[6.0.1] Fetchmail : Models inheriting mailgate.thread(eg.claim,helpdesk,etc.) need message_* methods!

[pitititi]

Hello,

  File "/openerp/bin/addons/fetchmail/fetchmail.py", line 152, in button_fetch_mail
    self.fetch_mail(cr, uid, ids, context=context)
  File "/openerp/bin/addons/fetchmail/fetchmail.py", line 204, in fetch_mail
    logger.notifyChannel(server.type, netsvc.LOG_WARNING, '%s' % (e))
UnicodeEncodeError: 'ascii' codec can't encode character u'\xe9' in position 1: ordinal not in range(128)

I've this error when i try to fetch emails. The mail is read in the box but the case isn't created.

In my e-mail there isn't an accent or something like this.

I've OpenERP 6.0.1 in fr_ch

[Anup(SerpentCS) (anup-serpent)]

Hello

I have installed French(CH) fr_ch at my end. I also installed fetchmail module and tried to fetch mails. I was successfully able to fetch mails.

Can you please explain the steps in detail that you followed to generate this error?

Thanks.

[pitititi (pitititi)]

Yes, thanks for your help

1) install module fetchmail
2) Sale > Configuration >Email > Email Serve > New
3) Type : IMAP / Add Attachments : Yes / Active : Yes / Server - Username - Password - Port : My server information / SSL : no
4) Email Server action : Anyone / Model : crm.helpdesk (Helpdesk)
5) Confirm (all is ok in logs)
6) Put the button Fetch Emails

And the error appear...

i've trying with different serveur mail but i've the same error

[pitititi (pitititi)]

after rebooting my server (many times) i've this error

(without mail)
[2011-01-28 17:15:07,474][fetcheng] INFO:imap:fetchmail fetch/process 0 email(s) from fetch
(with new mail)
[2011-01-28 17:15:17,789][fetcheng] INFO:imap:fetchmail start checking for new emails on fetch
[2011-01-28 17:15:18,027][fetcheng] WARNING:imap:Method is not implemented

in english i've the same error

and in openerp/bin/addons/mail_gateway/mailgateway.py line 69 71 or 89 we have :

   def message_new(self, cr, uid, msg, context):
        raise Exception, _('Method is not implemented')

    def message_update(self, cr, uid, ids, vals={}, msg="", default_act='pending', context=None):
        raise Exception, _('Method is not implemented')

i try to fine a solution but i dont find the problem.

[Ujjvala Collins (uco-openerp)]

Hello,

We have fixed the error of unicode character in warning message for trunk-addons in addons1 branch lp:~openerp-dev/openobject-addons/uco-dev-addons1 with revision number 3562. And the second issue of "WARNING:imap:Method is not implemented" is a wishlist.

Thanks.

[Jay Vora (Serpent Consulting Services) (jayvora)]

Hello Pitititi,

Unicode error has been taken care of by revision 4398 <email address hidden> in stable 6.0.1.
The bigger part of the bug,unavailability of methods will be corrected soon.

Thanks.

[Jay Vora (Serpent Consulting Services) (jayvora)]

Methods have been added to Claim and helpdesk Models by revision 4406 <email address hidden>.

Thanks.