Clicking Text tool crashes Pinta for Windows

[Melissa Juren]

Pinta v1.7 for Windows crashes every time I click on the Text tool.

Windows 10 Pro
Version 1903
OS build 18362.1016

HP Compaq 4000 Pro SFF PC
Intel Core 2 Duo CPU
32-bit OS, x64-based processor

[Cameron White (cameronwhite91)]

Thanks for the report - is there a crash log / error message that's produced?

[Melissa Juren (melissasweetheart)]

No, no error message. I don't know about a crash log, but there are no dialog boxes that appear after it crashes. It just closes the program unexpectedly without any message or warning.

[Cameron White (cameronwhite91)]

OK, thanks.
If it crashes immediately on switching to the text tool, it might be some font that is installed on your system - would you be able to provide a list of the fonts on your system (there should be a font list in the Control Panel, I think)

Also, if you've used earlier versions of Pinta such as 1.6, did the crash occur then?

[Melissa Juren (melissasweetheart)]

I've taken screenshots of the list of fonts installed on the computer from the Control Panel. There are 186 listed, and the composite screenshot is in .PNG format.

I did use v1.6 on another computer, but it is a newer computer and runs 64-bit Windows instead of 32-bit. I also have Pinta 1.7 downloaded on macOS 10.15 Catalina, but I haven't had a problem with the text tool on either of those computers. This is the first time I've experienced a problem like this with any version of Pinta.

[David Harris (chicken-legs)]

Having the same problem on Windows 7 Professional SP-1 (64-bit) using Pinta 1.7.

Here is a list of my fonts (attached).

Do you have a solution for this yet and if so where do I find it?

[David Harris (chicken-legs)]

Pinta Error Message attached.

[David Harris (chicken-legs)]

Pinta Error Message attached now, hopefully.

[grofaty (grofaty)]

David, we don't know why this problem appears on some installations. Are you willing to test Pinta 1.8 currently in development? If you are, please download:
https://github.com/PintaProject/Pinta/releases/download/dev-preview-builds/Pinta-1.8-dev34.exe

Currently Pinta 1.8-development is pretty stable, I am using it on daily basis as my primary image editor. Pinta 1.8 uses whole new technology and is way less dependent on operating system libraries. There were also some fixes related to Text and may well this problem be fixed.

If you are willing to test, then please after install:
1. Start Pinta
2. Menu Help | About and make sure this is really Pinta 1.8 version (and not your currently 1.7 installed version).
3. Do some tests with Text that crashes Pinta 1.7.
4. Please report back if problem is fixed in Pinta 1.8.
5. If Pinta 1.8 is good enough for you, then I advice you to use it instead of Pinta 1.7.

[David Harris (chicken-legs)]

Hi Guys,
I installed PINTA 1.8 successfully but when using the Text tool, I got the same error message and PINTA crashed. I'll use something else to add text to my images but will be interested when you finally resolve this issue, so I'll remain subscribed to this bug.

Good luck,

Dave.

[Hal Gurgenci (halimgur)]

I am running Pinta 1.7 in Windows 10 Enterprise 2016 LTSB. I have the same problem as David Harris. When I click on the text button, Pinta stops executing creating a Windows "unknown software exception" window. I did not try Pinta 1.8.

[Goran Zuzic (zuza777)]

This exact bug also affects me on Ubuntu 20.04.3 LTS. Both pinta versions 1.6 and 1.7 are affected.

I assume it's some kind of font loading issue. The terminal shows no output upon crash. The system logs seem to not contain anything relevant to pinta's crash.

[Cameron White (cameronwhite91)]

Does the same crash occur with the GTK3 builds from https://github.com/PintaProject/Pinta/releases/tag/dev-preview-builds?

[David Harris (chicken-legs)]

Hey, CameronWhite91, I downloaded and installed version 1.8 dev 390 and Pinta no longer crashes on me.

Thanks guys :-)

[Cameron White (cameronwhite91)]

Thanks for confirming, I think this is an issue fixed in the GTK3 port of Pinta (the upcoming 1.8 release)

[huggums537 (huggums537)]

Having same problem with Pinta 1.7 on Windows 10. Pinta crashes with no errors when I click on the text tool button. The issue was resolved with preview build 1.8: https://github.com/PintaProject/Pinta/releases/tag/dev-preview-builds