/evince-thumbnailer
   /usr/bin/evince//sanitized_helper
   /usr/bin/lxc-start
   /usr/bin/man
   /usr/bin/msmtp
   /usr/bin/msmtp//helpers
   /usr/bin/surf
   /usr/lib/NetworkManager/nm-dhcp-client.action
   /usr/lib/NetworkManager/nm-dhcp-helper
   /usr/lib/connman/scripts/dhclient-script
   /usr/lib/cups/backend/cups-pdf
   /usr/lib/lightdm/lightdm-guest-session
   /usr/lib/lightdm/lightdm-guest-session//chromium
   /usr/lib/snapd/snap-confine
   /usr/lib/snapd/snap-confine//mount-namespace-capture-helper
   /usr/lib/telepathy/mission-control-5
   /usr/lib/telepathy/telepathy-*
   /usr/lib/telepathy/telepathy-*//pxgsettings
   /usr/lib/telepathy/telepathy-*//sanitized_helper
   /usr/lib/telepathy/telepathy-ofono
   /usr/sbin/cups-browsed
   /usr/sbin/cupsd
   /usr/sbin/cupsd//third_party
   /usr/sbin/tcpdump
   /{,usr/}sbin/dhclient
   docker-default
   ippusbxd
   libreoffice-senddoc
   libreoffice-soffice//gpg
   libreoffice-xpdfimport
   libvirtd
   libvirtd//qemu_bridge_helper
   lsb_release
   lxc-container-default
   lxc-container-default-cgns
   lxc-container-default-with-mounting
   lxc-container-default-with-nesting
   man_filter
   man_groff
   nvidia_modprobe
   nvidia_modprobe//kmod
   snap-update-ns.chromium
   snap-update-ns.code
   snap-update-ns.core
   snap-update-ns.glances
   snap-update-ns.kernel-tracking-bugs-utility
   snap-update-ns.mattermost-desktop
   snap-update-ns.riot-web
   snap-update-ns.shattered-pixel-dungeon
   snap-update-ns.snapcraft
   snap-update-ns.so-trello
   snap-update-ns.solvespace
   snap-update-ns.spotify
   snap.chromium.chromedriver
   snap.chromium.chromium
   snap.core.hook.configure
   snap.glances.glances
   snap.kernel-tracking-bugs-utility.tb
   snap.mattermost-desktop.mattermost-desktop
   snap.riot-web.riot-web
   snap.shattered-pixel-dungeon.shattered-pixel-dungeon
   snap.so-trello.so-trello
   snap.so-trello.trellotool
   snap.solvespace.cli
   snap.solvespace.solvespace
   snap.spotify.spotify
   udm-extractor
   url-dispatcher-bad-url-helper
   virt-aa-helper
5 profiles are in complain mode.
   libreoffice-oopslash
   libreoffice-soffice
   snap.code.code
   snap.code.url-handler
   snap.snapcraft.snapcraft
9 processes have profiles defined.
9 processes are in enforce mode.
   /usr/sbin/cups-browsed (3987018)
   /usr/sbin/cupsd (3987017)
   /usr/lib/cups/notifier/dbus (3987194) /usr/sbin/cupsd
   /usr/sbin/libvirtd (1657) libvirtd
   /snap/spotify/41/usr/share/spotify/spotify (2437995) snap.spotify.spotify
   /snap/spotify/41/usr/share/spotify/spotify (2438101...

[Marcelo Cerri (mhcerri)]

$ journalctl -e --no-pager -u snapd.service > snapd.txt
mhcerri@gallifrey ~$ snap changes
ID Status Spawn Ready Summary
734 Done yesterday at 17:07 -03 yesterday at 17:08 -03 Auto-refresh snap "chromium"
735 Done today at 08:54 -03 today at 08:54 -03 Remove "so-trello" snap
736 Done today at 08:54 -03 today at 08:55 -03 Install "so-trello" snap

mhcerri@gallifrey ~$ ls -lah /var/lib/snapd/seccomp/bpf/
total 324K
drwxr-xr-x 2 root root 4.0K Apr 16 08:55 .
drwxr-xr-x 4 root root 4.0K Jul 17 2017 ..
-rw-r--r-- 1 root root 152 Mar 12 2019 global.bin
-rw-r--r-- 1 root root 6.6K Apr 15 06:22 snap.chromium.chromedriver.bin
-rw-r--r-- 1 root root 13K Apr 15 06:22 snap.chromium.chromedriver.src
-rw-r--r-- 1 root root 6.6K Apr 15 06:22 snap.chromium.chromium.bin
-rw-r--r-- 1 root root 12K Apr 15 06:22 snap.chromium.chromium.src
-rw-r--r-- 1 root root 14 Apr 15 06:22 snap.code.code.bin
-rw-r--r-- 1 root root 8.8K Apr 15 06:22 snap.code.code.src
-rw-r--r-- 1 root root 14 Apr 15 06:22 snap.code.url-handler.bin
-rw-r--r-- 1 root root 8.8K Apr 15 06:22 snap.code.url-handler.src
-rw-r--r-- 1 root root 6.3K Apr 15 06:22 snap.core.hook.configure.bin
-rw-r--r-- 1 root root 8.8K Apr 15 06:22 snap.core.hook.configure.src
-rw-r--r-- 1 root root 6.3K Apr 15 06:22 snap.glances.glances.bin
-rw-r--r-- 1 root root 8.8K Apr 15 06:22 snap.glances.glances.src
-rw-r--r-- 1 root root 6.3K Apr 15 06:22 snap.kernel-tracking-bugs-utility.tb.bin
-rw-r--r-- 1 root root 8.8K Apr 15 06:22 snap.kernel-tracking-bugs-utility.tb.src
-rw-r--r-- 1 root root 6.3K Apr 15 06:22 snap.mattermost-desktop.mattermost-desktop.bin
-rw-r--r-- 1 root root 8.8K Apr 15 06:22 snap.mattermost-desktop.mattermost-desktop.src
-rw-r--r-- 1 root root 6.3K Apr 15 06:22 snap.riot-web.riot-web.bin
-rw-r--r-- 1 root root 8.8K Apr 15 06:22 snap.riot-web.riot-web.src
-rw-r--r-- 1 root root 6.3K Apr 15 06:22 snap.shattered-pixel-dungeon.shattered-pixel-dungeon.bin
-rw-r--r-- 1 root root 8.8K Apr 15 06:22 snap.shattered-pixel-dungeon.shattered-pixel-dungeon.src
-rw-r--r-- 1 root root 14 Apr 15 06:22 snap.snapcraft.snapcraft.bin
-rw-r--r-- 1 root root 8.8K Apr 15 06:22 snap.snapcraft.snapcraft.src
-rw-r--r-- 1 root root 6.6K Apr 16 08:55 snap.so-trello.so-trello.bin
-rw-r--r-- 1 root root 9.3K Apr 16 08:55 snap.so-trello.so-trello.src
-rw-r--r-- 1 root root 6.6K Apr 16 08:55 snap.so-trello.trellotool.bin
-rw-r--r-- 1 root root 9.3K Apr 16 08:55 snap.so-trello.trellotool.src
-rw-r--r-- 1 root root 6.3K Apr 15 06:22 snap.solvespace.cli.bin
-rw-r--r-- 1 root root 8.8K Apr 15 06:22 snap.solvespace.cli.src
-rw-r--r-- 1 root root 6.3K Apr 15 06:22 snap.solvespace.solvespace.bin
-rw-r--r-- 1 root root 8.8K Apr 15 06:22 snap.solvespace.solvespace.src
-rw-r--r-- 1 root root 6.5K Apr 15 09:07 snap.spotify.spotify.bin
-rw-r--r-- 1 root root 11K Apr 15 09:07 snap.spotify.spotify.src

[Launchpad Janitor (janitor)]

[Expired for snapd because there has been no activity for 60 days.]

[Ian Johnson (anonymouse67)]

Hi, is this still happening for you? Are snaps still broken? If so, can you run one such broken snap with

SNAPD_DEBUG=1 SNAP_CONFINE_DEBUG=1 snap run <the-broken-snap>

[Launchpad Janitor (janitor)]

[Expired for snapd because there has been no activity for 60 days.]