After changing password via icq.com, i am unable to login to ICQ network via pidgin

Bug #1455918 reported by Volodya
22
This bug affects 4 people
Affects Status Importance Assigned to Milestone
Pidgin
Confirmed
Undecided
Unassigned

Bug Description

Everything worked fine, and then i went to icq.com and changed my icq password from there. Pidgin stopped letting me in with "Incorrect password" error.

I have attempted several times to change the password to different values, even trying to change it to the exact same password that worked before. Nothing helps.

I am able to login to the "Web ICQ" available on the site, i am able to get into the profile settings on icq.com, the password is valid.

It does not consist of any strange characters. Only latin letters and numbers are used.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: pidgin 1:2.10.9-0ubuntu3.2
ProcVersionSignature: Ubuntu 3.13.0-49.83-generic 3.13.11-ckt17
Uname: Linux 3.13.0-49-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.10
Architecture: amd64
CurrentDesktop: XFCE
Date: Sun May 17 17:00:49 2015
InstallationDate: Installed on 2015-01-19 (118 days ago)
InstallationMedia: Xubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140723)
SourcePackage: pidgin
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Volodya (volodya) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in pidgin (Ubuntu):
status: New → Confirmed
Revision history for this message
Dave (davemorgan-b) wrote :

I had this problem too but then changed my password on the site again using only letters and numbers ( no symbols ) and its fixed.

Revision history for this message
Volodya (volodya) wrote :

Changed my password to have exactly 8 characters (not 8 or more, but 8 exactly) and the problem disappears.

Revision history for this message
David Macek (david-macek-0) wrote :

I had the same problem after I decided to make my password a bit stronger. Changing my password to an 8-character string made signing in through Pidgin work again.

Revision history for this message
sicLotus (lotus-mud) wrote :

I can confirm this bug. The bug affects the windows version too.
Using a 8-character string solved the issue.

Revision history for this message
sicLotus (lotus-mud) wrote :

affects windows too

affects: pidgin (Ubuntu) → pidgin
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