No information when I can't mount a drive

Bug #1591798 reported by Cassidy James Blaede on 2016-06-13
This bug affects 3 people
Affects Status Importance Assigned to Milestone

Bug Description

If for some reason I cannot mount a drive (i.e. it's an exfat partition and I don't have exfat support installed, it's a Windows partition that is locked, etc.), I do not get any information as to why I cannot mount it and Files silently fails.

Changed in pantheon-files:
status: New → Confirmed
Changed in pantheon-files:
milestone: none → loki-rc1
Cody Garver (codygarver) wrote :

Is this a duplicate of bug #1441628?

Changed in pantheon-files:
importance: Undecided → Medium
Daniel Fore (danrabbit) on 2016-06-15
Changed in pantheon-files:
milestone: loki-rc1 → none
tags: added: drive mount
Brian (egee-irl) wrote :

Can confirm this bug still exists and is very easy to reproduce. The most common use case would be external media from a Camera that uses ex-fat instead of the standard fat file system. My old Canon camera uses both formats.

Steps To Repro:
1. Format removal media (sd-card, usb drive, etc) using a file system such as ex-fat (ntfs may work too if the driver isn't installed).
2. Insert removal media into computer
3. Once the removal media appears in the "Devices Section" of Files, click on it.

Here's a video of the bug (and resolution) in action:

Davide Aguiari (gorghino) wrote :

Can't mount a usb stick today.
Turned it out that it was due:

Error mounting /dev/sdd1 at /media/gorgo/Lessing: Command-line `mount -t "exfat" -o "uhelper=udisks2,nodev,nosuid,uid=1000,gid=1000,iocharset=utf8,namecase=0,errors=remount-ro,umask=0077" "/dev/sdd1" "/media/gorgo/Lessing"' exited with non-zero exit status 32: mount: unknown filesystem type 'exfat'

Very very annoying this bug. It should be HIGH in my opinion

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