Pebble gets locked in factory mode

[Thomas Meyssonnier]

From time to time, Pebble locks in a mode in which it displays an uninformative message:
'pebble.com/app'
with a picture that suggests I should be doing something on the phone.
Usually, when this happened I just had to start the Rockwork GUI on the phone, which told me Pebble was in factory mode and offered to 'initialise' it. Occasionnaly I needed to reboot the phone for this to work, but it did the trick (it seems to reload the Pebble OS or something).
Today, this button seems to have no effect, so my Pebble is locked in factory mode. Possibly because it ran out of battery at the same time (before I could re-initialise it). Or maybe (more obviously) because I have no Internet on my phone, because of another bug (a strange combination of Orange Livebox and Ubuntu Phone); however, it doesn't work either on cellular data, which works.

I will send RockWork logs as soon as I can get them from the phone (not simple without the network, but tomorrow I should be back home and wifi should work as usual).

Any idea what I should do to get the Pebble working again ? (apart from restarting it with an Android phone, which seems a stupid solution)

Thanks for your work,
TM

[Thomas Meyssonnier (thomas-meyssonnier)]

My Internet is back, but the bug persists.
The above logs are from yesterday night when the problem occured. The situation is still the same at this time.

[Thomas Meyssonnier (thomas-meyssonnier)]

As a workaround, I suggest laying hands on an Android phone to get out of factory mode. Unsatisfactory, but seems to be the only solution at this time. Probably also works with an iPhone.

[Aroop Roelofs (q-me-c)]

I have this happen here and there too.
What I often end up doing is forgetting and repairing the Pebble, then hit the update button.
If it doesn't work, repeat the process until it does work.

[Thomas Meyssonnier (thomas-meyssonnier)]

Actually, in my case it only happens when I play music on the phone.
There's another report about that, Michael Zannetti states a fix was
committed but isn't released yet.
In the meantime it's possible to go to airplane mode before playing music,
I think.

Le lundi 19 septembre 2016, Aroop Roelofs <email address hidden> a écrit :
> I have this happen here and there too.
> What I often end up doing is forgetting and repairing the Pebble, then
hit the update button.
> If it doesn't work, repeat the process until it does work.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1615857
>
> Title:
> Pebble gets locked in factory mode
>
> Status in RockWork:
> New
>
> Bug description:
> From time to time, Pebble locks in a mode in which it displays an
uninformative message:
> 'pebble.com/app'
> with a picture that suggests I should be doing something on the phone.
> Usually, when this happened I just had to start the Rockwork GUI on the
phone, which told me Pebble was in factory mode and offered to 'initialise'
it. Occasionnaly I needed to reboot the phone for this to work, but it did
the trick (it seems to reload the Pebble OS or something).
> Today, this button seems to have no effect, so my Pebble is locked in
factory mode. Possibly because it ran out of battery at the same time
(before I could re-initialise it). Or maybe (more obviously) because I have
no Internet on my phone, because of another bug (a strange combination of
Orange Livebox and Ubuntu Phone); however, it doesn't work either on
cellular data, which works.
>
> I will send RockWork logs as soon as I can get them from the phone
> (not simple without the network, but tomorrow I should be back home
> and wifi should work as usual).
>
> Any idea what I should do to get the Pebble working again ? (apart
> from restarting it with an Android phone, which seems a stupid
> solution)
>
> Thanks for your work,
> TM
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/rockwork/+bug/1615857/+subscriptions
>