missing "add phonenumber" for operators

[Alex]

As noted in summary, option to add another/new respondent number exists only when setting an appointment, though it'd be very useful as a basic operator feature too (to add a number and place a call immediately).

[Alex (ddrmoscow)]

would be good to add possibility to update phone number f.i. if current phone number is unavailable or belongs to other person and there's valid additional respondent phne number available

[Adam Zammit (adamzammit)]

I don't think operators should be allowed to update/edit a phone number as this may have audit trail issues (i.e. changing a number then changing it back).

If the issue is that the phone number belongs to another person the outcome should be set to reflect that.

They can then add another number. Having a place for this would be useful - at the moment we get our operators to begin creating an appointment then add the number then cancel the appointment screen without making the appointment itself. This is a but cumbersome but a workaround.

[Alex (ddrmoscow)]

In my opinion, if it's an option, could be deactivated if not required. I agree - for current configuration it may lead to trail issues, but whith call_id linked to freepbx it can be easily monitored.

Was puzzling about including "add number" option to "set outcome" screen depending on outcome choice.

lol, we use the same cumbersome workaround for adding phonenumber, will push fix soon.