Updates tab shows the message "Go online to check for updates"

Bug #1931865 reported by Radek Bokuvka
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
snap-store-desktop
Fix Released
High
Unassigned

Bug Description

Hi, I've recently upgraded to Ubuntu 21.04 and I can't see any updates in the Snap Store Desktop app. The Updates tab only shows the message "Go online to check for updates". My laptop has a stable connection to the Internet though. When I click on the "Network Settings" button under the message, no UI action is triggered. Clicking the button, however, causes the following error to be logged in syslog. I am currently using Wayland.

snap-store[2085]: Failed to open the control center: Failed to execute child process “gnome-control-center” (No such file or directory)

ProblemType: Bug
DistroRelease: Ubuntu 21.04
ProcVersionSignature: Ubuntu 5.11.0-18.19-generic 5.11.17
Uname: Linux 5.11.0-18-generic x86_64
ApportVersion: 2.20.11-0ubuntu65.1
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Mon Jun 14 20:39:38 2021
InstallationDate: Installed on 2019-12-02 (560 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Snap: snap-store 3.38.0-63-g766b86f (latest/stable)
SnapSource: snap-store
UpgradeStatus: Upgraded to hirsute on 2021-06-08 (5 days ago)

Revision history for this message
Radek Bokuvka (rbok78) wrote :
Revision history for this message
Alexey Kulik (doctor-rover) wrote :

Confirm this issue in Xorg session.

Revision history for this message
Alexey Kulik (doctor-rover) wrote (last edit ):

Maybe it has something to do with this commit?..
https://gitlab.gnome.org/Community/Ubuntu/gnome-software/-/commit/23c4c77919d4eb45a44912026ef0447739d27fe2

Update1. Here is a discussion of this bug:
https://forum.snapcraft.io/t/the-ubuntu-software-application-refuses-to-see-that-i-am-online/24981

Update2. The issue seems to be already fixed.

Revision history for this message
Sebastien Bacher (seb128) wrote :
Changed in snap-store-desktop:
status: New → Fix Released
importance: Undecided → High
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