signup process does not send activation email

[Luiz T. Honda]

Signup process does not send activation email.

Steps to reproduce:
1. go to https://forum.snapcraft.io/
2. fill in the signup form
3. click on "create new account" button
4. Activation email was no received by gmail.
5. I tried login and click on "resend activation email" button

Expected behavior: receive activation email
Current behavior: I did not receive the activation email.

[Seth Arnold (seth-arnold)]

Have you checked the gmail spam folder? Recently a very similar email I received went right into the spam folder.

Thanks

[Paul Collins (pjdc)]

It looks like Gmail is declining to accept messages from the forum, even after I switched discourse to using our mail relay instead of direct delivery.

It's possible that re-sending might be more successful, since perhaps Gmail permanently flagged the original message as contaminated somehow (although maybe not, since that'd be a lot of information to store and distribute...).

I've filed a ticket in our internal system to investigate further measures to improve deliverability (cRT#115397). Until then all that we can recommend is that you use a different mail provider, or perhaps a forwarding service.

[Luiz T. Honda (lhonda)]

Hi Seth,

I checked the spam folder, found nothing.

Thank you.

On Wed, Nov 14, 2018, 00:26 Seth Arnold <<email address hidden> wrote:

> Have you checked the gmail spam folder? Recently a very similar email I
> received went right into the spam folder.
>
> Thanks
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1803235
>
> Title:
> signup process does not send activation email
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/snapcraft/+bug/1803235/+subscriptions
>

[Luiz T. Honda (lhonda)]

Hi Paul,

The activation link worked fine, thanks.

Does this bug occur only with Gmail accounts?

I did not check the request using the web browser inspector tool, maybe the
bug is there.

Thank you.

On Wed, Nov 14, 2018, 00:55 Paul Collins <<email address hidden> wrote:

> It looks like Gmail is declining to accept messages from the forum, even
> after I switched discourse to using our mail relay instead of direct
> delivery.
>
> It's possible that re-sending might be more successful, since perhaps
> Gmail permanently flagged the original message as contaminated somehow
> (although maybe not, since that'd be a lot of information to store and
> distribute...).
>
> I've filed a ticket in our internal system to investigate further
> measures to improve deliverability (cRT#115397). Until then all that we
> can recommend is that you use a different mail provider, or perhaps a
> forwarding service.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1803235
>
> Title:
> signup process does not send activation email
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/snapcraft/+bug/1803235/+subscriptions
>