notes hangs with orange circle of death

Bug #1484421 reported by fcolcord
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu Notes app
New
Undecided
Unassigned

Bug Description

Meizu phone.
Evernote account has permission for notes.
When I open notes I just get Ubuntu circle spinning.

How do I trouble shoot further before filing bug report?

Since asking the question, I've recreated the Evernote / Notes link.
This morning, still hanging. Will leave it running.
Perhaps it doesn't like how big my Evernote list is.
I hope it's not trying to sync all my Evernotes (1,534).

Revision history for this message
fcolcord (fcolcord) wrote : Re: [Bug 1484421] [NEW] notes hangs with orange circle of death

I tried to do Ubuntu-bug on the command line but couldn't figure out
correct app name. F

On Thursday, 13 August 2015, fcolcord <email address hidden> wrote:
> Public bug reported:
>
> Meizu phone.
> Evernote account has permission for notes.
> When I open notes I just get Ubuntu circle spinning.
>
> How do I trouble shoot further before filing bug report?
>
> Since asking the question, I've recreated the Evernote / Notes link.
> This morning, still hanging. Will leave it running.
> Perhaps it doesn't like how big my Evernote list is.
> I hope it's not trying to sync all my Evernotes (1,534).
>
> ** Affects: reminders-app (Ubuntu)
> Importance: Undecided
> Status: New
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1484421
>
> Title:
> notes hangs with orange circle of death
>
> To manage notifications about this bug go to:
>
https://bugs.launchpad.net/ubuntu/+source/reminders-app/+bug/1484421/+subscriptions
>

--
<email address hidden>, cell: +447763116793, skype: colcord,
if you ever get no response, please send to: <email address hidden>

Revision history for this message
Michael Zanetti (mzanetti) wrote :

can you please attach the log?

either you log into the device and grab ~/.cache/upstart/application-click-com.ubuntu.reminders...log

or, if you don't know how to do that, install the logviewer application from the store and find the log for com.ubuntu.reminders and send it over somehow.

Thank you.

affects: reminders-app (Ubuntu) → reminders-app
Revision history for this message
fcolcord (fcolcord) wrote : Re: [Bug 1484421] Re: notes hangs with orange circle of death

Hi Michael,

I've installed the log viewer. I saw a pastebin command. I got the result:
Pastebin successful.

http://paste.ubuntu.com/12206959/

is that enough?

I can't get my USB keyboard to work, so unwilling to type all the commands
to do the first suggestion.

thanks,

Frank
On 27 Aug 2015 17:10, "Michael Zanetti" <email address hidden>
wrote:

> can you please attach the log?
>
> either you log into the device and grab ~/.cache/upstart/application-
> click-com.ubuntu.reminders...log
>
> or, if you don't know how to do that, install the logviewer application
> from the store and find the log for com.ubuntu.reminders and send it
> over somehow.
>
>
> Thank you.
>
> ** Package changed: reminders-app (Ubuntu) => reminders-app
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1484421
>
> Title:
> notes hangs with orange circle of death
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/reminders-app/+bug/1484421/+subscriptions
>

Revision history for this message
Michael Zanetti (mzanetti) wrote :

Hi,

thanks for the log. Unfortuantely it doesn't really contain the information I hoped for. However, soon we'll be releasing a new version (in the next days). That one has more debug output enabled. Please try again with that one and if it still doesn't work, please send a log again.

The way you have posted the log is ok. You can do the same for the next.

Sorry for the troubles.

Revision history for this message
fcolcord (fcolcord) wrote :

Hi Michael,

thanks for being so prompt in your responses. I've filed several other bugs
which haven't been answered at all.

I assume I'll notice when notes is updated.

thanks again for developing this app.

yours,

Frank
On 28 Aug 2015 8:26 am, "Michael Zanetti" <email address hidden>
wrote:

> Hi,
>
> thanks for the log. Unfortuantely it doesn't really contain the
> information I hoped for. However, soon we'll be releasing a new version
> (in the next days). That one has more debug output enabled. Please try
> again with that one and if it still doesn't work, please send a log
> again.
>
> The way you have posted the log is ok. You can do the same for the next.
>
>
> Sorry for the troubles.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1484421
>
> Title:
> notes hangs with orange circle of death
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/reminders-app/+bug/1484421/+subscriptions
>

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