GKTclient crashes on Windows XP Athlons due to numpy.core._dotblas.pyd

Bug #674010 reported by Carlos Sprekelsen on 2010-11-11
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Stephane Wirtel (OpenERP)

Bug Description

I have detected that th GTK client under windows crashes when I try to open a Sale order or a Invoice. But this error only happened in a few laptops with Athlon processors,while Intel processors behaved correctly. The crash error referred to the module numpy.core._dotblas.pyd.

I have further investigated and the version of Numpy bundled with the GTK client for Windows software is compiled with SSE3 one, which will cause crashes for example on Athlons.

I have solved it removing the file numpy.core._dotblas.pyd and at the moment it is working, but I do not really know what further problems can cause this removal (I guess I will not be able to see certain graphs). But at least this is a workaroung to keep working on Athlons.

I have checked with different versions of the GTK client and all versions behaved equially. Currently I am running the latest stable v5.0.15 without numpy.core._dotblas.pyd.


Carlos Sprekelsen

affects: openobject-addons → openobject-client
Changed in openobject-client:
status: New → Triaged
tfr (Openerp) (tfr) on 2010-12-23
Changed in openobject-client:
assignee: nobody → Stéphane Wirtel (stephane-wirtel)
assignee: Stéphane Wirtel (stephane-wirtel) → Stephane Wirtel (OpenERP) (stephane-openerp)
importance: Undecided → Medium
status: Triaged → Confirmed
Imre (i-m-r-e) wrote :

I noticed the same behaviour as Carlos mentionned in his post, that is: "I have detected that the GTK client under Windows crashes when I try to open a Sale order or a Invoice."

Also, the workaround he suggests - that is removing (or renaming) the file numpy.core._dotblas.pyd in the directory "C:\Program Files\OpenERP Client" - is sufficient to bypass a crash of the GTK client.

However, I can confirm that this situation also happens on an older desktop with Intel processor. The exact specification of this computer is:
- Dell Optiplex GX150 ("intel inside pentium III")
- 512 mb ram
- Windows 2000 Professional NL
- service pack 4
- Java Virtual Machine
- Flash Player 10
- Adobe Reader
- Open ERP GTK Client 5.0.15 (standalone install)

This might suggest that the crash with the file numpy.core._dotblas.pvd is not necessarily limited to Athlon processors and that a more fundamental reason will cause the application to crash.

Omar (Pexego) (omar7r) wrote :

I confirm this bug too

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