HP PSC1315: usbfs: USBDEVFS_CONTROL failed cmd simple-scan rqt 128 rq 6 len 255 ret -110

[Bremm]

simple-scan fails and freezes my HP PSC 1315 (1310 family) after scanning 2 pages in a row. I tried with sane and no errors occured.

$ dmesg | grep simple-scan
[ 690.456477] usb 2-2: usbfs: USBDEVFS_CONTROL failed cmd simple-scan rqt 128 rq 6 len 255 ret -110
[ 726.812479] usb 2-2: usbfs: USBDEVFS_CONTROL failed cmd simple-scan rqt 128 rq 6 len 255 ret -110
[ 731.812477] usb 2-2: usbfs: USBDEVFS_CONTROL failed cmd simple-scan rqt 128 rq 6 len 255 ret -110
[ 736.816126] usb 2-2: usbfs: USBDEVFS_CONTROL failed cmd simple-scan rqt 128 rq 6 len 255 ret -110
[ 981.656495] usb 2-2: usbfs: USBDEVFS_CONTROL failed cmd simple-scan rqt 128 rq 6 len 255 ret -110
[ 1121.520503] usb 2-2: usbfs: USBDEVFS_CONTROL failed cmd simple-scan rqt 128 rq 6 len 255 ret -110

$ lsb_release -rd
Description: Ubuntu 11.10
Release: 11.10

$ apt-cache policy simple-scan
simple-scan:
  Instalado: 3.2.1-0ubuntu1~oneiric1
  Candidato: 3.2.1-0ubuntu1~oneiric1
  Tabela de versão:
 *** 3.2.1-0ubuntu1~oneiric1 0
        500 http://br.archive.ubuntu.com/ubuntu/ oneiric-updates/main i386 Packages
        100 /var/lib/dpkg/status
     3.2.0-0ubuntu1 0
        500 http://br.archive.ubuntu.com/ubuntu/ oneiric/main i386 Packages

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: simple-scan 3.2.1-0ubuntu1~oneiric1
ProcVersionSignature: Ubuntu 3.0.0-13.22-generic 3.0.6
Uname: Linux 3.0.0-13-generic i686
NonfreeKernelModules: nvidia
ApportVersion: 1.23-0ubuntu4
Architecture: i386
CheckboxSubmission: 24d1379a2819d53e5b8b15565e9e63e6
CheckboxSystem: 2a6f54df59af338184485e85cbcf0d32
Date: Sat Dec 3 20:18:50 2011
DriverPackageVersions:
 libsane 1.0.22-2ubuntu2
 libsane-extras N/A
 hplip 3.11.7-1ubuntu3
 hpoj N/A
InstallationMedia: Ubuntu-Netbook 10.10 "Maverick Meerkat" - Release i386 (20101007)
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 002: ID 413c:2003 Dell Computer Corp. Keyboard
 Bus 002 Device 003: ID 0458:0046 KYE Systems Corp. (Mouse Systems)
 Bus 002 Device 007: ID 03f0:3f11 Hewlett-Packard PSC-1315/PSC-1317
MachineType: Dell Inc. Inspiron 531
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-13-generic root=UUID=315b14b1-86a3-4e8c-9b7a-883f6aa9f9b3 ro quiet splash vt.handoff=7
SourcePackage: simple-scan
UpgradeStatus: Upgraded to oneiric on 2011-11-29 (4 days ago)
dmi.bios.date: 11/09/2007
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.0.7
dmi.board.name: 0RY206
dmi.board.vendor: Dell Inc.
dmi.board.version: ���
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnDellInc.:bvr1.0.7:bd11/09/2007:svnDellInc.:pnInspiron531:pvr00:rvnDellInc.:rn0RY206:rvr:cvnDellInc.:ct3:cvrChassisVersion:
dmi.product.name: Inspiron 531
dmi.product.version: 00
dmi.sys.vendor: Dell Inc.

[Michael Nagel (nailor)]

Just to clarify: not only simple-scan hangs, but the whole machine hangs and needs to be fore-rebooted? And with xsane (I assume you mean *x*sane) you can scan without problems?

[Bremm (bremm)]

Scanner hanged up alone (PC keeps running fine) and it had to be yanked from the power outlet each time (on/off button doesn't work in those six times).

And yes, it was xsane. :)

[Michael Nagel (nailor)]

does your scanner have an automatic document feeder (adf)? if so, do you use it or do you scan one page at a time?

[Bremm (bremm)]

There's no ADF. It's an All-In-One device. Specs:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01578373&lang=en&cc=us&contentType=SupportFAQ&prodSeriesId=360489&prodTypeId=18972

Also I used an option for single page at simple-scan. Probably this option has been ignored (therefore, it fails anyway).

[Michael Nagel (nailor)]

You clicked "Scan Single Page" and it scanned two pages in a row?

[Bremm (bremm)]

No, I clicked once per page. This way:

1st page: one click, scanned did scan the page;
2nd page: one click, scanner failed and hanged up. Needed to cut off the scanner power (unplug it from outlet) to do it again (powering off was impossible due to some problem between simple-scan and HP PSC1315, which has no ADF).

With xsane it worked fine, six pages (one by one) with no problem.

In both frontends (simple-scan and xsane) I picked the "single page" option.

Sorry if my description wasn't clear enough.

[Elaztic (lasse-elaztic)]

Hi,

Simple scan also crashes on me. Have not counted how many successful scans I can complete but about 3 sounds right (single page scans, save to jpg).

lsusb:
Bus 002 Device 003: ID 03f0:7611 Hewlett-Packard DeskJet F2492 All-in-One

dmesg (disconnected my scanner and tried again):
[ 152.751047] accounts-daemon[1694]: segfault at 90 ip 00007fd86d2e8463 sp 00007fff084107f0 error 4 in libdbus-1.so.3.5.8[7fd86d2d1000+42000]
[ 383.669928] usblp0: removed
[ 383.671875] Did not find alt setting 1 for intf 0, config 1
[ 383.677926] Did not find alt setting 1 for intf 0, config 1
[ 643.806264] simple-scan[3278] general protection ip:415ada sp:7ffffefd41c0 error:0 in simple-scan[400000+3c000]
[ 710.977127] Did not find alt setting 1 for intf 0, config 1
[ 710.977486] Did not find alt setting 1 for intf 0, config 1
[ 718.709528] usb 2-6: USB disconnect, device number 2
[ 722.084184] usb 2-5: new high-speed USB device number 3 using ehci_hcd
[ 722.219884] usblp0: USB Bidirectional printer dev 3 if 1 alt 0 proto 2 vid 0x03F0 pid 0x7611
[ 723.332594] usblp0: removed
[ 723.335619] usblp0: USB Bidirectional printer dev 3 if 1 alt 0 proto 2 vid 0x03F0 pid 0x7611
[ 737.423434] simple-scan[4926]: segfault at 0 ip 00007fdc0a0c4edd sp 00007fdc01145408 error 4 in libc-2.15.so[7fdc0a038000+1b5000]
[ 814.076249] usblp0: removed
[ 814.078516] Did not find alt setting 1 for intf 0, config 1
[ 814.080520] Did not find alt setting 1 for intf 0, config 1
[ 1535.918365] simple-scan[5050]: segfault at 18 ip 0000000000415ada sp 00007fff584eeba0 error 6 in simple-scan[400000+3c000]t:

If you need me to post more info please let me know.

[Gusrubin (gusrubin)]

Hi Elaztic,

I'm not with this device at this moment, then I can't do any test.

Thank you.

--
Gustavo Rubin Ferreira
Contato e MSN: <email address hidden>

2012/11/12 Elaztic <email address hidden>

> Hi,
>
> Simple scan also crashes on me. Have not counted how many successful
> scans I can complete but about 3 sounds right (single page scans, save
> to jpg).
>
> lsusb:
> Bus 002 Device 003: ID 03f0:7611 Hewlett-Packard DeskJet F2492 All-in-One
>
> dmesg (disconnected my scanner and tried again):
> [ 152.751047] accounts-daemon[1694]: segfault at 90 ip 00007fd86d2e8463
> sp 00007fff084107f0 error 4 in libdbus-1.so.3.5.8[7fd86d2d1000+42000]
> [ 383.669928] usblp0: removed
> [ 383.671875] Did not find alt setting 1 for intf 0, config 1
> [ 383.677926] Did not find alt setting 1 for intf 0, config 1
> [ 643.806264] simple-scan[3278] general protection ip:415ada
> sp:7ffffefd41c0 error:0 in simple-scan[400000+3c000]
> [ 710.977127] Did not find alt setting 1 for intf 0, config 1
> [ 710.977486] Did not find alt setting 1 for intf 0, config 1
> [ 718.709528] usb 2-6: USB disconnect, device number 2
> [ 722.084184] usb 2-5: new high-speed USB device number 3 using ehci_hcd
> [ 722.219884] usblp0: USB Bidirectional printer dev 3 if 1 alt 0 proto 2
> vid 0x03F0 pid 0x7611
> [ 723.332594] usblp0: removed
> [ 723.335619] usblp0: USB Bidirectional printer dev 3 if 1 alt 0 proto 2
> vid 0x03F0 pid 0x7611
> [ 737.423434] simple-scan[4926]: segfault at 0 ip 00007fdc0a0c4edd sp
> 00007fdc01145408 error 4 in libc-2.15.so[7fdc0a038000+1b5000]
> [ 814.076249] usblp0: removed
> [ 814.078516] Did not find alt setting 1 for intf 0, config 1
> [ 814.080520] Did not find alt setting 1 for intf 0, config 1
> [ 1535.918365] simple-scan[5050]: segfault at 18 ip 0000000000415ada sp
> 00007fff584eeba0 error 6 in simple-scan[400000+3c000]t:
>
> If you need me to post more info please let me know.
>
> --
> You received this bug notification because you are subscribed to a
> duplicate bug report (793189).
> https://bugs.launchpad.net/bugs/899746
>
> Title:
> HP PSC1315: usbfs: USBDEVFS_CONTROL failed cmd simple-scan rqt 128 rq
> 6 len 255 ret -110
>
> Status in Simple Scan:
> Triaged
> Status in “simple-scan” package in Ubuntu:
> Confirmed
>
> Bug description:
> simple-scan fails and freezes my HP PSC 1315 (1310 family) after
> scanning 2 pages in a row. I tried with sane and no errors occured.
>
> $ dmesg | grep simple-scan
> [ 690.456477] usb 2-2: usbfs: USBDEVFS_CONTROL failed cmd simple-scan
> rqt 128 rq 6 len 255 ret -110
> [ 726.812479] usb 2-2: usbfs: USBDEVFS_CONTROL failed cmd simple-scan
> rqt 128 rq 6 len 255 ret -110
> [ 731.812477] usb 2-2: usbfs: USBDEVFS_CONTROL failed cmd simple-scan
> rqt 128 rq 6 len 255 ret -110
> [ 736.816126] usb 2-2: usbfs: USBDEVFS_CONTROL failed cmd simple-scan
> rqt 128 rq 6 len 255 ret -110
> [ 981.656495] usb 2-2: usbfs: USBDEVFS_CONTROL failed cmd simple-scan
> rqt 128 rq 6 len 255 ret -110
> [ 1121.520503] usb 2-2: usbfs: USBDEVFS_CONTROL failed cmd simple-scan
> rqt 128 rq 6 len 255 ret -110
>
> $ lsb_release -rd
> Description: Ubuntu 11.10
> Release: 11.10
>
> $...

[penalvch (penalvch)]

Bremm, thank you for reporting this and helping make Ubuntu better.

As per https://wiki.ubuntu.com/Releases your release is EOL.

If you have an issue in a supported release (ex. 16.04) please file a new report, and feel free to subscribe me to it.